Trading my 991
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Looks like I offended someone. I got some negative feedback (reputation). Didn't mean to come across disrespectful or take away from the topic. Please accept my apology.
tstires, I fully understand your predicament. It's unfortunate. If you can find the time, I'm sure Porsche NA would like to know of your experience. Congrats on the new Masarati!!
tstires, I fully understand your predicament. It's unfortunate. If you can find the time, I'm sure Porsche NA would like to know of your experience. Congrats on the new Masarati!!
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something definitely doesn't seem right here, i am a gm of a car dealership and we live off warranty work, when a recall happens it is great for business. So why would a dealership turn down a job that would pay in the thousands?? There has to be more to the story
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msizzle66 --the dealer's explanation was that Porsche underestimates warranty repair times for reimbursement and with only one Porsche certified mechanic they couldn't afford to tie up their shop when they had paying customers. Their mechanic also told the service writer he felt uncomfortable performing the repair. My guess is they make more money doing $400 oil changes than extensive warranty recall procedures. 
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msizzle66 --the dealer's explanation was that Porsche underestimates warranty repair times for reimbursement and with only one Porsche certified mechanic they couldn't afford to tie up their shop when they had paying customers. Their mechanic also told the service writer he felt uncomfortable performing the repair. My guess is they make more money doing $400 oil changes than extensive warranty recall procedures.
ChuckJ
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Was dealing with Wyoming Valley Motors. A series of issues inlcuding the dealer overheating the engine/exhaust sufficient enough to warp heat shields while replacing a file water pump. Same dealer than refuses to perform WC25 recall update claiming they cannot tie up their shop performing such an extensive recall and turn away paid work. I was looking for Porsche's assistance in intervening with another dealer about trasnportation as I am over 2 hours away from next dealer and also having the car evaluated after the overheat condition. Porsche customer care took messages but no further response ever received and regional rep refused to call me back. After spending the money I have over the years I would never invest another penny with a company that treats customers this way whether I like their products or not.
Last edited by tachyon; Aug 25, 2012 at 04:21 PM.
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$300 for an oil change??? Let my independent shop do it last week and was not even half of that. Had to drop by at the dealership to reset the 'change oil' service message though (for free).
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Can't believe they are treating you like that. Any follow-ups or are you moving on without a fight? May not be worth your time if you are already sold on other vehicle (as it seems).
Last edited by Enilder; Aug 25, 2012 at 08:20 PM.
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ChuckJ
