Quote:
Originally Posted by tejoe
KEV: had a similar experience this winter at Brumos Porsche in Florida, and this with a saleman who had been romancing me for almost 6 months. I have no disagreement with anyone who tries to maintain high margins, but I'm shocked at people (or dealerships) who are still thinking 2007 rather than 2009.
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My sentiments exactly.....
South FL dealers are notorious for this kind of "attitude" as well. I understand that it is their job to try to get as much profit from the customer as possible. However, in this information age, one can easily get a hold of the once "secretive" invoice pricing for most vehicles. Of course customers won't be expecting to shell out more for a car that has been sitting in the lot for a while, especially with the MY2010 rolling into the dealerships across the country. I guess if there are enough people that buy into their sales tactics, they won't care about losing a couple customers and letting the cars sit on the lot.
On a slightly different tone, being firm on your price is fine on my books, but giving a customer a piece of your mind is totally inappropriate no matter how you cut / dice it. Imagine if I talked to my patients that way at the hospital, I would be yelled at by my seniors and my program director will probably have a REALLY long talk with me. I don't know how the hell they get away with bull crap like ridiculing potential customers.
Not to hold a grudge against them but I hope that manager will be replaced soon.