Has anyone bought from RSS directly ?
#1
08-29-2014, 04:37 PM
Join Date: Jul 2009
Location: TX
Posts: 1,219
Rep Power: 69 
Has anyone bought from RSS directly ?
I bought a set of spacers from them, they don't answer emails, don't answer phone calls, don't answer voice mails( voice mail are full) customer service sucksss .. I'm traveling and wanted to know the status of my order before my trip, don't want the box sitting outside for a week, my Dealer parts guy told me the same thing, they suck its a pain to get things from them.. any feedback?
#2
08-30-2014, 06:41 AM
I bought a set of spacers from them, they don't answer emails, don't answer phone calls, don't answer voice mails( voice mail are full) customer service sucksss .. I'm traveling and wanted to know the status of my order before my trip, don't want the box sitting outside for a week, my Dealer parts guy told me the same thing, they suck its a pain to get things from them.. any feedback?
#4
08-31-2014, 06:47 AM
I recently ordered spacers from RSS (first time customer). They were shipped in a timely fashion and a tracking number was provided. The spacers are very well made and fit perfectly, no issues. I haven't tried contacting them, however.
#7
09-01-2014, 04:54 PM
From several shops in the Southern California area and a former employee. I believe just the automotive division closed, as I think RSS is a much bigger company than their car division.
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#8
09-01-2014, 08:40 PM
Join Date: Jul 2009
Location: TX
Posts: 1,219
Rep Power: 69
good luck if you can leave a voice mail.. its been a week that I placed my order, never got charged either.. I'm buying from someone else
#9
09-02-2014, 08:29 AM
I ordered a set of spacers about two weeks ago and had them delivered without issue. I did try to get on phone with them before the order but had no luck. If they closed down shop it would have to be as recently as last week.
#10
09-02-2014, 09:09 AM
Thats a bummer. They did all the work on my 997.2 GT3 and I was planning on handing over my 991 GT3 to them as soon as it arrives.
#11
09-02-2014, 10:02 AM
Registered User
Join Date: Jun 2006
Location: Toronto, Dubai, Kuwait & Bombay
Age: 38
Posts: 2,941
Rep Power: 212 For the record we are not closed, but have experienced an extreme cutback in staffing. Basically it is only me, Jon, doing absolutely EVERYTHING involved in getting parts to our customers. Emails are answered generally every day, however phone calls are not being answered at this time. If you have a question or technical support issue, email is the best way to get in touch with us. Yes Mike has left RSS for another local shop.
#12
09-02-2014, 10:16 AM
For the record we are not closed, but have experienced an extreme cutback in staffing. Basically it is only me, Jon, doing absolutely EVERYTHING involved in getting parts to our customers. Emails are answered generally every day, however phone calls are not being answered at this time. If you have a question or technical support issue, email is the best way to get in touch with us. Yes Mike has left RSS for another local shop.
#13
09-02-2014, 12:31 PM
Sorry to hear about your staffing issues, hope you get some help soon. Glad you're still operating.
BTW, I really like the 7mm RSS spacers I fitted to my Cayman S (rear wheels only). The track looks much better now and rear-end feels a bit more planted in the turns - small difference, but noticeable.
BTW, I really like the 7mm RSS spacers I fitted to my Cayman S (rear wheels only). The track looks much better now and rear-end feels a bit more planted in the turns - small difference, but noticeable.
#14
09-02-2014, 02:34 PM
Join Date: Jul 2009
Location: TX
Posts: 1,219
Rep Power: 69 For the record we are not closed, but have experienced an extreme cutback in staffing. Basically it is only me, Jon, doing absolutely EVERYTHING involved in getting parts to our customers. Emails are answered generally every day, however phone calls are not being answered at this time. If you have a question or technical support issue, email is the best way to get in touch with us. Yes Mike has left RSS for another local shop.
#15
09-02-2014, 06:57 PM
Join Date: Jul 2009
Location: TX
Posts: 1,219
Rep Power: 69 Solrac6262, Sorry about that, as I said I am a one man show here these days, please resend the email request if you can and I will get the information to you ASAP. I apologize for the inconvenience, I will get to it as my day is strictly divided between sales, tech support, inventory control, assembly, packing and shipping, plus a few hats I am either forgetting or choose not to mention. (You can probably tell from that shortlist that I have very little time to spend answering phones)
08/26/2014
maybe because its such a small order..a set of spacers didn't get any priority
sorry you are short on people, I was the way you are 3 weeks ago and I had to do a few peoples job, but work needs to be done or customers won't come back.