Porsche customer service s?#"s!!!
Registered User
Joined: Sep 2010
Posts: 78
From: USA
Rep Power: 20
Sorry to learn of your experience; hope this levity helps. I just took delivery of a new CT (which I love) on Saturday, and it's in the shop today 
so, I feel for you.
so, I feel for you.
Last edited by Babag 007; Dec 3, 2010 at 08:05 AM.
Registered User
Joined: Jan 2008
Posts: 9,108
From: South Florida
Rep Power: 529
Though it might sound a little harsh, I don't believe it is. It's not the model car that's the issue. It's the principle behind the car, that's the issue. And I'd feel exactly the same way about it. This is unacceptable customer svc. ESPECIALLY with a brush-off like he received. Now in all fairness, maybe they sent the model, and it got left at the front door and was stolen by a neighborhood kid... so possibly there is somebody else who has those two cars- if and that's IF they ever got sent in the first place. That said, Porsche should send the model with a signature delivery only, so that they can insure where it's going and that their customer received it.
Though I might not go so far as to just arbitrarily dump the p-car, I'd be hard pressed to ever consider ANYTHING with the Stuttgart badge on it again with this type of attitude from headquarters. I'd go elsewhere.
Though I might not go so far as to just arbitrarily dump the p-car, I'd be hard pressed to ever consider ANYTHING with the Stuttgart badge on it again with this type of attitude from headquarters. I'd go elsewhere.
I also feel that the reason why the original poster got some negative feedback or advice to "let it go" or "don't sweat the small stuff" has nothing to do with Porsche customer service.
So I'll start with some basics . In my opinion "fairness" is a concept taught to all of us when we were children mostly by adults who know what it's like to have been screwed . Maybe they do it in the hope that future generations will behave with the innocence that they see in young people.
But then we grow up and we see that life isn't always "fair" and even if someone spends 300 Euro to buy a Porsche Turbo he just might not get that little model car that he was promised . Is it wrong? Yep . But is it the way life can go? Yep.
And what of the operator who he spoke with ? Do you think she cares ?
Most people care a lot about THEMSELVES!!! So his little car model is not a priority to her as she sat on the phone in her mediocre paying mundane job .. and if he calls her (paraphrasing) " "unprofessional " she might not care either .
When I first read his post .. my first reaction was that he was an adult but still retained the innocence that most adults lose . Because one would think that by the time one could afford a Porsche Turbo .. he already knows nothing comes easy.
Lastly --he wants a model car and he bought it . I think the only thing left for him now is to take self inventory and process some of the feelings associated with the disappointment ... and learn from it .. so that he can positively move on and find some gain by having learned from this.
I call that process maturing.
Thread Starter
|
Registered User
Joined: Nov 2009
Posts: 1,330
From: Northern Europe
Rep Power: 78
Interesting... earlier this year I received a small 1:24 model car from some car dealer in Germany. Was a nice toy car but addressed to another fella with a similar name in Finland. Then, a few months later, another toy car addressed to the same person ends up sent first class overnight no less! This time, I'm thinking, I don't need two toy cars, so i give it away to the kid next door. He loves it! His cute single mom brings me dinner out of appreciation. Twice 
Then, just last week, i get this letter of apology from the same sales rep with a check for the equivalent of $10,000 EU. The name's not mine but it's close enough that my bank cashes the check AND gives me another toy P-car for depositing the funds into a CD. Hmmm; what to do with the third car..? (I wonder what that kid's mom is planning for dinner? "Hey kid, would you like another car?")
Sorry to learn of your experience; hope this levity helps. I just took delivery of a new CT (which I love) on Saturday, and it's in the shop today so, I feel for you.
Then, just last week, i get this letter of apology from the same sales rep with a check for the equivalent of $10,000 EU. The name's not mine but it's close enough that my bank cashes the check AND gives me another toy P-car for depositing the funds into a CD. Hmmm; what to do with the third car..? (I wonder what that kid's mom is planning for dinner? "Hey kid, would you like another car?") Sorry to learn of your experience; hope this levity helps. I just took delivery of a new CT (which I love) on Saturday, and it's in the shop today
so, I feel for you.
