Shipping damage happen. We offer replacement or repair and try to get the solution for him as quickly as I can. But since he file charge back with cc and took full payment away and stop contact us directly for 3 weeks. We have no choice to deal with cc instead.

So now he has full payment back to his cc since 19th Nov and a pair of damage seats on hand. He still ask us to ship him a pair of new replacement seats for free? Is that what a vendor should do?

 

I'm pretty sure this thread is proof of that.

 

Bottom line is the customer is almost always right. Even if you offer to repair damage, If I bought new, and you don't pack well. it is on you. I want new stuff-you take it up with your manufacturer or employees who sent it out in shoddy packaging.

I don't know all the facts but obviously the customer was not satisfied and I will look elsewhere for carbon parts.

I messed up my front lip on a rally this past weekend and thought about a lip in CF. Who would you guys suggest I look at. I am in NY and these are wear items for me. Looking for good quality at a fair price. Must fit perfectly as I can only install if everythiung lines up perfectly. Not a fabricator at all. I may just go factory again in the spring.

 

while trying to remain neutral in this matter some members have been reporting these threads since we typically don't permit them...let me say that Bob (mostly) and myself have been in contact with Ray and this member over the last several weeks trying for a fair resolution to this matter...during that period of time Ray would not compromise on his business policies and the member would not compromise because he wanted new seats not repaired ones....since Bob and I thought a member had been needlessly harmed (he originally paid for new seats and should receive new seats) we told the member he could post this thread about his experience...I have since been scolded by IB and told that I should not take sides no matter who I think is right and should leave these matters to IB...so I will...but, I do think that when we believe a member or sponsor has been taken advantage of or wronged in some way we have an obligation to do what we can to support them...if we don't, who will

 

Great post ,Let me assure you we all are thanking you for that.
6speed is about sharing the knowledge and our experiences with other members.

 

They say there are 3 sides to every story - yours, mine, truth, when you factor in a chargeback the vendors hands are quite tied. Not taking sides personally, just adding food for thought. Best if the forums stay nutrual though IMO.

 

Just a little update on the case, we have already sent out a prepaid shipping label to Bryant, and once he cancel the charge back case against us, then the return process will begin.

 

Where was this 2 months ago?? This could have all been avoided!!!

 

I'm sure it would have worked out at the end. I doubt Ray would want Neg feedback. We are the pickiest bunch. Have ordered from Ray before, no issues. Responsive at best.

 

I agree, if the charge back didn't happen, this could have all been avoided. Once the charge back case is opened against us, our hands are tied.

 

Bravo for standing up for principles.

Exactly. When you're anticipating a new set of seats and then open the package only to find damaged ones, you want things to be resolved quickly. The vendor should have insurance for damages caused by the shipper, provided the customer with a prepaid return shipping label and sent him a new set of seats immediately. Done. No drama. No mess. No spoiled reputation--priceless.

 

Every story has 3 sides. Let's stop looping around what he said and what she said kind of story. We should concentrate on how to solve this problem.

 

What's left to resolve? If it's getting your damaged seats back, I don't think that will be too tough, particularly if you send him a prepaid shipping label.

 

I will be doing something similar if I dont receive satisfaction within a week. I will not provide details unless it goes south 100% but it isnt looking good. Ray has promised to straighten it out and i will give him that opportunity. Mine involves more as it may cause me to loose much more money than the product itself. I hope Ray comes through, I hate to see things unresolved that lead to significant distruptions in business.

 

information has been provided to the membership...anyone else who would like to comment on a positive or negative experience with Ray can do so in the soon to appear seller/buyer feedback section....there is nothing positive coming out of this thread any longer so I'm closing it for now