I never posted any videos, I did communicate with them directly to let them know how dissatisfied I was, they never made an offer and I got paid exactly what the law provided for with my Honda (which made it the operationally cheapest new car I had ever owned).

ChuckJ

 

I cannot agree with ChuckJ's advice more! A court will not share your emotion, investment or likely you sense of indignation. They will see that the car qualifies for lemon law coverage so you have standing and have plead a proper cause of action under your state's law, they will ask what each party has offered, and they will likely follow whatever the law requires. They are not there to correct a wrong or to admonish PCNA. They merely will see if you qualify, if PCNA has a legally recognized defense, and then they will try to do what the law permits. But, the extras, the things we think a responsive high end company would do to keep a high reputation of customer satisfaction is just not on the table. This is the most important thing to you, but the judge has criminals, people with serious injuries, and claims from poor people wrongfully evicted from their home to deal with. A lemon law claim will be low on his/her list.

Sorry, but judges are mostly immune - all they hear all day long are people complaining - from both sides. This will be sized up quickly and disposed of by the formula. Negotiate about the money they want for your use. Make a counter to get you a new car so there is no,out of pocket for them or you if you still have any interest in Porsche (and we would not fault you if you never drive a Porsche again), and move on. Court is rarely going to fully satisfy anyone.

 

Nick I have been deliberating on buying a Porsche for months now and I can honestly say this scares the crap out of me. Not the car part but the customer service part. Porsche is one of the top selling luxury brands in this country and I am appalled that they show their appreciation by nickel and diming their customers like this. I mean really for what this guy has gone through how hard would it be for this huge company to offer this guy a new car. What it would have done for customer relations and loyalty would have done a lot more for the company than the negative videos have done against the company.
I have emailed the company on your behalf. Good luck my friend

 

This is insane.

 

Someone should send this to autoblog and motor trend. I am surprised we haven't seen this on any of those websites by now. If you want this story to really have exposure it should go there.

I wonder what the milage discount they are offering you is. Since you didn't mention that before I thought they were just going to keep trying to fix your car forever essentially which is unacceptable. If your car was 140k and say they discount it 10k for your milage, or if you had the car a year I think so maybe they discount 20k at this point I would just take the deal and get a new car.

If you still want a porsche I would fight for them to just give you a new car and if it is slightly different than yours so be it. There is a thread on rennlist of dealers ordering very unique high MSRP cars that PCNA could give to you.

Or maybe they give you a new car with a MSRP of 125k instead of 140k. You can't put a price on the aggravation you are going through. Cut a deal and be over with it. Because what other people are saying is correct. A judge will not be so sympathetic to you. They have bigger problems to deal with than someone's porsche being a lemon.

 

Call the news media in your area.

 

This debacle will probably end up costing Porsche far more than the price of one 911, in dollars AND reputation.

Here is a customer who saved for years to be able to afford the car of his dreams. He makes some of the best independent videos beaming with pride while promoting the Porsche brand, likely bringing the Company lots of business. (bet no one was complaining about his videos then)

Shortly thereafter, the car is discovered to be plagued with issues and possessed of smoking electrical demons which cannot be exorcised by any of the High Priests of Porsche.

Well, for Nick, Porsche apparently feels a "smoking" car doesn't quite rise to the same level as a pair of GT3's spontaneously bursting in flames on public highways in two different countries. So, for Nick, the mild-mannered individual owner, doing the "right thing" amounts to much, much less from Porsche.

Wait a minute, this is the guy that makes videos.

What is the value to Porsche to keep a customer like Nick happy and further promoting the brand based not only on the product, but also on outstanding customer service delivered in this unfortunate ownership situation? Yes, they may be "legally" entitled to act the way have towards a solid customer, but at what price to them in the end?

A classic example of knowing the "price" of everything, and "value" of nothing!!!

Porsche, check your egos and get the man a new car, or give him his money back. Take responsibility for that lemon you sold him. Take the lemon back, pull it apart, study it, then grind it up.

You still have time to make some lemonade with this lemon!

EVERYONE IS WATCHING YOU NOW.

It will directly affect my decision to buy another Porsche in the future if that matters.

Thank You

 

Actually the media are calling me. I have offers from 2 morning TV shows NY and Boston and 4 radio stations. Including one in my home town of Auckland NZ.

Not sure I am up for that just yet. I need to get some sleep first!

 

Nick,

You need to have your voice heard through various media outlets so more people know about the problem with your car and the fact that PCNA has been trying to strong arm you rather than deal with the replacement of your car. Obviously, you will have to be very PC.

Good luck!

Naaranha

 

While you have these people calling you, call Porsche and talk to them. Put everything in the past aside. Let them know about the hornets nest that is being stirred up and that you are willing to let this just come to a quite end...the end you thought should have happened initially. If they see a gathering storm, and a quite exit, it will be best for you and everyone else.


Let them get you into a new Porsche. Occasional lemons aside, they are great cars and a reasonable company generally. Tell them you know that. Ask them to do right by you (asking one more time can't hurt anyone) and that way your and they are not out of pocket - if they can fix the car it can be resold, and you get a great new car for free or a very good deal. Let them off the hook if they are willing to step up. It will be best for you and for them.


This is just my opinion. I would be as frustrated as you and you have every reason to be unwilling to take this advice. But, it is the best I have to offer. If they won't move, take the money, negotiate the allowance for mileage, and move on. Best of luck!

 

Porsche would be wise to give him a settlement that makes him delete the videos. This thing has gone viral now, and it's still gaining momentum.

 

News outlets would be a better choice to get your voice heard than say Road and Track, Motor Trend or the likes.

The amount of ad money that Porsche dumps into those magazines that review their cars highly outweighs Nick's issues (Sadly). The only way i see them picking this story up is if Porsche steps to the plate or if ultimately Nick gets full reimbursement after a fight. Then it's the old "Underdog takes on big company and wins" story.

Good Luck - I too am looking at a C2S after saving for a few years. It's put the brakes on for now after reading your horrible experience.

 

This forum is very instructive for us on Porsche's, but may not be the best place to productively air ongoing disputes of any sort. Reports after the fact can be helpful, but until there is resolution many posters are right that videos and other posts, while informative, may be simply counter productive.

Despite the potential negative implications for problem resolution with a dealer or corporate, there is not sufficient reason for me to cancel my TTS build. In fact, as a believer in learning from mistakes and adversity, we may all be better off when Nick's problems are resolved. Although I have not had problems with any new car like those experienced by Nick, I have always been able to resolve any issues satisfactorily with dealers and their techs.

FWIW, automotive journalists will very likely be reluctant to publish stories unless they can fact check both parties' positions.

 

Here's the law.

ChuckJ

 

If & when your car takes a dump, re-read the GT3 Rennlist threads + this post & see how you feel.

BTW, I had a situation where I had to choose arbitration or lawsuit. I'm thinking why arbitrate, I did nothing wrong.

The judge proved me right.