Costco Tire Damaged My Wheel!
#16
02-20-2017, 05:59 PM
Join Date: Oct 2016
Location: California
Age: 32
Posts: 24
Rep Power: 0 
I saw some other posts in other forums where people would make a scene in the lobby until the tire shop manager would relent and pay for new wheels. I'm glad Costco agreed to take care of that, because it takes a different person than I am to start shouting and making a big scene to get something out of someone.
#17
07-21-2017, 03:55 PM
Join Date: Oct 2016
Location: California
Age: 32
Posts: 24
Rep Power: 0
Update: instead of fixing it, they just cut me a $250 check, or rather, their insurance company did. Better than nothing I guess, make sure to always take pictures of your wheels/body panels before dropping your car off!
#18
08-11-2021, 10:50 AM
Costco damaged my Rims All FOUR
Thanks for the feedback guys! I brought it there yesterday, the manager wasn't there but a supervisor took a look and said "I'm not sure how that could've happened since our machines only touch the rim edge". I told him I wasn't sure either but it wasnt there before, this is the first time the wheels have ever been off the car. He said he'll talk to the manager and they could probably get me reimbursed for a refinish.
I'm going back again today since the manager is there.
There were also little scratch marks in the lug nut holes, but I guess that type of damage is inevitable with an impact, so Im going to let that slide, I'm more concerned about the gouge.
Also, I went to costco because in my mind they were a more "premium" option. They pay their employees well, they service only tires so they have probably more experience with it, and their equipment seems all brand new.
I'm going back again today since the manager is there.
There were also little scratch marks in the lug nut holes, but I guess that type of damage is inevitable with an impact, so Im going to let that slide, I'm more concerned about the gouge.
Also, I went to costco because in my mind they were a more "premium" option. They pay their employees well, they service only tires so they have probably more experience with it, and their equipment seems all brand new.