Has anyone else has a less than optimum experience at iAUTOHAUS or actually been conned by iAUTOHAUS in Tempe, Arizona?


I filed a civil action and in response I got a Police action from them!


Their Service Manager Gary took my words and twisted them. Their shop has a reputation.


First, their mechanics appear competent to work on Porsche's and that's good.


Second, their business practices are to make false claims and sell unnecessary parts & repairs.


Now, rather than face the facts, they are dealing in falsehoods to hide their practices.


It appears iAUTOHAUS has been padding repair bills for some time and I have done all I am able to stop their horrid practices.


I really do not appreciate the attention of Law Enforcement but the officer was quite civil. Still, to attack and malign a person upon the hot bed of Second Amendment rights is a VERY LOW BLOW in my opinion.

 

That's too bad they are using a similar name to the parts place autohausAz.com as I've always had a great experience and pricing with AutohausAz.

 

I just composed a rather full synopsis and was correcting errors when I lost the page. Perhaps there were too many scripts running. It was all lost and I am frustrated.

 

I think I remember this from a while back. It involved a gun and some ammo that was left in the Cayenne. They used that as a diversion from how they swindled you correct? Your going to have to get rather crafty to get them. Hidden cameras and perseverence work wonders. Set em' up bro.

 

Actually, there was no weapon present but a huge amount of ammo I have been trying to sell. A lot of 12 gauge, .308 and 5.7x28mm specialty ammunition.


Indeed, iAUTOHAUS tried to use that with the Better Business Bureau and iAUTOHAUS filed a false police report complaint with the Tempe police FOUR WEEKS AFTER THE REPAIRS they were so worried.


The officer told me he did not think a crime had been committed but I corrected him that indeed a crime had been committed that iAUTOHAUS lied and defrauded me of about $900.


The BBB handled my complaint in a manner in favor of iAUTOHAUS but when I met all their deadlines (less than a week during Thanksgiving to appeal) the BBB scheduled a formal hearing. Then iAUTOHAUS withdrew from the hearing and I am confident I would have prevailed and been awarded a partial refund between $500 and $900 as I requested.


Avoid iAUTOHAUS.


I thank all those who helped me here, especially the techs. NO ONE HAS EVER NEEDED TO REPLACE "FAILED" FUEL LINES IN A PORSCHE CAYENNE!


I suppose I could go to Small Claims Court but at my advanced age (Yes, iAUTOHAUS took advantage of me and it was during the Phoenix summer heat so it involved health.) one values their peace of mind and time more than anything else.


Since iAUTOHAUS told the Tempe police officer that I was no longer welcome on their premises, my concern is how to get warranty service should the parts and/or repairs fail. If that occurs I am going back with a police escort.


I have advised my local dealership (Porsche North Scottsdale is fantastic!) and Porsche Club of America (PCA) of this royal rip off by iAUTOHAUS.


Dr. Kent

 

PS I am still trying to sell that ammo. If you are in Phoenix and want something, let me know. I am merely trying to lighten my load and am seeking fair value.

 

To all 6Speed Members,

My name is Ben Ferland, I am a technician at iAutohaus in Tempe AZ. I am also the technician who did the diagnosis and repair work on the TS's vehicle. I am a factory trained Porsche technician with 11 years of experience. I would like an opportunity to clear the air on this issue.

Quite simply, the car arrived at our shop with a failed fuel pump. As my experience and training has taught me, when a fuel pump fails, it can often times leave FOD (foreign object debris) in the fuel system. It is for this reason, the mileage of the vehicle (167,281 at time of repairs) and knowing the customer regularly tows a maximum capacity load (travel trailer) it was highly recommended to the customer that the following components be replaced.

