Problem with Rusnak Porsche

[Gcalo]

Originally Posted by Gpjli In small claims you will not prevail w/o an expert witness or concrete proof to support your position. ---There is a burden of proof that must be met. . This is true but that expert can be anyone familiar with Porsche, Porsche body work, and resultant damage. The burden of proof must be met. So do your best to substantiate before by more than mere words alone.

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[NineNineSixTT]

3be any update?

[printemps2001]

[quote=3BE;1614339] I can care less about $1,000. /quote]

That is the stupidest thing I have ever read. Only people who should care about it would make a point of saying they could care less about money. Perhaps this guy should put his money where his mouth is and send a G-note to everyone who responded to this inane post.

[3BE]

[quote=printemps2001;1642862]

Originally Posted by 3BE

I can care less about $1,000. /quote]

That is the stupidest thing I have ever read. Only people who should care about it would make a point of saying they could care less about money. Perhaps this guy should put his money where his mouth is and send a G-note to everyone who responded to this inane post.

I don't get what that was about, but that was completely uncalled for, pointless, and impolite. Thanks for contributing absolutely nothing positive to this thread. You completely missed the point because what I was trying to get across is that I paid $98,000 for this car from the same exact dealer and yet this is the type of service I receive. I’m not as considered about the money because I know I can get it repaired for cheaper somewhere else, but more importantly about being lied to and disrespected by people at Rusnak. You don’t hit a customer’s car and return it to them saying you didn’t do it.

Update: Dealer still is sticking to compensating me with $500, Porsche of North America said they can’t do anything, E-mailed some people at Rusnak and no response. BBB said they will contact me some time this week, they give the businesses about 10 days I believe to respond to them. I haven't been able to really do much about this situation because weather in LA has been really bad so I've needed to give more of my attention at work then dealing with Porsche. But will be getting another estimate to repair the car, and contacting a lawyer this week.

Thanks for all the people that gave me some valuable advice vs. crowding up this thread with post made of complete trash like the individual above me.

Good Day

[Gcalo]

[quote=3BE;1643430]

Originally Posted by printemps2001

I don't get what that was about, but that was completely uncalled for, pointless, and impolite. Thanks for contributing absolutely nothing positive to this thread. --- Thanks for all the people that gave me some valuable advice vs. crowding up this thread with post made of complete trash like the individual above me.

I agree that a comment such as expressed is without meritl!

A major point of one expressing his situation on these boards is to collect credible info from knowledgeable persons as to a resolution or solution.

Cutting one off at the knees with insensitive comments does no one any good.

It's quite obvious this dealer is taking the "sue me" attitude.

This is what you should do. BBB's are worthless and w/o any bite. Don't kid yourself.

Sue them. It's a valuable experience but do get advice from trained and knowledgeable persons.

[MJS NYC]

I disagree with the BBB comment... any vendor or business who has an "AAA" rating is going to do whatever is necessary to keep it.

[2006997C4SCab]

3BE,

I sent the following E-mail on your behalf to the general manager there. Maybe if more people did this you would get some movement? Certainly not a smart business decision on thier part.



Mr. Umutyan,

I have been reading the following thread on a popular Porsche forum and have to say I am shocked at what I have read. Certainly the PR damage caused by this will be far greater than simply fixing your companies grievous error. Your response may be to question how I am so sure the fault is yours. My answer is I’m not completely sure. So to be on the safe side I elect to never purchase a vehicle or have my Porsche serviced by Rusnak.

Name

http://www.6speedonline.com/forums/showthread.php?t=114684

[Gcalo]

Originally Posted by 2006997C4SCab

3BE,

I sent the following E-mail on your behalf to the general manager there. Maybe if more people did this you would get some movement? Certainly not a smart business decision on their part. ---

I too am stunned by what this dealer has perpetrated as a result of this thread.

They had two (2) Bentley Spur's advertised through their other dealership, and as a result of what has occurred in this thread I would not even consider dealing with them for any vehicles they sell!

[500]

Originally Posted by 2006997C4SCab

3BE,

I sent the following E-mail on your behalf to the general manager there. Maybe if more people did this you would get some movement? Certainly not a smart business decision on thier part.



Mr. Umutyan,

I have been reading the following thread on a popular Porsche forum and have to say I am shocked at what I have read. Certainly the PR damage caused by this will be far greater than simply fixing your companies grievous error. Your response may be to question how I am so sure the fault is yours. My answer is I’m not completely sure. So to be on the safe side I elect to never purchase a vehicle or have my Porsche serviced by Rusnak.

Name

Problem with Rusnak Porsche

That was very nice of you. But I wonder if the dealership now decides to (after all the BS) change it's tune and pays, would you or anyone here for that matter, then consider doing business with them? My point is if the delaer thinks the damage has already been done then they'll never step up...

[scuzy]

Have you try contacting your local paper consumer action editor? There is one here in San Jose mercury news call actionline and he does a great job on helping people get results from their disputes. Maybe a Little media attention will raffle their attention.

http://www.mercurynews.com/actionline/ci_8098424

[2006997C4SCab]

500,

Sure, I would reconsider if I was assured this type of issue would be addressed correctly in the future. Accidents happen at every Porsche dealership. the difference is how management handles the problem. the GM may not be in the loop on this one. Firing the service manager would be a start. the bottom line is they have decided to take the low road and it will cost them. Not a smart business decision. As more of us write with our displeasure maybe they understand that saving themselves a few hundred dollars really cost them tens of thousands.
Not smart in my book.

[C4ESQ]

The Rusnak group is certainly lacking in service, despite their so-called luxury reputation.

I have personally experienced their lack of professionalism at their Mercedes Benz service in Pasadena. Never went back, and will never take my Porsche there either.

[watt]

Rusnak sucks the big one. in the past service at westlake was great now commonly denies problems exist on your car, 1/2-ast repairs, long delays. I am done with Rusnak for good.

I stick with BHP, they've always done well by me, no corporate BS.

[trovan]

we had a problem with rusnak MB years ago. the dealer was dishonest in the deal. they kept pushing the blame from person to person. i have avoided them since for all my next 12 purchases. i will continue to do so.

[3BE]

Ya, so nothing new. Overall I think between this forum and the others I posted in I've had about 10,000 views. Got a new estimate to fix the bumper from another shop. $1,000 to repair, $1,500 for a new bumper. Going to take the estimate to court and let you know what happens from there. Should be a couple of weeks before we go to court.