Do not agree. Most people buy cars from a certain dealer because the location is convenient to them, and they don't care at all who work there. When I go shopping for my cars, I never felt that the salesperson can offer me any useful information that I already don't know.

In fact if they hire a few good looking girls from the fashion store to just "stand around" there at the dealer, I assure you that their sales may improve even further.

 

Sometimes it isn't easy being a dentist. Rich people complain about the smallest things, and yes I am stereotyping a bit. I never mistreat or am rude to my patients however because I am providing a service to them and they are putting food on the table for me. Trust me, it is a lot more difficult being a dentist than a car salesman. It isn't hard to greet everyone that walks in the dealership and give them good service. It is actually stupid not to. The most successful salesmen I know treat everyone the same and with the utmost respect.

 

I haven't read all these posts, but since the original poster seemed to get slammed I would offer a general opinion to counter the other general opinions... the customer is not "always right..." sometimes "customers" are actually trying to hide their birth right into the group known as "*******s."

The term "Customer" is actually like "consumer" in some ways to me, though not quite as curious... We're all a "customer" many times every day and we're all a sales person many times a day, and since there's more than one jerk walking around it doesn't follow that being a customer or sales person excludes us any other title.

I don't sell cars, though I am in technical sales. I think about the worst people I meet on the job - only once every few months do you meet a real moron, but when it happens it can be really difficult. Hiding behind the status of "customer" is their ploy to be "allowed" to break societal standards of decency, and it's not a respectable argument. These people usually have other significant personal or social problems they can't deal with... I have been treated badly at a dealership before once or twice and very well many times... certainly a few idiots make it into that profession as well.

However, any specific industry aside, I propose a toast to the *******s who truly do act like irresponsible children with the ploy of being a "customer" to force an audience with some someone having a professional obligation to treat people with respect... get a life. Or fix what's wrong with yours more correctly, and don't walk around looking for opportunities to feel important at someone else's expense. If this guy took 20 test drives and never planned to buy a car, then yes, that's wrong and I feel for the salespeople in that transaction. Business expects a basic respect on both sides of table.

So there's my useless post in response to a post that was also arguably useful, but what the hell, I had to express that yes, some people just need to be smacked

Now back out into the 70 degree sun that has graced lowly Ohio with it's presence today!

 

They're just lucky to be located in the wealthiest sunny county... they think they're god and can do whatever but sometimes you'ld wish for them to go bankrupt over something silly... so the dealership can be continued by someone who deserves the money!

We haven't read anything from the dealership since (after the rude posting by mr-smart-guy-I-work-at-NPB-and-could-care-less-about-f*cking-customers) only proving that the whole dealership is rude. The guy is not going to be fired for something that the managers would do too!

 

Spoken like someone who actually knows something about retail......indeed.

 

Spoken like someone who has never worked retail.....in a way I have to say good for you. You've never had to endure the terrorist customer.

By the way, a "terrorist" customer is he who is worthless as a business prospect but whose ridiculous demands far exceed those of the customers who actually patronize and sustain a business.

 

Spoken like someone who has actually run a business.....the contributions I've seen in this thread clearly show who knows what they're talking about and who has no clue about selling products but loves blanket statements such as "the customer is always right".

 

@ achtung6

you think you're god or what? as if your opinion still has some value now

 

Far from it! By the way, God should be capitalized.

My opinion is just as valuable as yours which means they are both worthless in the grand scheme of things.

Furthermore, I really don't know where you're comment comes from as I've not attacked you or anyone else.

I've merely pointed out what anyone who has ever stood behind a counter and waited on the general public already knows.

 

I bought from from this dealer. I'd give the experience a solid B. They do have this "well Sir you are in Newport Beach" approach to sales. Their asking price (used) was way over market. Although I liked the car (only 3k on it) i did not bother with the ritualistic test drive because of the price. I called them the next day and said if they made it worth my the trip, i'd drive up from San Diego to buy it. They took 15k off, getting it to a market price and I worked them down another 5k, all on the phone. Told them I would be there the next day and wanted the PPI inspection report, ECU readout, build sheet and to have the car up on a lift. Everything check out, I gave the car a good inspection for any visual issues, let the salesman give me a quick test ride and bought it. No regrets. I had one CPO issue with a speaker that took 3 trips to get them to replace it and had them rebalance the tires (the bose system, and balancing are not covered by CPO but they didn't charge for it). Customers that aren't really going to buy anything are not customers, they just waste everyones time.

 

I need to add what's not being said in this thread.
CrazyDavePops:
You have been selling cars for 7 years, you don't mention how long your anonymous friend that burned Jon has been in sales.
The type of service described in his post and yours barely qualifies as sales.
If a person walks into a dealership this is an opportunity. Not everybody comes ready to drop check and walk at that time. Its your job to take that opportunity and turn it into a transaction. Otherwise, your boss would be able to hire a bunch of 21 year old chicks to sit at desks and take orders for Porsches.
Your attitude sucks and its the reason you have to run to a manager for the smallest of decisions after 7 years in your job.

Even better career move to post here the ignorance of your profession, and insult the person that could have been a component of your next paycheck!
Pretty "classy" move.
I look forward to meeting you in your next "sales" position, when you are trying to sell me my shoes at Nordstrom.

 

FWIW -

I helped put myself through college by working at Nordstrom (men's furnishings) and I want to offer two things:
1) I'm not saying the OP was right or wrong but Nordstrom would not tolerate his treatment of the guy looking to test drive.
2) Believe it or not, shoe salesmen (esp. ladies shoes) at Nordstrom can make a very good living.

 

I didn't mean to insult shoe salespeople, just to exploit the implied drop in status from selling beautiful cars to selling shoes.

Apologies to all Nordstrom employees for my quick judgment. Its true, I've had nothing but great service from you.

 

best thing I've read so far on this thread!!!

 

if your assumptions in retail are as accurate as your assupmtion about me, than I feel bad for your bottomline...

and yes...I've worked/owned service/retail once or twice throughout my life and have come across more than my share of difficult customers...and you what I did when everyone else labeled them "terrorist" customers??? I killed them with kindness and took the higher ground. People know, for the most part, when they are being *******s--so if you act the bigger man than you will bring them around to your side and not only secure a sale, but a future relationship based respect rather than fear...