Nothing like that was discussed or offered. I did learn some valuable lessons from this. Thanks to all who provided suggestions, I certainly appreciate it.

 

Was just on their site yesterday looking at exhaust for my car. This makes me very apprehensive.

 

Had something like this (thread) been around before I ordered mine, I would have the same feelings as you do.

 

Jnx, can you confirm one way or the other please? We would like to know if you have received the product or not...and if you did, are you satisfied? It is unfair to leave this thread running with no resolution...rhanks

 

Certainly Chuck. I did receive my tips after a lengthy delay and they look nice. I did however have a bit of an issue with fitment of one of the tips. I contacted Josh (at AWE) and he as promptly asked me to send pic's to show him what I meant. I didn't want to go through that hassle. I just did what I needed to do in order to make them fit. I'm fairly certain I will not go through this again.

 

I found AWE to be really un-responsive to phone calls and emails of recent. I would be cautious.

 

This is good feedback...perhaps it will wake them up

 

Gentlemen,

Please allow me to provide some insight and feedback.

First, I can understand how a delay in response can be caution-provoking. I can assure you, going into our 26th year, we're here for the long haul, and ready to support in any way we can.

As far as getting a hold of us, we have a few good ways. PM me, email me (jdavis@AWE-Tuning.com -- which has been in my signature and can be found in many places on this forum) or even, gasp... call me (888-565-2257)! Internally, we have two dedicated Performance Specialists in addition to me and we also have what we call a Performance Coordinator (keeping us all in line). All here to provide you with the answers you need. The contact us form is a great way to reach out because it asks some basic car info, too, to expedite things. You're right, though, it did appear that there was a moment of darkness there, and I assure you we're here!

Also, FWIW, I realized that there was an old account on here from a previous member of our team -- it wasn't merged. That's fixed now.

We're a team of 45 folks working hard every day to ensure you have the best possible experience. I'd love to give some of you a tour if you're ever in the Philadelphia area to see what we're all about day in and day out. We're ready!

I don't have a PM or an email from you... anywhere. Please check your inbox as a PM is en route to you.

 

Josh,

Throwing out stats is great but its the performance that counts. You have more then a few members on here that never even get a response back from AWE even for new sales inquiries.

Delays happen, and is understandable as long as it's communicated to the customer. Once the customer has to start tracking down a vender, there are serious issues there even with a team of 45 members and 26 years in the business can't explain. You have been here long enough to know quite a few sponsors gone by the waste side when the customer service started to falter. Usually signs of bigger things to come IMO.

Most of the people on here are part of a business or run a successful business. That affords them the luxury of owning such a brand as Porsche. Before laying out the probable causes on a public forum, I would try to make fix what's going wrong internally.

Just food for thought.

 

I've known AWE from my BMW days. I've never had a problem with any of them. especially Josh. Seems like A bang wagon attack....

 

Thanks for chiming in, Fkim.

Certainly, it's all about delivery. I'm here to deliver, and so is the team--that's what the "stats" are about--we're here for you all and it's not "just me." We take every inquiry as important, we know you have options. If it's something personal you'd like to chat about, I'm here for a call, email, visit. Just hit me!

Whoa. Hey, Worm! I see you finally made a transition! Nice to see the decision you made. Hopefully the wife approves of this one, and wait until we release our suite for the .2s! You both are going to like it a lot!

 

I would like to add that Josh always promptly responded to me and was very professional. My complaint was the length of time it took from ordering until actually receiving product, was way too long.