Edit: meaning the upper text, sorry for your experience with your own car...
Last edited by kip; Dec 3, 2010 at 01:32 AM.
Thread Starter
|
Registered User
Joined: Nov 2009
Posts: 1,330
From: Northern Europe
Rep Power: 78
I happen to philosophcally agree with you, however i don't believe that expectations at this level is being realistic.
I also feel that the reason why the original poster got some negative feedback or advice to "let it go" or "don't sweat the small stuff" has nothing to do with Porsche customer service.
So I'll start with some basics . In my opinion "fairness" is a concept taught to all of us when we were children mostly by adults who know what it's like to have been screwed . Maybe they do it in the hope that future generations will behave with the innocence that they see in young people.
But then we grow up and we see that life isn't always "fair" and even if someone spends 300 Euro to buy a Porsche Turbo he just might not get that little model car that he was promised . Is it wrong? Yep . But is it the way life can go? Yep.
And what of the operator who he spoke with ? Do you think she cares ?
Most people care a lot about THEMSELVES!!! So his little car model is not a priority to her as she sat on the phone in her mediocre paying mundane job .. and if he calls her (paraphrasing) " "unprofessional " she might not care either .
When I first read his post .. my first reaction was that he was an adult but still retained the innocence that most adults lose . Because one would think that by the time one could afford a Porsche Turbo .. he already knows nothing comes easy.
Lastly --he wants a model car and he bought it . I think the only thing left for him now is to take self inventory and process some of the feelings associated with the disappointment ... and learn from it .. so that he can positively move on and find some gain by having learned from this.
I call that process maturing.
I also feel that the reason why the original poster got some negative feedback or advice to "let it go" or "don't sweat the small stuff" has nothing to do with Porsche customer service.
So I'll start with some basics . In my opinion "fairness" is a concept taught to all of us when we were children mostly by adults who know what it's like to have been screwed . Maybe they do it in the hope that future generations will behave with the innocence that they see in young people.
But then we grow up and we see that life isn't always "fair" and even if someone spends 300 Euro to buy a Porsche Turbo he just might not get that little model car that he was promised . Is it wrong? Yep . But is it the way life can go? Yep.
And what of the operator who he spoke with ? Do you think she cares ?
Most people care a lot about THEMSELVES!!! So his little car model is not a priority to her as she sat on the phone in her mediocre paying mundane job .. and if he calls her (paraphrasing) " "unprofessional " she might not care either .
When I first read his post .. my first reaction was that he was an adult but still retained the innocence that most adults lose . Because one would think that by the time one could afford a Porsche Turbo .. he already knows nothing comes easy.
Lastly --he wants a model car and he bought it . I think the only thing left for him now is to take self inventory and process some of the feelings associated with the disappointment ... and learn from it .. so that he can positively move on and find some gain by having learned from this.
I call that process maturing.
I hate bad customer service as I am in a job where bad customer service would get me fired the same day, well I own the place so not really, but out of business anyway. I also believe that how ever small the matter is, if you just let it go, the companies start screwing you over bigger and bigger things. I also hate that the Audi I bought is basically the same company, but then again, soon I think all cars will be owned by VW or the Chinese.
What I learned:
1.This time I will write a consumer complaint against the salesman as basically he has commited fraud ( as small a fraud as it may seem).
2.The next time I will buy a car closer to home.
Registered User
Joined: Feb 2007
Posts: 558
From: Athens, Greece
Rep Power: 86
Guys I have to agree with the OP, and frankly I am surprised with the "let it go" posts.
In my previous line of business, any hickup would cost me a client. And I had 3 clients at a time, and I was compensated (very well) from the income generated by these clients. So losing one meant a direct hit to my pocket.
