A couple of more things to consider, did you supply the parts or did they? If they did, it's up to them to make sure the parts are correct and work as intended. If you did, and they just did the install assuming all parts were correct, then maybe at best you should split the cost of additional labor, at worst pay all of it.

I liken this to a restaurant where the customer brings in his own food to have cooked and served. It's hard to be responsible if there is a problem with the food that was not obvious at the onset.

 

I agree ^^^

If the shop got you the parts then they are responsible and they can take it up with CM themselves.

If you got the parts and brought it to the shop, its tough to blame the mechanic, you asked him to install the part that was provided and he did.

 

The pay to play comment is dumb.... he is paying to play, in that he is paying to install a new FW....

What is the published procedure for changing a flywheel????? (OE, Porsche TSB) If it says "check dowel and trigger angle", the shop is at fault CLEARLY.

If CK has instructions that include this step AND the shop was given these instructions, they are responsible.

Then it gets murky- they are experts, they should check the old part versus new...they didn't...if you were just paying them to turn wrenches, that's one thing...but a expert porsche shop should not make this kind of oversight.

But if they cook it in the plastic package? Or it is rotten and obviously rotten (as the dowel were misaligned) and still cook it?



We really need to know what the Porsche published instructions say...


2 cents

A

 

I had a similar issue years ago on an Rx7. Generally speaking, I ask my installer to supply the part (even if that costs a bit more). That way, the supplier and installer can figure out who's at fault in the rare case something comes up.

 

The shop is definitely responsible for making sure they install the parts correctly, whether aftermarket or OEM. If they don't know how to do it, they shouldn't accept the job.

 

Thanks everyone for all the comments! Everyone who posted all have valid points and I appreciate getting the third party inputs helps me see the clearer picture. Yes I supplied the parts for the install as I'm dealing with CM at the moment and they understand the situation I'm in. They're getting back to me on Monday to let me know what they can do. I'm just curious to know if it's written in the instructions to check flywheel angle before install or not. Unfortunately I can't find CM's instructions online and all my paperwork is at the shop. It does sound like CM is fessing up to the improper trigger wheel install but won't know for sure until Monday. I hope this isn't money out of my pocket if it is this is one unfortunate lesson learned. Thanks again fellas for all the feedback!
-Ron

 

I went thru something like this on my Mitsu Eclipse GSX. I bought a used tranny and had it shipped to my mechanic. He advised me that one of the attachment points (ears) were broken off, but not to worry as one less fastener wouldnt matter. After he installed it, he called to say it was the attachment for the clutch slave and it needed to come out to have a piece welded in. When I picked up the car, he attempted to bill me for 2 r&r's. Since he was an experienced Mitsu mechanic, I reminded him of our conversation and he quickly agreed that he made a mistake and only charged for 1 in and out. of course he was not happy, but made the right decision and I remained a happy customer for years. I hope it works out for you

 

Looking at your pic of the two flywheels, the one you supplied is out of time. The reference small hole at the hub looks like what is needed for alignment. It is up to the mechanic to install this correctly. If the pick up is in the wrong spot on the outer perimeter, which it is in this case, it's the fault of the manufacturer.

I install cams and ignition systems and oil pumps all the time in my business as part of motor building, modding. All of these things have to be timed to work correctly. It can be extremely difficult and time consuming to determine if the manufacturer placed the mark correctly. It is assumed they did and generally not checked unless a problem arises. If I installed a part the customer carried in and it was mis-marked, mis-aligned from the factory, it would definately be a cost to him that he may be able to get help from the manufacturer. If I supplied the part and made a margin on it or not, the customer would not be charged anything beyond a simple R&R.

You cannot expect a tech to work for free and a shop to forgo income because of problems like this. The shop may be willing to take a merchandise credit for part or all of the additional labor from the manufacturer of the part.

Hope you get this sorted.

 

If they really knew what they were doing, the installation would have been done correctly the first time. Should be on their dime.

 

In my opinion if you are buying and paying for a flywheel installation at a shop that are known to work on the type of car you bring to them, they should install it properly aligned.

 

Went to pick up the car today and the flywheel manufacturer covered the cost of the extra labor. That's what I call integrity! Hats off to Clutchmasters and AASCO thank you so very much for taking care of this unfortunate situation. My car is finally done! Time to break in the clutch and see what it puts down on the dyno! Thanks again to all who replied in this thread!

 

I like CM products

I like them even more now. Glad it turned out in the end for you.

 

This is quite a unusual thread and kudos to that manufacturer. I find the thread unusual because the posts had a distinct caveat emptor theme to it but the company stepped up and took care of the customer and his concerns. As I am a consumer who has been really screwed by Automakers Domestic and Foreign it is a ray of sunshine that these guys are really trying make something in this country and beck it up.
P.S. (I hope it is made in this country)
I hope all goes well with your Build TTurbRon
Tony

 

Glad to hear it ended well. I like CM, I just bought their product and have even more confidence in them after reading that they stood behind their product.