Wow! These guys are unreal (but so typical). They had it for 2 days and couldnt hear it and then you come over, start it and noise is there and then they blow you off suggesting its rust on a pulley. Thats not a miracle thats both and downright insulting. I dont suppose they managed to actually show you the rust?.. or do they expect you to just take their word and go away. Ive never heard of rust on a pulley making a noise like that. Wow...these guys are treating you like a complete mug. I wouldnt be taking that lying down for one second. As Ruf turbo says...if the pullley is so rusty then have them change it under warranty. You did after all buy a new car off them that was not meant to have rusty parts. You need to put your foot down and take a stand.

 

In complete agreement with you speed21. Unfortunately in Toronto there are only the two major dealers, Pfaff and Downtown Porsche who will perform warranty work on these cars. I chose Downtown Porsche because of proximity to my location, and paid the price in frustration. Rather than take it back there and end up being more frustrated, or ending up losing my patience or temper, I've called the other option, Pfaff, have spoken to one of the service advisors there, and hopefully they will be able to sort me out.

I quite agree with you that when you spend the money that we do for these cars that proper service should be expected, but why it always seems that we as owners need to push the techs to do their job properly is beyond me.

I am 100% positive they kept my car for two days, did nothing with it, and when I showed up unexpectedly because I was getting pissed, it threw them off guard and they came up with the excuses of not being able to produce the noise and the suspected rust on the pulley. Rather than lose my temper and have the tech screw the car up even more as a form of his own personal gratitude, I just decided to take it and not bother, but trust me I aim to ensure it gets fixed one way or the other.

Thanks again for the advice.