997Current model of the 911 C2, C2s, C4, C4S, Targa and Cabriolet Discussion. Sponsored ByHRE Wheels
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I have to empathize with the OP to some degree as my one and only interaction with Porsche Customer Commitment was also shockingly poor...
Unfortunately , +1 about six times, the # of times I've tried to get answers from the PCNA people. My dealer has always been good, fair, honest (at least the service end), caring, and expensive. Note that I did not say accurate, knowledgeable, or timely. At first I expected the national people to have better info, or be willing to get it; boy was I wrong.
FWIW: I had identical experiences with BMW on my new 04 M3; the best thing that happened here was I did not like the damn thing anyway and it was gone in less than a year. THAT was a truly expensive lesson.
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One final note on this issue, I finally received a call from Porsche and they refused to fix the item. So much for good customer service, I hope everyone else gets better service than I have.
Ken
Why? The car is under full original warranty? And they won't fix it - has someone from Porsche USA actually seen the problem? There has to be more to it than that.
And the dealer - if it was cheap they'd fix it? What is that about? There's a lot of things under warranty that could go wrong on a car like this that I know wouldn't be cheap to fix - and how does one define cheap anyway? Seems like a very relative thing. Does the warranty have a "cheap" clause? Christ, I better go read mine over...
One thing though - Porsche should "man" up and fix it if the car is under full warranty, no matter why/what or whatever. That'd be the upstanding thing to do.
"What happened to warranty and consumer protection?" - Good point - is Porsche simply refusing to honor the warranty? That seems like a legal problem to me.
I think the responses you are getting that seem surprising are because some of us cannot get a good read on what is going on - I still have to think something is missing.
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Steve
2009 Carrera 2 Black / Sand Beige
PDK / Sports Chrono / Bose / Nav / iPod / XM / BT / Voice / PwrMem&Vent Seats / MF Steering The World Is Hollow and I Have Touched the Sky
When I received the call from Porsche I was told they would not fix the problem and that decision was final. I asked how could they make that determiniation without looking at the defective item and I was told that they made their determination based on the report sent in by the local dealer mechanic. Their determination was that an outside influence affected the product based on the mechanics report.
One other item is I really never thought that there was an urgency to have the item fixed since it was a pre existing item that the dealer was aware of it. I never did know why the dealer did not address the problem when the car was in the shop the first time. If I had not purchased the car it was not my concern, however after making the purchase I wanted to have it fixed.
Is this the same dealership you purchased the car from? I had a similar situation happen with a Honda, not a Porsche, but a Honda. I spoke with the service manager, explained the situation again to them and asked them one simple question, "what makes you think I will ever purchase another car from Honda, if this situation is not resolved." Granted, they may not care, they may not do anything, but ultimately, it is ridiculous in my mind that if everything you are saying is on the up and up, why they would not take care of this situation. I would not stop with pursuing a resolution. Letters to the right people, can make a difference.
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BTW Inject, Welcome to the 6. These are some really good guys and gals on this site. I hope you get this resolved.
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2006 997 2S
2009 Audi S5
2006 Audi S4 (Sold)
2010 Ford F350 super duty
1988 John Deere 2150 diesel
1978 Toyota FJ40 LandCruiser Rock Crawler
The worst part of this is that the cluster is not a $3K part to porsche..more like a $50 part. It is just a shame that they act like this to someone who put out $100K for the car. I would think they would treat you like gold. BTW, BMW is worse....I had all sorts of problems and contacted BMW NA and got a few form letter explaining why their car's engines were grenading and their ignition coils failing. A year later, they accepted full blame. Too late if you ask me!
Letters to the right people, can make a difference.
Write to someone higher up, and explain your case in details. The fact (based on your quote) that I see above is that it's a pre-existing problem which was not trufully reflected on the report the PCA received from the local dealer. Or more precisely (again, based on your quote), the local dealer is not telling the truth.
Of course, different people would look at a thing at different angles. But at your end you should try your best to make the case!
I may have spoken out of turn , I meant God and Everyone
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Awe,Evoms Intake,REDS Tailight, Clear sides
2008 535XI 1967 SS/RS
1997 C2 CAB (SOLD),1997 C2 CAB (SOLD), 1967 NOVA(SOLD),1996 TT(SOLD) To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
This is to update my delima, today I met with the General Manager and Service Manager of the Porsche Dealership. I explained the situation from my point of view and told them the instrument cluster had not been sprayed with any corrosive cleaner that would have caused the pre existing problem. After our discussion the GM came up with a solution and the car is fixed without Porsche's help. I am therefore impressed with the dealership management but disappointed with Porsche.
This is to update my delima, today I met with the General Manager and Service Manager of the Porsche Dealership. I explained the situation from my point of view and told them the instrument cluster had not been sprayed with any corrosive cleaner that would have caused the pre existing problem. After our discussion the GM came up with a solution and the car is fixed without Porsche's help. I am therefore impressed with the dealership management but disappointed with Porsche.
Thanks for everyones support.
Ken
Glad to hear that your situation is all better. Some times it takes a few days for the higher powers to figure out what to do.
__________________ 2006 997 C2S Seal Gray
A few mods 2004 VW Touareg V8 Offroad Gray
Hitch, Tekonsha P3, iPod kit, Parrot 3200 18' Aluma Open Trailer
JJ, I am beginning to think that you might love Larry in the prison sort of way
I think he has some good points, but I definitely don't love the guy(sorry Larry)
Ed, That was good..........I just about pissed my self
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2006 4scab blk/blk To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
Awe,Evoms Intake,REDS Tailight, Clear sides
2008 535XI 1967 SS/RS
1997 C2 CAB (SOLD),1997 C2 CAB (SOLD), 1967 NOVA(SOLD),1996 TT(SOLD) To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
(sorry Larry)
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