Document everything. And shoot them an email with all the threads that were created.

 

I filled out a NHTSA report this morning!!
I had a similar issue with my 06 cayenne turbo (hence the SN) years ago. Plastic coolant pipes cracked, which took out the alternator and subsequently creates a transmission seal to start to leak. All in all cost over $5k to fix/update. Finally received a check from PCA less then a year ago for about $900