So I learned to take care of my clients, and that made me a better salesperson. It also gave me the attitude that because of the way the majority of you seem to think, I can excel in most things I get involved in, to the extent that I can soon become better than the competition, regardless of the line of business, exactly because most people "dont care for the details" that make the difference. And to the benefit of the people I work with. I think that is a win-win dont you?
Your attitude is wrong. And the more of you have it, the easier is for a$$es like that salesperson and that phone rep to get away with crap like that. The rule is simple: "if you dont take care of your customer, someone else will". Kip paid 300,000 EURO that is $420,000 for a turbo, which you can have for a fraction of the cost. Shouldnt his experience be a pleasurable one? I for one wouldnt want to let it go.
Kip, dont rob yourself of the pleasure of Porsche ownership, just change dealers. This guy or someone got a commission off of you for his lousy customer service. Take your business elsewhere. The car is a commodity, the dealer experience is the service.
In my previous line of business, any hickup would cost me a client. And I had 3 clients at a time, and I was compensated (very well) from the income generated by these clients. So losing one meant a direct hit to my pocket.
So I learned to take care of my clients, and that made me a better salesperson. It also gave me the attitude that because of the way the majority of you seem to think, I can excel in most things I get involved in, to the extent that I can soon become better than the competition, regardless of the line of business, exactly because most people "dont care for the details" that make the difference. And to the benefit of the people I work with. I think that is a win-win dont you?
Your attitude is wrong. And the more of you have it, the easier is for a$$es like that salesperson and that phone rep to get away with crap like that. The rule is simple: "if you dont take care of your customer, someone else will". Kip paid 300,000 EURO that is $420,000 for a turbo, which you can have for a fraction of the cost. Shouldnt his experience be a pleasurable one? I for one wouldnt want to let it go.
Kip, dont rob yourself of the pleasure of Porsche ownership, just change dealers. This guy or someone got a commission off of you for his lousy customer service. Take your business elsewhere. The car is a commodity, the dealer experience is the service.
Last edited by dianic; Dec 3, 2010 at 02:45 AM.
Registered User
Joined: May 2010
Posts: 786
From: SF Bay Area, CA
Rep Power: 53
I happen to philosophcally agree with you, however i don't believe that expectations at this level is being realistic.
I also feel that the reason why the original poster got some negative feedback or advice to "let it go" or "don't sweat the small stuff" has nothing to do with Porsche customer service.
So I'll start with some basics . In my opinion "fairness" is a concept taught to all of us when we were children mostly by adults who know what it's like to have been screwed . Maybe they do it in the hope that future generations will behave with the innocence that they see in young people.
But then we grow up and we see that life isn't always "fair" and even if someone spends 300 Euro to buy a Porsche Turbo he just might not get that little model car that he was promised . Is it wrong? Yep . But is it the way life can go? Yep.
And what of the operator who he spoke with ? Do you think she cares ?
Most people care a lot about THEMSELVES!!! So his little car model is not a priority to her as she sat on the phone in her mediocre paying mundane job .. and if he calls her (paraphrasing) " "unprofessional " she might not care either .
When I first read his post .. my first reaction was that he was an adult but still retained the innocence that most adults lose . Because one would think that by the time one could afford a Porsche Turbo .. he already knows nothing comes easy.
Lastly --he wants a model car and he bought it . I think the only thing left for him now is to take self inventory and process some of the feelings associated with the disappointment ... and learn from it .. so that he can positively move on and find some gain by having learned from this.
I call that process maturing.
I also feel that the reason why the original poster got some negative feedback or advice to "let it go" or "don't sweat the small stuff" has nothing to do with Porsche customer service.
So I'll start with some basics . In my opinion "fairness" is a concept taught to all of us when we were children mostly by adults who know what it's like to have been screwed . Maybe they do it in the hope that future generations will behave with the innocence that they see in young people.
But then we grow up and we see that life isn't always "fair" and even if someone spends 300 Euro to buy a Porsche Turbo he just might not get that little model car that he was promised . Is it wrong? Yep . But is it the way life can go? Yep.
