So I finally got around using the national Porsche website to comment on an issue I was having with my 2009 997TT carbon fiber console. For those of you that have it, the quality is not as I would have expected and after 5 years of ownership some cracks and de-laminating started to occur. I do want to eventually get it replaced, but these consoles can be expensive.

I sent a courteous letter (at least I thought it was) describing the situation and the fact that I could send pictures too. I simply asked if there was anything that they could do to help me out.

So I get this in response:

Dear Mr. (hiding my last name):

Thank you for reaching out to us regarding your 2009 Porsche 911 Turbo. We are sorry to hear about the concerns you are experiencing with the console. This is certainly not the type of experience we would want any of our owners to have.

Porsche Cars North America sincerely regrets the issue you have with your vehicle. Our customers’ satisfaction is of the utmost important to us and we want to assure that you maintain your faith in the integrity of the Porsche brand.

In the spirit of customer satisfaction, we would like to offer you a $300.00 voucher. Please be advised that this a one time gesture of goodwill to express our appreciation for your loyalty to Porsche. It is our hope that this gesture assists in turning your experience around, so that you may continue to enjoy your Porsche. If you would like to accept this offer, please respond to this email confirming the mailing address to which we may send it.

Mr. (hiding my last name), I can certainly see the love you have for your 911 Turbo and we truly appreciate your loyalty to the Porsche brand. If you have additional questions or concerns, please call us at 1-800-PORSCHE. We are available Monday through Friday 8AM to 9PM EST.

Kind Regards,
Douglas A. Toth Jr.
Porsche Specialist, Porsche Contact Center
Porsche Cars North America, Inc.
One Porsche Drive
Atlanta, GA 30354

I'll take what I can get!!!

 

Nice. The carbon fiber package in my Cayenne GTS is perfect. Maybe just a bad run.

 

What a joke

Their CF parts in 997 era cars are known to have these issues.

Maybe they forgot to put an extra "0" on the offer, or mistook you for needing a glove box replacement on a Hyundai.

I would push further on this citing others having a similar problem.

 

To be honest, I wasn't expecting anything at all. Yes, in our cars it has been a known problem and perhaps my inquiry will add to some "internal" list. Regardless, I can't complain with what I got in the 2 minutes it took to send an email. I will follow up their email with close-up pictures so maybe that might put some emphasis on the issue.

 

Seems like a nice gesture on their part in my opinion...After 5 years they could just say thanks..buy another car.

While not optimal, from a 'glass half full' perspective...it is at least an attempt IMO.

Thanks for sharing.
DC

 

Both the 996 and 997 consoles and dash parts are notorious for this kind of de-laminating.

Nice to see customer service helped a little, some dealers refuse to fix the issue.