It is not very often that we see positive posts on the sites it pertains to vendors, in fact it is very rare to receive great customer service these day no matter where you go. I visited Vivid today to purchase the Softronic tune. Dan not only took care of me according to the special pricing on the tune but personally took time out of his day to answer all my questions and upload the tune for me. A true class act and a pleasure to deal with. I would not hesitate to do business with him again.