OMG, so much hate is in the air:)
#18
06-09-2014, 10:44 PM
A friend of mine years ago brought his Cuda to a shop for a paint a job with full tank of gas and a brand new set of tires.
A week or so later when he picked up the car he noticed all the tire burnout marks around the shop's area and the "E" on the fuel gauge.
Yeah, that paint job was a freebie.
A week or so later when he picked up the car he noticed all the tire burnout marks around the shop's area and the "E" on the fuel gauge.
Yeah, that paint job was a freebie.
#19
06-09-2014, 11:54 PM
As Wealth Manager said, you already know the answer. But this type of knee-jerk implication that you should release the hounds is grounded in nothing but a desire to foment the angry mob.
You probably DO already know the answer - but you're the only one who does. So you have to go with your gut here, as you alone know all the details and benefit from the vibe of the experience itself - both at the shop and on the phone. And you are the sole arbiter of whether their actions, collectively, warrant mass exposure and the consequent downstream ramifications. Was there genuine malice? Was there willful negligence and intent to damage your car? Shop hands are not renowned for their bedside manner, and tools make lots of noise underneath a car...
Call me soft touch all you want. But I understand the the calls for blood here, being "familiar," shall we say?, with settling scores... though I generally prefer keeping my business in that regard out of public view. The internet doesn't ever let bygones be bygones.
Perhaps if the shop owner saw the video, he'd have a sudden change of heart. Assuming you wish to take the step, you could always post the video with your vivid commentary on YT as private and share the link with him and him ALONE (resist the temptation to feed the frenzy here in the meantime), and ask him if he is comfortable with the image that instills. Stay classy and couch all of this in a non-threatening and sincere-as-possible way of giving him an opportunity to improve his business and earn yours. You have to be open to them making you happy. Otherwise it'll just reek of blackmail.
-V
You probably DO already know the answer - but you're the only one who does. So you have to go with your gut here, as you alone know all the details and benefit from the vibe of the experience itself - both at the shop and on the phone. And you are the sole arbiter of whether their actions, collectively, warrant mass exposure and the consequent downstream ramifications. Was there genuine malice? Was there willful negligence and intent to damage your car? Shop hands are not renowned for their bedside manner, and tools make lots of noise underneath a car...
Call me soft touch all you want. But I understand the the calls for blood here, being "familiar," shall we say?, with settling scores... though I generally prefer keeping my business in that regard out of public view. The internet doesn't ever let bygones be bygones.
Perhaps if the shop owner saw the video, he'd have a sudden change of heart. Assuming you wish to take the step, you could always post the video with your vivid commentary on YT as private and share the link with him and him ALONE (resist the temptation to feed the frenzy here in the meantime), and ask him if he is comfortable with the image that instills. Stay classy and couch all of this in a non-threatening and sincere-as-possible way of giving him an opportunity to improve his business and earn yours. You have to be open to them making you happy. Otherwise it'll just reek of blackmail.
-V
#20
06-10-2014, 05:50 AM
Join Date: May 2014
Location: Columbus, OH
Posts: 213
Rep Power: 28 
As Wealth Manager said, you already know the answer. But this type of knee-jerk implication that you should release the hounds is grounded in nothing but a desire to foment the angry mob.
You probably DO already know the answer - but you're the only one who does. So you have to go with your gut here, as you alone know all the details and benefit from the vibe of the experience itself - both at the shop and on the phone. And you are the sole arbiter of whether their actions, collectively, warrant mass exposure and the consequent downstream ramifications. Was there genuine malice? Was there willful negligence and intent to damage your car? Shop hands are not renowned for their bedside manner, and tools make lots of noise underneath a car...
Call me soft touch all you want. But I understand the the calls for blood here, being "familiar," shall we say?, with settling scores... though I generally prefer keeping my business in that regard out of public view. The internet doesn't ever let bygones be bygones.
Perhaps if the shop owner saw the video, he'd have a sudden change of heart. Assuming you wish to take the step, you could always post the video with your vivid commentary on YT as private and share the link with him and him ALONE (resist the temptation to feed the frenzy here in the meantime), and ask him if he is comfortable with the image that instills. Stay classy and couch all of this in a non-threatening and sincere-as-possible way of giving him an opportunity to improve his business and earn yours. You have to be open to them making you happy. Otherwise it'll just reek of blackmail.