1. Main fuel pump (failed component) Number 1 in PET diagram
2. Secondary fuel pump (used on start up and high load situations) Number 2 in PET diagram
3. Fuel tank top on left side (has integral non serviceable fuel filter, see pictures) Number 9 in PET diagram, also pictured after being cut out of plastic housing
4. Fuel tank top on right side, has integral fuel pressure regulator. Number 11 in PET diagram
5. Fuel tank seals for items 3 and 4 Number 8 in PET diagram
6. Fuel tank vent hose (required part for updated fuel pump design, see pictures) See annotation for part number 955.620.931.01

Also, it is my suspicion that this particular Cayenne Turbo has had performance software installed. It felt much stronger than most Turbo models. This all compounded my decision to recommend all of the aforementioned parts to be replaced. The last thing I wanted was either a secondary failure once the vehicle was back on the road and towing, a fuel leak from 10 year old plastic exposed to extreme Arizona heat or worse yet a lean condition under heavy load where the secondary fuel pump could have not supplied the correct fuel pressure thus causing extreme cylinder temperatures that could be catastrophic to the engine. This was all explained to the customer and he agreed to the repair.

The following images are directly from PET, our records of the customer transaction, and a fuel filter we cut out of a brand new part to satisfy the customers curiosity, however he was not interested in hearing an explanation.

At no time were any fuel lines recommended, sold, or replaced separately. The terminology "fuel line" was used to describe what is included with a new fuel pump assembly.


Attachment 542678

Attachment 542679

Attachment 542680

 

A little pricey on the Fuel pumps, my Porsche dealer sells them for $100 a piece less but I would have replaced all of those same pieces had I done the work.

 

Sounds legit. Care to elaborate on the police and ammo?

 

Ben--


Please remove my personal information from public posting.


That is extremely poor taste and I don't appreciate the risk you have exposed me to identity fraud.


Folks--


iAUTOHAUS had an opportunity to present their case before the Better Business Bureau but refused to participate.


Secondly, their Service Representative Andrew made the expert claim that ALL CAYENNE FUEL LINES FAIL and eventually require replacing. Does that sound truthful to you?


I have called their offices and their secretary Joann is very rude. I do not appreciate being yelled at.


Visit iAUTOHAUS at your own risk.


Thank you,


Dr. Kent

 

Nothing of personal importance is shown, I blacked out everything relevant to your privacy. It's only fair that I am allowed to explain our shops business practice and restore any lost integrity.

As to the fuel lines in question, as previously stated and pictured on your invoice, no fuel lines were replaced.

 

Those are not the vehicles actual fuel lines that run to the fuel rails. Those come with the pumps and you can see in your invoice that you where not charged for fuel lines unless I'm missing something. I actually look for a thorough shop like this that is looking out for someone with a tune. Thanks for posting the invoice as I am looking at this same job here in the near future.

 

Thank you so much for explaining that to me. I missed it entirely until you mentioned it clearly that the fuel lines were NOT replaced.


This demonstrates to me that iAUTOHAUS is even WORSE THAN I REALIZED!


Your Service Representative lied to me about the work that was done and since those parts are under my back seat entry I am not able to readily check to see if iAUTOHAUS actually replaced any parts.


Andrew lied when selling me the job and he lied when I picked up my car claiming that you had indeed replaced my car's fuel lines!


I will say one thing positive about iAUTOHAUS, your shop got my car fixed that same day.

 

As far as your insinuating that I misrepresented my car and it's status, while I do not describe and reveal my personal property in public (which you have so dastardly done!), I always fully inform my service personnel fully about my vehicle because EVOMS warned me that others less knowledgeable have harmed the work they have done in their ignorance, that is a poor attempt to blame the customer on your part.


As your post reports so many details of my private life, those reading this forum will realize you lack credibility.


Moreover, you know my car very well because you worked on it at your previous place of employment!


As I recall there were some problems there when you were required to leave.

 

Finally, if iAUTOHAUS is so pristine clean, so lily white, then why not allow the BBB to have their hearing and present your case. Then you could have prevailed (maybe) and I would not have needed to take this matter to the 6 speed on line forum. Why not?