This is just a warning to all 6speed members thinking of purchasing from Ray or Rottec. VERY POOR CUSTOMER SERVICE! I purchased a set of seats 10/06 on 10/20 I received 2 poorly packaged, Very poor quality damaged seats missing hardware. I snap a few pics and contact Ray at Rottec. 3 days later I receive a email requesting pics. I gladly send pics of damaged seats, and the insides of this little flimsy box where the seats were poorly packed. Wait another 5 days for Ray to respond. Rays response was "I can send you new seat covers and you can get them repaired or I will pick them up and repair them" I think to myself..Wait a minute, didn't I just purchase new seats, not "repaired" seat? So I email Ray back, explain that I did in fact order NEW seats, not REPAIRED new seats and that's what I would like. He argued with me back and forth over the course of nearly 2 months now and this still isn't resolved!

Then Ray in his almighty wisdom contacted the moderators for help resolving this issue. Shortly there after I recieve a call from Bob, one of the moderators asking if he could help. I explain the situation and he agrees with me. If I paid for "new" seats I should receive "new" seats... Not "repaired" new seats. He contacts Ray and tells him exactly that. He gives Ray 3 days to respond and he doesn't. I ask Bob if it was ok if I share my experience with the crew on 6speed in a effort to help others from getting burned from this guy and he agrees.

SO JUST A WARNING GUYS, ROTTEC DOES NOT STAND BEHIND ANYTHING THEY SELL NOR ARE THESE QUALITY PARTS! I AM NOT EVEN SURE I WOULD WANT TO BE IN THESE SEAT IN THE EVENT OF A ACCIDENT! I HIGHLY DOUBT THESE SEATS HAVE BEEN CRASH TESTED IN ANY WAY. THESE ARE CLEARLY VERY POOR QUALITY CHINA PARTS! KEEP THIS IN MIND AS YOUR GUYS ARE RACING AROUND THE TRACK.

Sadly 2 months later I had to file a claim with my credit card company for a charge back!

All I asked for was a replacement set of seats or my money back.... Neither of which he was will to do! Keep this in mind guys.

 

Thanx for the heads up!

 

Anytime....I don't want other car enthusiasts to get burned be Rottec!

 

There goes my Xmas present, thanks for the heads up, you saved me some money there...

 

I hope I saved many members money!

 

Saved you a ball ache aswell

 

Sorry to hear your troubles. You are absolutely in the right and deserve to have your money refunded in full, including shipping back the seats. You've also been more than patient in trying to resolve this issue through the proper channels. I also had a similar distasteful experience dealing with Ray when I wanted to return a set of LED taillights. It finally got resolved but I said to myself that's the last time I will ever deal with him. I hope your credit card company will stand behind you. GL.

 

Big mistake for RoTec not to resolve the problem. These forums are for US!! Information is much appreciated! If anyone else has any experiences with this company, please respond too.

 

Thanks for the FYI. This type of transparency is a value to everyone here. My regrets on the hassle. I hope Rotec chimes in soon.

Matt

 

Im suprised Ray didn't resolve the problem for you. I purchased a carbon fiber front lip for my 996tt from him and it came packaged fine but with a horrible haze over the carbon. I spoke to him and sent over a few pics and within a week or two I had a new one. Im not sure what happened this time around but I am gonna start looking else where for my carbon products...

 

I guess you were lucky..

 

Hi Bryant, I believe you miss some info. with this whole story. We first received notice for damage seats by 18^th Oct. We have about 20 emails exchanged and I offer you replace or repair options. While we’re dealing with resolve options, you already file credit card charge back by 4^th Nov. By the mean time, you agreed to mail you brand new covers and trim and we pay for professional shop for install. Once I request for written quotations from the shop, you just refuse to deal with us and insist to go thought Credit Card Company. The last email I’ve received from you is 19^th Dec and you said you have your money back and the seats will be boxed up sitting on your step.

I’ve email Bob and Chuck regarding this and I reply Bob’s emails all the time. We have followed your instruction along and try to come up with solutions. But you refuse either replace or brand new covers options. Now you have both seats and money on your side and stop contact us for last 3 weeks. What we can only submit all necessary doc. To deal with credit card charge back. You’re still asking for refund or we sent you new pair of seats?

 

Rottec Ray is quickly getting a bad reputation, not only on this forum but others too...i have used him for exterior bits on car but will not anymore!! Sorry for aggravation...thanks Bob for letting it be posted

 

I seem to recall other issues with LED tails and Rottec was making it difficult and would not expidite shipping to make a customer happy after sending out faulty products.

I have not had a personal experience with them....... but the customer is always right, at least in my office.

 

We always sent out warranty replacement for any defected LED at timly manner. Please forward me the links that we make it difficult for the process.