-V
You probably DO already know the answer - but you're the only one who does. So you have to go with your gut here, as you alone know all the details and benefit from the vibe of the experience itself - both at the shop and on the phone. And you are the sole arbiter of whether their actions, collectively, warrant mass exposure and the consequent downstream ramifications. Was there genuine malice? Was there willful negligence and intent to damage your car? Shop hands are not renowned for their bedside manner, and tools make lots of noise underneath a car...
Call me soft touch all you want. But I understand the the calls for blood here, being "familiar," shall we say?, with settling scores... though I generally prefer keeping my business in that regard out of public view. The internet doesn't ever let bygones be bygones.
Perhaps if the shop owner saw the video, he'd have a sudden change of heart. Assuming you wish to take the step, you could always post the video with your vivid commentary on YT as private and share the link with him and him ALONE (resist the temptation to feed the frenzy here in the meantime), and ask him if he is comfortable with the image that instills. Stay classy and couch all of this in a non-threatening and sincere-as-possible way of giving him an opportunity to improve his business and earn yours. You have to be open to them making you happy. Otherwise it'll just reek of blackmail.
-V
I will post a quick snippet later on today, with no mentioning of the shop, in a unlisted youtube video.
#21
06-10-2014, 06:04 AM
I would forget it and go to another shop. I'm sure someone can suggest a reputable shop in your area and ask for before and after readouts if your concerned about accuracy. Its not worth the time to make a point with a shop that you will more then likely never patronize again.
#23
06-10-2014, 06:06 AM
Don't mistake kindness (more like professional courtesy) with weakness. I'm a business owner, and if this were my shop and you came to me with this opportunity to fix two problems at once? Three things would happen. I'd be grateful, you'd be happy, and the culprits would be... "handled."
-V
-V
#24
06-10-2014, 07:14 AM
Join Date: May 2014
Location: Columbus, OH
Posts: 213
Rep Power: 28 Don't mistake kindness (more like professional courtesy) with weakness. I'm a business owner, and if this were my shop and you came to me with this opportunity to fix two problems at once? Three things would happen. I'd be grateful, you'd be happy, and the culprits would be... "handled."
-V
-V
I would not mind these rednecks cursing my car out, this is freedom of speech, but doing half *** job and then telling me that the car is old and this is all they could produce (without opening the hood) is not gonna fly.
#25
06-10-2014, 07:46 AM
Isn't there a rule in business
"Never do anything just for revenge"?
Of course this isn't business, on either side apparently, this is common and the price of admission to drive nice cars.
In days past I'd view this as an opportunity to show my tolerance and build a long term relationship with a mechanic/ sales manager/ dealership owner / network / brand. Unfortunately that won't work, whether you own 1 car or 20. But, it's the high road, and it's nice to think about.
"Never do anything just for revenge"?
Of course this isn't business, on either side apparently, this is common and the price of admission to drive nice cars.
In days past I'd view this as an opportunity to show my tolerance and build a long term relationship with a mechanic/ sales manager/ dealership owner / network / brand. Unfortunately that won't work, whether you own 1 car or 20. But, it's the high road, and it's nice to think about.
#26
06-10-2014, 09:26 AM
I beg to differ, despite my handle. Before nuking a shops reputation and putting people's livelihoods at risk over what might have been an isolated incident, I suggest you contact the shop owner or foreman discreetly and let him know about the situation and give him a chance to address it with his workers. You never know what dividends this simple act of decency could pay.
Consider it a bonus that you still have the option to go scorched earth on their asses.
-V
Consider it a bonus that you still have the option to go scorched earth on their asses.
-V
I kindly told the young man about choosing the conversation he engages in while at work and he was very appreciative and apologetic for his friend's behavior.
Sometimes people need a little reminder of the results of their actions and be accountable
#27
06-10-2014, 11:53 AM
I had my taillights damaged at a dealer while having it serviced and while I did eventually get them replaced with new I will never go back. I do not see the point for any of the video to be seen etc just move on and if you want to warn off people here just mention the shops name. Once something like this happens there is never a good feeling on either side and its best to move on.
#28
06-10-2014, 12:17 PM
Don't mistake kindness (more like professional courtesy) with weakness. I'm a business owner, and if this were my shop and you came to me with this opportunity to fix two problems at once? Three things would happen. I'd be grateful, you'd be happy, and the culprits would be... "handled."
-V
-V
