997Current model of the 911 C2, C2s, C4, C4S, Targa and Cabriolet Discussion. Sponsored ByHRE Wheels
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The whole "warranty not transferrable" thing is pretty much standard, but I agree the vendor should stand behind their product if it failed due to a possible defect in workmanship- As it seems in this case. You'd think they would want the product back in their hands so they could take a look at what happened and maybe address a production design flaw.
If you had run over a rock or something and that caused the damage, well that is clearly different.
Here is a good experience- I bought a used RSS plenum from a member here, there was a problem with one of the bolt threads stripped out. Greg at RSS stood behind their product and replaced it for me free, and even put it on my pcar for free at their shop. Now that is GOOD SERVICE from a manufacturer / vendor!
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__________________ '06 997 Cab, Midnight Blue on Sand Beige - 911 logo in platimun silver, silver hood badge, PS2 tires, Fabspeed S tips, 35% 3M tint, Euro clear markers, Techquipment CF shifter/ebrake/multifunction wheel, EVO SSK, AH Gen II Sport Pipes, HR springs,
'04 CTT, Titanium on Grey - Euro markers, bypass pipes, BMC filters, silver crest, mObridge ipod.
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Current ride: To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts. 2007 997S coupe SY, Blk sport seats, Nav, Bose and alum. door sills..that's it.
Mods: X51 headers, AWE Cats Borla mufflers...
X51 intake to come soon..
The whole "warranty not transferrable" thing is pretty much standard, but I agree the vendor should stand behind their product if it failed due to a possible defect in workmanship- As it seems in this case. You'd think they would want the product back in their hands so they could take a look at what happened and maybe address a production design flaw.
If you had run over a rock or something and that caused the damage, well that is clearly different.
Here is a good experience- I bought a used RSS plenum from a member here, there was a problem with one of the bolt threads stripped out. Greg at RSS stood behind their product and replaced it for me free, and even put it on my pcar for free at their shop. Now that is GOOD SERVICE from a manufacturer / vendor!
I agree completely..
Talked to afterhours...hopefully my car is the next to get one as I am local. They will do the install and dyno my car for info purposes due to the fact I have 200cpi cats and X51 headers. Can't WAIT!!!
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Current ride: To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts. 2007 997S coupe SY, Blk sport seats, Nav, Bose and alum. door sills..that's it.
Mods: X51 headers, AWE Cats Borla mufflers...
X51 intake to come soon..
To be honest, the fix was so easy that it really didn't bother me so much. I am somewhat disappointed as I did buy directly from AWE my cats, I was hoping that this would account for something. I do understand that this is the industry standard....
Welcome to post 1980s US business GREED.
"Industry standard" = B*ll Sh*t!
BE DIFFERENT AND BE A BETTER BUSINESS!
__________________ '08 Porsche 911 Carrera S Coupe, '08 VW Golf R32 # 3988
I bought a few parts from AWE, and they were initially very good with customer service, repairs, etc.
I had a small issue happen which eventually got resolved (after a lot of work on my end).
In the end, I was happy to do business with them. Mike took care of things for me. Stories like this, however, make me somewhat hesitant to give them future business. They should help you out of good will, since you technically are a customer, and give you a few options for a solution.
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-Charles SOLD To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts. - 2006 Black/Black 997S
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
Talked to afterhours...hopefully my car is the next to get one as I am local. They will do the install and dyno my car for info purposes due to the fact I have 200cpi cats and X51 headers. Can't WAIT!!!
yeah, dave. just saw this thread. sorry to hear about your problems but it looks like they are fixed...
i still think that the AWE mufflers dont sound much louder than oem.
if you want to hear the AH you are welcome to hear mine if you are ever nearby...
You will really like Brian (afterhours).
I am really happy with the sound so far.
I bought a few parts from AWE, and they were initially very good with customer service, repairs, etc.
I had a small issue happen which eventually got resolved (after a lot of work on my end).
In the end, I was happy to do business with them. Mike took care of things for me. Stories like this, however, make me somewhat hesitant to give them future business. They should help you out of good will, since you technically are a customer, and give you a few options for a solution.
Hey Charles thanks for the input.
Dave
__________________
Current ride: To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts. 2007 997S coupe SY, Blk sport seats, Nav, Bose and alum. door sills..that's it.
Mods: X51 headers, AWE Cats Borla mufflers...
X51 intake to come soon..
yeah, dave. just saw this thread. sorry to hear about your problems but it looks like they are fixed...
i still think that the AWE mufflers dont sound much louder than oem.
if you want to hear the AH you are welcome to hear mine if you are ever nearby...
You will really like Brian (afterhours).
I am really happy with the sound so far.
What's up Raffi, I guess I have to come to you for warranty work according to Mike
I would love to hear the AH setup, as I am a tad concerned that they are as loud as the MBP's. I got my 997 back from my brother (he took over the lease for 10 mos..only drove it 200 miles)the tires were low, the battery was dead and when I drove it I heard this rattle that I knew right off the bat was a bad muffler. Are you still up in the hills?
