I don't see a vendor feedback forum here so I'm posting this here.

Sam at AutoTalent sold me a 'carbon fiber' diffuser for my 997 at the beginning of May. I specifically asked if it was a CF 'look' product or was it 100% true Carbon Fiber. He stated it was all Carbon Fiber. The piece arrived damaged and it was made of fiberglass. Sam was initially helpful saying they would take the product back, no problem, but after weeks of stalling eventually, he refused to refund my money, even after the diffuser was back in his hands. My advice would be to STAY AWAY from this company and this shady seller.

Originally Posted by H-MAN
I was only trying to warn others from getting into similar trouble. Here is the rest of the story.

Basically he said they are arguing the damage with UPS. Sam said the part was shipped without damage and that UPS damaged it during shipping. I contacted AutoTalent as soon as I opened the box and told them of the damage and it not being what I ordered. I sent photos of everything. UPS never picked up the diffuser from my house. I was going on vacation, so after 4 days of no-pickup I dropped it off at the UPS store with the info on how it was a damage claim. They said they would take care of it. I guess they sent it back to AutoTalent. Now AutoTalent won't refund my money after having the diffuser for weeks because they are arguing with UPS. On my last phone call with Sam he hung up on me after I told him I was going to dispute the charges with my credit card company.

 

that sucks. whats his excuse for not refunding? the story has some detail missing...

 

there are always two sides to every story...H-Man the proper way to handle this is to pm me your information and not start a flaming thread in open forum...I will see to it that your information gets to the admins and will see if we can't get some response for you...thread closed

 

Auto Talent's response:

I would like to add some information - He left us an angry message accusing us that we shipped out a damaged product. I returned his call & left a message stating that we would not ship a damaged product & we would gladly accept a return if the goods were returned in resellable condition which it was not. We shortly called UPS to put in a claim, he was informed that UPS would come by to pick up the 'damaged' goods. He was not available at their attemps. So instead he drops it off to a UPS Store to send it back to us instead of waiting to have a claims adjuster come out. We are not the manufacture or a discount department store so there is a procedure that needs to be followed for shipped goods in order for his claim to be processed. He simply wanted a refund because we have a now damaged product in our possession, if you can't handle a boutique - do your shopping on costco (nothing wrong with costco other than a loose return policy) or some discount store. I stated on the phone "How do I know if you damaged the product yourself? You might have slammed it against the floor" because of his bad attitude. Honestly, after he threatened to call his credit card company, I told him to call his credit card company & hung up on him. His attitude since before he bought the goods was terrible, he was trying to get us to discount the product down to $300 because that is all he felt it was worth.

those following this thread may also want to look here: https://www.6speedonline.com/forums/...respond-2.html