My Aerokit front bumper saga started April 20th with an order from Suncoast.
Laurie with Suncoast was extremely helpful with both finding a great rate on the freight for the bumper but also with service after the sale.
When we unboxed the bumper at the body shop there was a ding/dent on the top edge of the bumper between the hood and the headlight. The body shop gave me an estimate to fix the flaw and all it took was an email with a picture of the damage and the estimate sent to Laurie and Suncoast made everything right. This was literally handled in less than a couple hours on that afternoon. I can't say enough good things about how the excellent customer service I received from Suncoast but also Laurie particularly.
The body shop I chose is the best one in my area. It is also certainly one of the most expensive but I wanted it done right and was willing to pay more to make sure it was. I've done business with this shop in the past and have always been very impressed with their work. If you have a high end car in my area and you need work done this is the shop you'd go.
I'm going to switch to (semi) cliffs here to outline the comedy of errors that took place.
I dropped the car and the bumper off on Thursday 4/26 and was told that it would be ready in the beginning of the next week.
Get a call the following Wednesday that it's almost ready but they need to paint the lip spoiler again because it got scuffed when they were mounting it. No big deal.
Go to pick it up the following week and they let me know that they've had a little problem and have scratched the bumper while putting the fog light back in and they will need to repaint the bumper. They are very apologetic and say that It'll be ready the following week. No big deal.
I get a call the next week that the bumper has been repainted but they scraped the lip spoiler pulling it out of building with the paint booth so they were going to have to paint that again but it'd be ready first thing next week. No big deal.
I get the call at the first of the week that the car is ready to be picked up. I'm pretty excited because I've been waiting for 3+ weeks now on it. My wife drops me off and before I pay I'm inspecting the car when I notice a scratch on the passenger side fender and a corresponding scratch on the drivers side headlight. I point this out to the manager and tell him we've got a big problem. He disappears (unknowingly to me he's looking the pics he took of the car when I dropped it off) and comes back a few minutes later and is very apologetic and embarrassed. He says they will fix it and I can take the car now or leave it. I call my wife and ask her to turn around and come get me because I'm not leaving with the car.
I wrote a 1000+ word letter to the owner expressing my displeasure with the experience and to let him know that even though I was calm throughout the ordeal that my demeanor should not be confused with complacency.
2 weeks later I do finally get the car back everything was fixed. They had to paint the passenger fender (which I'm not happy about since the car had not previous paint work), they were able to buff the scratch out of the headlight, they ended up having to paint the lip spoiler again since it got scraped again.
In the meantime my OZ's came in from the tirerack so I was able to get them mounted a couple days after I got the car back. They don't photograph well because the detail gets lost but they look amazing in person and really highlight the brakes.