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Porsche reviewing warranty claim?? This is ridiculous

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Old Apr 30, 2015 | 03:26 PM
  #31  
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center exhaust swaps are fast n' easy, 45 minutes once the wheels are up off the ground. dealership that installed that should do that for you as a courtesy if they originally installed it and did not make you aware of the fact when they sold it to you.
 
Old Apr 30, 2015 | 04:22 PM
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^^ This!

I assume you have the stock exhaust. You can do it yourself, but like the doc said dealer who installed it really should do it for you gratis. Sounds like they are going to cover you once you go back to stock, but still don't know how the exhaust can affect the piston. I know it is infuriating, and makes no sense, but hang in there.
 
Old Apr 30, 2015 | 09:14 PM
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You never tell Porsche you took your car to the track. Just tell them you are having this issue. Why volunteer information.

I had an issue like this a few weeks ago, dealer blamed it on driving pattern I disclosed. Went to another dealer, told them nothing, problem fixed under warranty/

In your case if claim already went to Porsche then its on the record - going to different dealer won't help. In my case the first dealer never submitted claim.
 
Old Apr 30, 2015 | 09:33 PM
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Sounds like this car is going to be fixed under warranty.
The exhaust thing is just for their piece of mind, so they are runnimg diagnostics and trouble shooting a known entity. They don't want their techs to have to deal with an unknown variable, like an aftermarket exhaust.
 
Old May 1, 2015 | 04:40 AM
  #35  
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I agree. Thats what I would do as well in your situation. Pop the stock exhaust on, get the issue fixed under warranty, and pop the after exhaust back.
And tell Porsche only what they need to know in future.
 
Old May 1, 2015 | 09:15 AM
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Originally Posted by jmorgan911
Update:

Dealer won't work on the car unless I REMOVE MY EXHAUST AND RE-INSTALL MY OEM EXHAUST.

I called 1-800-PORSCHE and spoke to customer service. She opened a claim and should get back to me within a few days. No one could explain how my exhaust could affect cylinder 3. My headers and cats are stock, never touched.

I'm sincerely disappointed how this is playing out. I sure hope Porsche does the right thing.
Typical. See post #16. This is the risk from modding your car. I am not being judgmental of you. You made your decision and it's your car. But, people need to understand the risks. Also, remember, as you have found out, PCNA warrants your car, not your dealer.
 
Old May 7, 2015 | 08:07 AM
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Originally Posted by GS997S
Typical. See post #16. This is the risk from modding your car. I am not being judgmental of you. You made your decision and it's your car. But, people need to understand the risks. Also, remember, as you have found out, PCNA warrants your car, not your dealer.
Another update:

Now I'm being told that the reason they want me to return the exhaust to stock is so that they don't have to be responsible for any damage to my aftermarket exhaust. Not because they think it has anything to do with my cylinder misfire, but because they don't want to be held responsible if it gets damaged.
 
Old May 7, 2015 | 11:08 AM
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I could live with that. So I am assuming they are trying to find and fix the issue under warranty? Glad things seem to be working out.
 
Old May 7, 2015 | 11:54 AM
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You live in the NJ - CT region yes? Find another Porsche dealer. I have a Tubi exhaust on my car and if a dealer told me I had to remove it to get it serviced I would laugh at them and go on down the street. BTW, my selling dealer never has said that - or are worried about the costly HRE wheels on mine.
 
Old May 8, 2015 | 06:08 AM
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Originally Posted by jmorgan911
Another update:

Now I'm being told that the reason they want me to return the exhaust to stock is so that they don't have to be responsible for any damage to my aftermarket exhaust. Not because they think it has anything to do with my cylinder misfire, but because they don't want to be held responsible if it gets damaged.
If that is the case and you rather not remove it, then write up a release form stating you wont hold them liable for any dammage to the exhaust, while they work on the car.
 
Old May 8, 2015 | 06:50 AM
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Originally Posted by jmorgan911
Another update:

Now I'm being told that the reason they want me to return the exhaust to stock is so that they don't have to be responsible for any damage to my aftermarket exhaust. Not because they think it has anything to do with my cylinder misfire, but because they don't want to be held responsible if it gets damaged.
This is laughable....

They don't want to be held responsible for damage? Sounds like they don't trust their own technicians to me! I have never had any dealer (porsche, bmw, mercedes, audi included) refuse to service a modified car because they don't want to be responsible for damage -- I've had dealers claim the aftermarket stuff might be root cause, but they've never told me to remove the parts, especially when in an unrelated system on the car. That's like saying my aftermarket wheels and tires need to be swapped back to stock so that the issue I'm having with my heating not working can be addressed without the service tech being responsible for damaging the wheels! Come on, really?

As drcollie says, laugh them off and go down the road!
 
Old May 8, 2015 | 09:08 AM
  #42  
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So who's really behind this madness? The dealership or the anuses in Atlanta?
 
Old May 8, 2015 | 06:09 PM
  #43  
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Originally Posted by jmorgan911
Another update:

Now I'm being told that the reason they want me to return the exhaust to stock is so that they don't have to be responsible for any damage to my aftermarket exhaust. Not because they think it has anything to do with my cylinder misfire, but because they don't want to be held responsible if it gets damaged.
Oh man.

Completely ridiculous. So if they were to damage your stock exhaust, they aren't responsible? I have an idea, how about they just fix what's broken and don't damage anything and they won't have a problem. It's not like you have Faberge eggs installed on your exhaust. It's freaking metal.
 
Old May 9, 2015 | 10:08 AM
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It would seem reasonable to me, seeing that the dealer sold the exhaust to you and installed it, that they should be amenable to removing it, fixing the injector, then reinstalling it, at no charge to you -- especially if you bought the car there.
 
Old May 11, 2015 | 01:08 PM
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Re-thinking my 4th Porsche purchase and going to brand X in 3....2....
 


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