What would you do with these custom wheels?
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From: north carolina
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What would you do with these custom wheels?
I ordered these custom wheels for my 964 Turbo (will leave the company name out for now).
They were supposed to be powder coated and also ceramic coated for an extra 350.00
I paid almost 5000.00
When I brought them to a high end Porsche shop with a state of the art tires machine you can see what happened in the picture.
I sent a photo to the company and literally his reply was this " Really you want to do a touch up. I don't think it will be that noticeable. You certainly don't want to do a complete refinish. A local NAP or Pep Boys often have a huge selection of touch up paint. Wish I could do more.It's a bummer. You'll sort it out"
What would you say/do at this point?
They were supposed to be powder coated and also ceramic coated for an extra 350.00
I paid almost 5000.00
When I brought them to a high end Porsche shop with a state of the art tires machine you can see what happened in the picture.
I sent a photo to the company and literally his reply was this " Really you want to do a touch up. I don't think it will be that noticeable. You certainly don't want to do a complete refinish. A local NAP or Pep Boys often have a huge selection of touch up paint. Wish I could do more.It's a bummer. You'll sort it out"
What would you say/do at this point?
If that happened with our wheels, we'd take them back, no questions asked. That set would be stripped and refinished and shipping fees would be taken care of by HRE so you wouldn't pay a dime.
Of course, we wouldn't ship anything out looking like that to begin with, everything we ship gets photographed so we have evidence when shipping damage occurs (so we can show proof that the wheels were perfect when they left).
You really get to find out the true grit of a company/manufacturer when it comes time to step up and take care of their own customers so hopefully they turn this around and help out. Best of luck.
Of course, we wouldn't ship anything out looking like that to begin with, everything we ship gets photographed so we have evidence when shipping damage occurs (so we can show proof that the wheels were perfect when they left).
You really get to find out the true grit of a company/manufacturer when it comes time to step up and take care of their own customers so hopefully they turn this around and help out. Best of luck.
Thread Starter
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Registered User
Joined: Jun 2010
Posts: 405
From: north carolina
Rep Power: 51
If that happened with our wheels, we'd take them back, no questions asked. That set would be stripped and refinished and shipping fees would be taken care of by HRE so you wouldn't pay a dime.
Of course, we wouldn't ship anything out looking like that to begin with, everything we ship gets photographed so we have evidence when shipping damage occurs (so we can show proof that the wheels were perfect when they left).
You really get to find out the true grit of a company/manufacturer when it comes time to step up and take care of their own customers so hopefully they turn this around and help out. Best of luck.
Of course, we wouldn't ship anything out looking like that to begin with, everything we ship gets photographed so we have evidence when shipping damage occurs (so we can show proof that the wheels were perfect when they left).
You really get to find out the true grit of a company/manufacturer when it comes time to step up and take care of their own customers so hopefully they turn this around and help out. Best of luck.
unfortunately that doesn't seem like the case here.
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