Wanted to share an event with you guys/gals that occurred this week. I have a set of HRE C21 wheels which were making some noises that concerned me. I contacted HRE (Vince Borja) and sent the wheels in for inspection. Vince cut me a good deal and I had the wheels completely rebuilt and refinished. They came back looking amazing. After about 100 miles of road use the rears starting making clicking noises again. I put a different set of wheels on my car just to make sure it wasn't my car, the noise stopped with the new wheels. So now I am somewhat irritated because I'm thinking I have to send them back to HRE for the same thing all over again. I call Vince and tell him what is going on. He informs me that he will speak to the engineering department about this and get back to me. So a couple days go by before I receive a return call. When he does call I'm thinking this should be interesting. So his explanation and solution is as follows. HRE has had a couple (literally) cases of the C series wheels making noises with cars with the PCCB/Brembo setup. He advised me that he had spoken to the owner of HRE and they concurred that the situation was unacceptable. He then told me to proceed to their web site and choose a set of Monoblocks in whatever finish I wanted and they would build them and send them to me "NO CHARGE". Frankly I was speechless. I never thought they would go to this length to satisfy me. I have owned three sets of HRE's over the years and the company has always impressed me with their products. My support of HRE obviously has reached a whole new level now.

Bottom line, buy the best and receive the best customer support. You get what you pay for.

Dean

 

That is the way things should get done. In the longrun it pays off for the company since you'll be their greatest advertising and in the shortrun you are very happy. Win-win.

Hopefully other companies will learn how this type of customer service can work wonders for the bottom line in the end. First step is to make a quality product though and this eliminates many manufacturers right off the bat.

Good for you. We will need to see the new wheels to fully believe this.

 

Now that's service!! Way to go HRE.

 

Great work HRE, chime in so I can give you rep points.