Just picked up by 2011 Cayenne after having the transfer case replaced. The dealership also found a low fuel pressure code and replaced one of the fuel pumps while it was there.
On the drive home things initially didn't seem right with the clutch (manual transmission). At first I thought it just wasn't engaging at the same point I was used to. Over the next few miles I had some rather abrupt engagements, one time where it didn't engage at all, then finally, when getting on the highway an extreme shudder of the whole vehicle during a shift as I was getting up to speed. It was at that point I figured out the clutch pedal wasn't returning after being pressed. At lower speeds it was doing a full return about half the time and hanging up about halfway back the rest of the time. At highway speeds it was stuck to the floor and I had to pull it back out using the side of my foot. I call the dealership and they claim they didn't touch the clutch or any components associated with it, and that the clutch problem can't be related to their work. I'm having a hard time believing they replaced a transfer case and there's "no way" my immediate clutch problems aren't somehow related to the transfer case replacement.

 

So what ended up happening?

 

Sorry for the late reply, Been on the road for hunting season and missed this.

The dealer wound up replacing both the master and slave cylinder for a suspected internal leak. That fixed the issue, but no mention as to whether or not it could've been related to their previous work. I get that there's a possibility it wasn't related to the transfer case replacement, but I've had a few issues with recent service at the this dealer that just make is suspect. They used to be awesome, but over the last few years everything from ownership, the general manager and the service manager have all changed (the service manger a couple times), and it's gone downhill. Poor troubleshooting and a huge overcharge to replace a fuel tank vapor control valve a couple years ago. When I went in for a regular service/oil change a year after that I had the service manager remark to me "I know we don't make much money off you because you do a lot of your own work", only get a phone call a couple hours later to tell me my DME suddenly and completely failed coming off their wash rack (a $200 oil change just turned into a $4K plus DME replacement). I talked to three other dealers and two indy shops, all of whom thought that was pretty suspect. About 40K miles ago the service manager told me I needed new brakes and rotors "but they could probably wait till the next service". Oddly enough I swapped to my summer wheels/tires the next week. The brakes and rotors were fine, but I did have a brake wear sensor that had broken off that they somehow "missed" while supposedly inspecting the brakes (and corrosion on the wires told me it had been broken more than a week). Oddly enough, during the courtesy inspection during the master/slave cylinder replacement just a couple months ago those same brakes and rotors that supposedly needed replacing 40K miles ago passed their inspection (if you're going to lie to the customer, at least keep track of your lies). To top it all off, these last two services had additional work to the tune of about $4K for things they "found", a fuel pump they believed was failing (I hadn't previously noted any of the symptoms they claimed) and a coolant leak that may make me wind up losing cabin heat this winter (that after being fixed they admitted was more like a seep, or maybe just a couple drops and" it may not have ever been an issue", nice to know after spending several hundred dollars to get it fixed). The topper was that while "finding" all these other things to fix, they didn't even notice that it was due for an oil change. Honestly, the only reason the transfer case went to them is because it happened just a couple miles from the dealership, and the indy shop I use was two hours away. The follow up was in hopes maybe those issues were related to their previous work and the indy shop basically had a "could not duplicate" on the problem (it only manifested in very hot temps). To top it all off, their work resulted in a now very loose shifter (M/T), that they, of course, claim wasn't due to their work, and can't do anything about.

 

Damn. Really defining the stealership experience huh. I wonder if they let someone attempt to drive it who didn't know stick - they see SUV and assume auto I guess? Not sure what kind of damage someone who doesn't know how to drive it could do. I always ask to make sure whoever drives mine knows how a m/t works, like when I buy new tires and stuff. I hope that's the end of the issues for yours