Infiniti of Chantilly stole my daughter’s iPhone from my vehicle when it was in for service. Ken Smith, the General Manager, has not even given me the courtesy of a return phone call.

My 12-year old daughter stowed the iPhone behind the driver’s seat as she exited and left for school, since phones aren’t allowed. After school, she went to retrieve the phone, as is her daily routine, but it was gone. Only the dealership accessed the interior of the vehicle, and I am 100% certain the theft occurred at Infiniti of Chantilly. Believe me, my daughter knew where that phone was at all times and was taught to be responsible with it. And she was.

The service issue related to the vehicle not recognizing an iPhone being plugged in. The service manager asked his employees about the phone, and none admitted to the theft (of course). The contractor hired to wash vehicles after service also denied the theft (of course). Infiniti of Chantilly has done nothing further to rectify the situation.

I have purchased 2 vehicles from this dealership, and serviced 3 vehicles there. I am a member of their “500 Club” and I have been a loyal customer. I am disappointed in the dealership, and their lack of honesty or willingness to take any responsibility whatsoever for the theft.

My only recourse seems to be to dissuade all of my peers from dealing with this dealership. As an attorney and small business owner myself, I’m simply amazed any dealership would sacrifice its corporate goodwill and mistreat a loyal customer, rather than offer a measly $350 to replace the stolen iPhone. Sometimes principle matters more than the money.

Is $350 the price for integrity in business these days? At Infiniti of Chantilly, it seems it is.

 

sorry to hear that. Guess i should clean out my car the next time i visit a dealership

 

Disappointing to say the least. My wife takes absolutely everything out, including the floor mats. I used to laugh at her but may need to wise up from here on out. We are all vulnerable.

 

You did not have FIND MY PHONE turned on? My wife's phone was stolen from her purse at a restaurant by a busboy and we nailed him with it using FIND MY PHONE. We made it start beeping and heard it coming from his Explorer in the parking lot.

 

As far as the thief knows, that feature is enabled and the phone will be tracked.

 

+1 on using the find my phone feature. Try to see if you can activate by another iPhone or iTunes, etc.

 

Well if it makes you feel any better Audi of Tysons stole my Accessport from my Suby.