And what of the operator who he spoke with ? Do you think she cares ?
Most people care a lot about THEMSELVES!!! So his little car model is not a priority to her as she sat on the phone in her mediocre paying mundane job .. and if he calls her (paraphrasing) " "unprofessional " she might not care either .
When I first read his post .. my first reaction was that he was an adult but still retained the innocence that most adults lose . Because one would think that by the time one could afford a Porsche Turbo .. he already knows nothing comes easy.
Lastly --he wants a model car and he bought it . I think the only thing left for him now is to take self inventory and process some of the feelings associated with the disappointment ... and learn from it .. so that he can positively move on and find some gain by having learned from this.
I call that process maturing.
Furthermore, "dianic" more succinctly put into words my point. I spent many years in different aspects of customer svc, and it's sadly a dying art; and I find that absolutely inexcusable. Especially at this tier. The only way people like this get away with it is because other people let them get away with it, and don't speak with their wallets more.
I still do.
Last edited by 1BlinkGone; Dec 3, 2010 at 03:19 AM.
Registered User
Joined: Jan 2008
Posts: 9,108
From: South Florida
Rep Power: 529
yrralis1- you totally took what I said about "fairness" COMPLETELY out of context to what I was saying, and how I was using the word... perhaps some 'maturing' on contextual word use and reading skills might be in order.
Furthermore, "dianic" more succinctly put into words my point. I spent many years in different aspects of customer svc, and it's sadly a dying art; and I find that absolutely inexcusable. Especially at this tier. The only way people like this get away with it is because other people let them get away with it, and don't speak with their wallets more.
I still do.
Furthermore, "dianic" more succinctly put into words my point. I spent many years in different aspects of customer svc, and it's sadly a dying art; and I find that absolutely inexcusable. Especially at this tier. The only way people like this get away with it is because other people let them get away with it, and don't speak with their wallets more.
I still do.
He's not "letting them get away " with what he feels is poor customer service..
because...
1) He documented it in a post which can be read by anyone.
2) He also called them . That's documentation and time .
One might even contend that more time on all sides was spent NOT getting the model car than if they just got it right the first time .
But the deeper question --is it worth it?
Maybe it is to him .
Maybe it is to you too .
If so I would wish both of you the best.
But -
It doesn't mean everyone will agree that it's worth the same extrordinary effort .
It doesn't mean that forum members won't say "let it go" or voice themselves .
It doesn't mean that a reply to your post will be as you expected .
It doesn't mean everyone will opt to "close their wallet" over this .
Last edited by yrralis1; Dec 3, 2010 at 05:16 AM.
Registered User
Joined: Sep 2010
Posts: 78
From: USA
Rep Power: 20
Trralis, you're spot on. Perhaps rather than presuming results from others and feeling disappointed, better to respond by taking action. Our thread creator had the experience of not getting the car. He didn't need to feel wounded. Could have simply complained about the poor service, documented, and moved on to a new dealership.
Although, having been in his shoes, it's very difficult for me to do but easy for me to say
My G-d, i feel like a woman talking like this... I'd better jump in the 911 and lay down some rubber...
Although, having been in his shoes, it's very difficult for me to do but easy for me to say
My G-d, i feel like a woman talking like this... I'd better jump in the 911 and lay down some rubber...
Registered User
Joined: Aug 2008
Posts: 177
From: Baton Rouge
Rep Power: 27
Larry, I need to make a trip to Miami in the spring...we need to go eat some Cuban food!
Thread
Thread Starter
Forum
Replies
Last Post
joseph_number1
Automotive Parts & Accessories For Sale/Wanted
12
Jul 19, 2018 05:45 PM
Chris Green@USP
997 Turbo Vendor Classifieds
1
Jan 28, 2016 02:22 PM
AJUSA.com
997 Vendor Classifieds
4
Oct 8, 2015 05:50 PM
Chris Green@USP
996 Turbo Vendor Classifieds
0
Aug 20, 2015 11:30 AM
