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Happy with Fletcher Jones Porsche Customer Service

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Old Jul 27, 2013 | 02:30 PM
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Happy with Fletcher Jones Porsche Customer Service

Hi everyone,

Last month when I purchased my 991 my salesman promised me a couple of items but since parts was closed when I signed on the dotted line he said he'd take care of it at my 60 day followup appt.

I called the dealer earlier in the week to discuss the color wheel caps and other item and I found that he no longer worked there.

I asked to speak to a manager and let them know the situation and without hesitation David said he would honor the agreement. It wasn't on the due bill.

What great service! I very much appreciate David and this dealership.

thanks Fletcher Jones. I fully recommend you.
 
Old Jul 27, 2013 | 03:48 PM
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Yes, these guys rock. I shopped around and just due to David and his staff customer service and no pressure attitude, I went with them. Wait until you get to their service department and work with Gunter, the service manager. This is an A-Team!

PS: stay away from AJ in finance. I paid cash for mine yet had some not so good experiences with his service on a couple of items.
 

Last edited by Fester; Jul 27, 2013 at 03:50 PM.
Old Jul 27, 2013 | 05:14 PM
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Originally Posted by Fester
Yes, these guys rock. I shopped around and just due to David and his staff customer service and no pressure attitude, I went with them. Wait until you get to their service department and work with Gunter, the service manager. This is an A-Team!

PS: stay away from AJ in finance. I paid cash for mine yet had some not so good experiences with his service on a couple of items.
I second that! Great folks, no pressure what so ever.. my sales manager was Raj (Viraj) and I could not be more happier with my sales experience...

As for "the finance guy", ask for Shaun, *much* better than AJ!
 
Old Jul 27, 2013 | 10:30 PM
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Thanks guys! Comments much appreciated. It's going to get better we are getting ready for a total remodel first new concept store in the country.

--Raj
 
Old Jul 28, 2013 | 12:03 AM
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Originally Posted by Aranthir
Last month when I purchased my 991 my salesman promised me a couple of items but since parts was closed when I signed on the dotted line he said he'd take care of it at my 60 day followup appt.
what is the 60 day follow-up appointment?
 
Old Jul 28, 2013 | 12:18 AM
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Originally Posted by tahoe_joe
what is the 60 day follow-up appointment?
It's a free wellness check that fletcher johns Porsche offers.
 
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