I’ve been banned from Silver Star service!
Registered User
Joined: Sep 2003
Posts: 2,533
Rep Power: 127
Originally posted by scott
What a crappy experience! There are some really good dealers out there though. I recently had my car serviced at Beechmont Porsche in Cincinnati during which time they discovered some faulty work done by Fred Baker Porsche in Cleveland. Eventhough the work done by FB was well over a year ago, they issued me a complete refund. I would highly recommend both of them as places to do business for you Ohioians.
What a crappy experience! There are some really good dealers out there though. I recently had my car serviced at Beechmont Porsche in Cincinnati during which time they discovered some faulty work done by Fred Baker Porsche in Cleveland. Eventhough the work done by FB was well over a year ago, they issued me a complete refund. I would highly recommend both of them as places to do business for you Ohioians.
I've also heard their service dept is excellent...
Registered User
Joined: Jul 2003
Posts: 1,088
From: upper brookville,new york
Rep Power: 66
Re: DR BILL.....
Originally posted by topspn
I'm curious about something. Do you believe that SS has banned raveTT from future service due to his posting on 6speedonline, or for some other reason?
Regards
I'm curious about something. Do you believe that SS has banned raveTT from future service due to his posting on 6speedonline, or for some other reason?
Regards
Registered User
Joined: Nov 2003
Posts: 696
From: NJ
Rep Power: 51
Originally posted by drbill
i have been contacted by someone at SS and hope to clear this issue immediately. after speaking to both parties it is quite clear that the problems which arose have NOTHING to do with the service technicians competency. this is no surprise to me since i personally know that each tech at SS are very talented. something as simple as correcting a fuel gauge can be done as long as the tech is given the correct information. if a tech is not given the correct information on a workorder than it might be overlooked.
i have been contacted by someone at SS and hope to clear this issue immediately. after speaking to both parties it is quite clear that the problems which arose have NOTHING to do with the service technicians competency. this is no surprise to me since i personally know that each tech at SS are very talented. something as simple as correcting a fuel gauge can be done as long as the tech is given the correct information. if a tech is not given the correct information on a workorder than it might be overlooked.
As an owner of several dealerships, if I ever saw an employee throw a customer out for any reason, the employee would soon follow. The most important job of a service writer is to write a repair order that is clear and properly reflects the customers concerns. They failed at that. A great example of poor management.
Thread Starter
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Happy Now?
Joined: Jan 2004
Posts: 2,564
From: NYC
Rep Power: 127
Originally posted by Y65MPH
Let me get this straight. The service writer and tech understood how to do all the cash work but forgot why the vehicle was there in the first place. She called several times to get more money from the customer but never fixed the original complaint. Then when all else fails, you throw the customer out of the shop.
As an owner of several dealerships, if I ever saw an employee throw a customer out for any reason, the employee would soon follow. The most important job of a service writer is to write a repair order that is clear and properly reflects the customers concerns. They failed at that. A great example of poor management.
Let me get this straight. The service writer and tech understood how to do all the cash work but forgot why the vehicle was there in the first place. She called several times to get more money from the customer but never fixed the original complaint. Then when all else fails, you throw the customer out of the shop.
As an owner of several dealerships, if I ever saw an employee throw a customer out for any reason, the employee would soon follow. The most important job of a service writer is to write a repair order that is clear and properly reflects the customers concerns. They failed at that. A great example of poor management.
Registered User
Joined: Jul 2003
Posts: 1,088
From: upper brookville,new york
Rep Power: 66
Originally posted by Rave TT
I don't think the tech was aware of all the issues, this a rep/management issue.
I don't think the tech was aware of all the issues, this a rep/management issue.
Registered User
Joined: Jan 2004
Posts: 6,772
From: Montreal, CA
Rep Power: 312
Miscommunication is not surprising. I would believe the tech wasn't told about the gas gauge problem. Never sounded to me as the techs were faulty...
The problem (the ban) remains though.
Actually .... seeing how they handle this (no replies, no phone calls) kinda gives a hint as to their communication talent ... needs improvement! lol
The problem (the ban) remains though.
Actually .... seeing how they handle this (no replies, no phone calls) kinda gives a hint as to their communication talent ... needs improvement! lol
Registered User
Joined: Sep 2003
Posts: 5,763
From: Burlington/Marco island
Rep Power: 269
Originally posted by Rave TT
Over 2000 veiws in less than a day!!
I just remembered something else! I had a Champion license plate frame, they took it off and put a Silver Star one on, without even asking me, that is some nerve.
Over 2000 veiws in less than a day!!
I just remembered something else! I had a Champion license plate frame, they took it off and put a Silver Star one on, without even asking me, that is some nerve.
Registered User
Joined: Sep 2003
Posts: 6,351
From: New York
Rep Power: 298
Originally posted by DEETZ
do you mind to share how they solved the problem? we are abit curious here...
do you mind to share how they solved the problem? we are abit curious here...