However, after I complained, they are NOW saying that they would do a "good will" warranty repair even if there is a non-warranty issue. So confusing.

 

So what if they find that the PO screwed your car? Based on my conversation with the actual dealership that sold it to me, this wouldn't matter. "The car was CPO'ed. It didn't have 2nd gear pop-out when we sold it to you. We know, we CPO'ed it."

Never mind that it happens once or twice a month and clearly would have been missed in the 20-30 minutes they drove the car.

 

No to the center caps..."outside influence". Whatever.

 

My experience from across the pond.

I had my 2nd gear pop out done on what is called the 'Porsche Approved' warranty here in the UK. I too was warned that if there was signs of 'abuse' then the claim would likely be rejected. I was confident that it wasn't abuse as the symptoms were text book.

After it was opened up there was no question it was anything other than the well documented problem and they fixed it. All the while I had a RS60 to run about in and they had the car for about two weeks.

Gearbox felt so much better (and still does) when I got it back. They must have renewed quite a few components.

 

The 'charge for warranty investigation' isn't a Porsche feature. I've seen it on most brands that I dealt with. If they find a warranty issue, as you said before, it's fully covered. But if it isn't, you're on the hook.

Sucks, especially if you're in a situation where you have to believe everything they tell you, but it's pretty standard...

 

Appreciated this post. Made me feel a bit better.

 

I'm sorry but this is the script for this story every time it is posted...

You should ask this:

"If I agree to 1200, will that be the SOLE charge if PCNA declines the repair and I decline the repair?"

At a dealer, it seems $1200 gets the case open...and NOT put back together!

A

PS Have you downloaded and read the TSB they will use to determine fault?

 

Same old script indeed. Yep, they had the TSB which I read. But with zero track time, pristine condition, 28k on the clock, and a clean ECU download, the dealer is pretty confident that this will be a straight forward warranty repair. PCNA said even if it isn't, they are willing to cover a repair under a good faith warranty repair...not sure what that might mean, but I seem to be in a good place at this point. We'll see how it goes.

 

Can you link me to a description of textbook? I picked up a 2005 2 months ago at 13.5, and it happened within the first two weeks. The downside is I don't know if the PO tore it up for those 1-2k he put on it a year.

 

Clean ECU download... I flashed it last month. I can easily flash back to stock, but my sense is that if they REALLY look at the ECU they can see that it has in fact been flashed at some point in time.

 

Bigger issue with the tranny is that they look at the parts and determine what caused the problem based on the internal damage....

 

My opinion is that you need to be a good advocate of your own cause. This is a business transaction and they don't want to pay. Plain and simple.

 

Well, my description of text book is no shifting problems at all, no problems when gear is engaged and you are apply power, only problem is on overrun when the car would occasionally pop into neutral.

An abused gearbox normally means poor shifting quality as the syncros take the brunt of the abuse.

Here is a link to a supplier on your side of the pond. Perhaps you could call them if you want some reassurance as to what is the normal symptom.

http://www.rsmotorwerks.com/casestudies.php

 

UPDATE: Synchros are no good. 1-2nd gear are worn. No sign of abuse so PCNA is now deciding whether to rebuild the trans or provide a new one...under warranty. And that is good, the rebuild quoted at $7,300 and the trans at $12,000 installed. My bet is they will chose to rebuild it. Then again, with 16 months left on the CPO, they may just pull the trigger on a new unit. That would be really nice.

 

Good to hear it was covered.