Love to meet near West LA if we can..can you PM me your number I don't think I have it anymore.
Dave
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Current ride: To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts. 2007 997S coupe SY, Blk sport seats, Nav, Bose and alum. door sills..that's it.
Mods: X51 headers, AWE Cats Borla mufflers...
X51 intake to come soon..
Sorry to hear about your bad experience with the AWE mufflers. Im actually in the market for some mufflers + tips, and was leaning towards AWE..but unfortunatly not so much anymore.
IMO, lifetime warranty should be lifetime warranty...doesnt matter who owns it when.
Yes, as stated on our site and in the paperwork, our warranty is for the original purchaser only. This is standard in our industry as well as many others. I ask you all to visit the warranty pages of some of our competitors and other aftermarket companies. This is nothing new. It has also come up before.
By purchasing from us directly, or one of our authorized dealers, you are not just buying product, but you are also purchasing before, during, and aftersale support on that product!
We had asked Dave for pictures to be sent to us so we could review the problem. Mostly because I wanted to see if there was any other obvious damage that would have caused the failure.
Dave, after reviewing the pictures I am afraid that you are probably going to run into this same problem again.
I would like the chance to update these mufflers for a small fee. We are now pinning the mufflers to keep things like this from happening. I have explained this all in a previous thread.
One of the benefits of purchasing from us is that we do all of our manufacturing on site. We can change things on the fly if a problem arises. That is what happened in this case. We had some isolated issues and have handled it. Our new design is problem free.
__________________ Mike
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
Yes, as stated on our site and in the paperwork, our warranty is for the original purchaser only. This is standard in our industry as well as many others. I ask you all to visit the warranty pages of some of our competitors and other aftermarket companies. This is nothing new. It has also come up before.
By purchasing from us directly, or one of our authorized dealers, you are not just buying product, but you are also purchasing before, during, and aftersale support on that product!
We had asked Dave for pictures to be sent to us so we could review the problem. Mostly because I wanted to see if there was any other obvious damage that would have caused the failure.
Dave, after reviewing the pictures I am afraid that you are probably going to run into this same problem again.
I would like the chance to update these mufflers for a small fee. We are now pinning the mufflers to keep things like this from happening. I have explained this all in a previous thread.
One of the benefits of purchasing from us is that we do all of our manufacturing on site. We can change things on the fly if a problem arises. That is what happened in this case. We had some isolated issues and have handled it. Our new design is problem free.
As stated in previous post, both mufflers should be replaced with an agreed fee. IMO this is a fair response from AWE. I had stated that a new pair should be purchased and the price split in half. If the "small fee" is less, I say that is great cust service.
Jim
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2006 4scab blk/blk To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
Awe,Evoms Intake,REDS Tailight, Clear sides
2008 535XI 1967 SS/RS
1997 C2 CAB (SOLD),1997 C2 CAB (SOLD), 1967 NOVA(SOLD),1996 TT(SOLD) To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
Yes, as stated on our site and in the paperwork, our warranty is for the original purchaser only. This is standard in our industry as well as many others. I ask you all to visit the warranty pages of some of our competitors and other aftermarket companies. This is nothing new. It has also come up before.
By purchasing from us directly, or one of our authorized dealers, you are not just buying product, but you are also purchasing before, during, and aftersale support on that product!
We had asked Dave for pictures to be sent to us so we could review the problem. Mostly because I wanted to see if there was any other obvious damage that would have caused the failure.
Dave, after reviewing the pictures I am afraid that you are probably going to run into this same problem again.
I would like the chance to update these mufflers for a small fee. We are now pinning the mufflers to keep things like this from happening. I have explained this all in a previous thread.
One of the benefits of purchasing from us is that we do all of our manufacturing on site. We can change things on the fly if a problem arises. That is what happened in this case. We had some isolated issues and have handled it. Our new design is problem free.
Mike thanks for the offer..I will contact you to arrange it.
Dave
__________________
Current ride: To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts. 2007 997S coupe SY, Blk sport seats, Nav, Bose and alum. door sills..that's it.
Mods: X51 headers, AWE Cats Borla mufflers...
X51 intake to come soon..
It's nice to see that AWE is looking after you. It would be a shame for them not to imo. "good" companies stand behind their product, and espeically their customers. You never know when one satisfied customer will tell their buddies, who tell other buddies, and so on. Good luck.
Great to see AWE offering up a solution. I want to upgrade the headers and CATs on my car over the winter (and when funds allow) and I like the feedback and responses from AWE on this board.
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2008 Carrera S Cab, Meteor Grey Metallic, Stainless Steel Exhaust Pipes, Heated Front Seats, Navigation, Floor Mats, Park Assist, Power Seats, Self Dimming Mirrors, 19 inch Sport Design Wheels, Bose, Sports Chrono Plus. Mods: XPEL Clear Bra, SmartTop, Dension iPod Integration, Clear Side Markers, B&M Short Shifter, Rennline Pedal Set
01 MB CLK320 with a collection of simple performace mods - a nice daily driver.
Linear Mode
