Official response from GIAC to comments in locked thread 136635...
Registered User
Joined: Aug 2004
Posts: 6,518
From: Corpus Christi, Texas
Rep Power: 351
I think that this information is great.
I am planning a Fabspeed Performance package install with ImageAuto in Kansas City (Stephen) end of this month. ECU flash with GIAC.
I have am getting the feeling that all is not 100% problem free with these flashes. I guess a lot has to do with the additional hardware upgrades in addition to the expertise of the person doing the install.
I have heard great things about ImageAuto and they come highly recommended by Fabspeed (Jeremy).
But getting the GIAC history is interesting. I think that with more competition, they are feeling compelled to start answering their phones and listening to customers. At > $3,500 per flash (probably a very large profit margin), I think that a certain level of customer service should be expected.
However, I think that most 997TT owners best bet is to go with a reputable installer like ImageAuto who has some clout with Fabspeed and GIAC, so that if something does not turn out right, the problem with be solved with Stephen on the phone talking to either Fabspeed or GIAC.
Fabspeed and GIAC would care so much more about what Installers (who are major purchasers of their product) think about their product than an individual 997TT owner who will make a single purchase.
Again, great information. I don't care if it is dirty laundry. I will be spending over almost 10,000 for this upgrade. I want to hear about issues like this.
I am planning a Fabspeed Performance package install with ImageAuto in Kansas City (Stephen) end of this month. ECU flash with GIAC.
I have am getting the feeling that all is not 100% problem free with these flashes. I guess a lot has to do with the additional hardware upgrades in addition to the expertise of the person doing the install.
I have heard great things about ImageAuto and they come highly recommended by Fabspeed (Jeremy).
But getting the GIAC history is interesting. I think that with more competition, they are feeling compelled to start answering their phones and listening to customers. At > $3,500 per flash (probably a very large profit margin), I think that a certain level of customer service should be expected.
However, I think that most 997TT owners best bet is to go with a reputable installer like ImageAuto who has some clout with Fabspeed and GIAC, so that if something does not turn out right, the problem with be solved with Stephen on the phone talking to either Fabspeed or GIAC.
Fabspeed and GIAC would care so much more about what Installers (who are major purchasers of their product) think about their product than an individual 997TT owner who will make a single purchase.
Again, great information. I don't care if it is dirty laundry. I will be spending over almost 10,000 for this upgrade. I want to hear about issues like this.
Registered User
Joined: Apr 2007
Posts: 247
From: Southern Oregon Coast
Rep Power: 29
I'm not a lawyer but I think thats called either patent, trademark or copyright infringement.
Registered User
Joined: Mar 2008
Posts: 180
From: Redwood City,CA
Rep Power: 26
I can't tell you guys how happy I am with my GIAC flash and Tubi mufflers. It works and the difference over stock is so great that it is shocking---it was costly about 9000+k (installed) but WOW. I also checked into going further like some sort of "700" but for the potential problems and the extra 30k installed, I will happily stay with what I got. I have to agree with some others--for 3500k GIAC CENTRAL should take more of an active roll with cutomers who do have problems
Registered User
Joined: Feb 2007
Posts: 241
From: NY City
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+1, I put down 514hp to the wheels. Closed topic.
Registered User
Joined: Mar 2008
Posts: 180
From: Redwood City,CA
Rep Power: 26
Banned
Joined: Mar 2008
Posts: 25
From: Calgary, AB
Rep Power: 26
You are correct that all of our GIAC customers are very happy with no issues to report. Let me know if you need info or feedback from any of our guys.
Rob
