Bottom line...money (or lack of it) speaks to BHP. In Southern California, we are fortunate to have many choices for good Porsche dealerships. Boycott BHP and drive an extra 15-20 miles to another dealer who treats customers and non-customers with respect.

I would rather pay an additional 5k for a car than support BHP.

 

I also have to say, Jason and Trevor (Thanks to Tyson's tip) have also treated me really well, and the car was properly fixed.

Oh, and Jason does return my call promptly as well. He is really on the ball, and I will not hesitate to give him top ratings on everything.

Auto Gallery on the other hand that some here have had good experiences with, treated me like ****e when I went in there needing a lug nut for my old Turbo.

 

Unreal, what are you like 15 y/o. ? The little dwarf has the audacity to make a TURBO owner wait a few minutes. Did you ever think he had some other c*cksuker just like you that was breathing down his neck. Or maybe someone on the staff had a family emergency or a sick child at school that needed to be picked up and thus left then service dept shorthanded. No I am sure you did not as the world has to stop and get down on its collective knees to service you oh mighty one.

You further ingratiate youself to the class by defaming the individual due to his short stature. I am betting you are the one that got the short end of the gene stick when it comes to compassion and common sense.


It funny to hear from the other end. I have a friend that is a SM for Porsche. Just FYI the employees of the dlrs have as much disdain for you as you do them. Pompus a$$holes like this guy are more and more becoming the norm and not the exception. People like the dwarf are just trying to get by, come to a job they at one point enjoyed doing until so many a holes w/ a little bit of $$ (usually inherited, rarely earned as people that earn their $$ act much more mature) started making them feel like some kind of sub species.

Its just a stupid car, thats all, not even an attractive one at that.
We lost 3 more Marines today in Anbar Provence. I am sure you could a sh*t about those poor kids because you have a oil hose to worry about.

 

Despite agreeing at some point with you on the personal side of the story, yet its Porsche and the Dealer responsability to offer a sensible and efficient service to all the customers for the entire line up. Yet they don't, for many reasons it would be too large to explain here. Finally the "dwarf" (Im 5"4 myself ok) is the one on the front line of well defficient Porsche service, thus getting all the crap from ***** and regular customers. The Service Advisor (yet another wrong used term because he is anything but an advisor, he earns comission and they don't like warranty service and so much more on this position to explain but again too long to explain here) is the one representing the brand, the one responsible to work out the problems arising with the cars yet if his working in a defficient enviroment he won't be able to perfom and budge towards regular and idiot customers. Personal affairs have nothing to do with the job well done, imagine if that would be acceptable no one would work. In the end its Porsche and the Dealer responsability to offer the service at a good time and manner.

 

Like it matters what you think about anyone

 

By far, hands down, Beverly Hills Porsche is the worst company I have ever been to in my entire life, both service and sales.
They are obnixous, unhelpful and generally act like snakes in the grass at every opportunity.
I will never buy a car from them or have service done by them again..

I could tell you of a couple instances I have had with them that would make any normal consumer sick but instead I will just share one with you that should highlight the incompetence of this company.

-- So my 993 C2S had been sitting for a while and had not seen the street as I was very busy with work. My registration was coming up for a renewal and I had to go in for a California Smog Test. --
-- I get in the car and the battery is dead. So I pick up a new battery and roll to the test station for smog. Evidently the new car battery upset the electronic flags on the car and the car was not passing smog. Not because it wasn't running perfect, it was, rather, the car needed some "electronic cycling to reset the cpu on the OBDII."
-- So Beverly Hills tells me they need to have a technician drive my car around for about 4-5 hours with some laptop computer while they check to see if the flags are setting. Then they would need to go directly to a testing station and "hope" the car would pass smog. They would not guarantee that it would work the first time and they might have to do it 2-3 times. (Did I mention they wanted to charge me, I think it was $800 per time, to have one of their mechanincs driving around in my car putting hundreds of miles on and with no guarantee of it passing the second, third or fourth time for that matter..)

---- So I told BHP to go screw themselves. My bull**** detector was on high alert!

-- I go to TRE Motorsports (a local independent shop) and told them about my problem. Jeremy (a great guy who works there) tells me to call a Referee Station because they can smog check my car without having to read the OBDII which was recently reset because of the new battery.

So I call the California SMOG Referee Station and had my car tested for smog. The car passed immediately with flying colors. Got my registration and everything is A-OK...

The cost for the referee station visit = $36 USD
The estimate from Beverly Hills Porsche = Starting at $800 USD with no definitive cap and hundreds if not thousands of miles on the car to "re-set" the flags.

Now lets chalk this experience up to one of two things.
1) Beverly Hills Porsche knew I could take my car to a referee station and opted not to tell me so they could bill me for the countless hours of driving my car that was not neccessary.... OR
2) Beverly Hills Porsche did not know that anybody with an OBDII cpu in their car could have a problem like this fixed, cheaply and hassle free.

So lets give them the benefit of the doubt and say it was number 2. That means they are incompetent and uninformed. I know of many other 993 owners that have had this exact same problem and any mechanic, service writer, manager, could have taken two minutes to find this stuff out without trying to rip off their customers.

Now taking this incident by itself, maybe yes, this could have been the one time that NO ONE actually knew better. I am even willing to give them that benefit of the doubt. But when you add that onto all the other distasteful experiences I have had with them, they just don't add up as a business I want to work with.

B

 

Over my years in business and dealing with life's many problems, I have learned to stick to the facts of a situation and leave the editorial comments out (either to their face or behind their back). I do not do this perfectly, but I am working on it. It never does any good to stray from a problem and toss in a cut down, do to height, weight, race, etc. It is always the thing one remembers, not the original problem. Anyone can be repectful when it's easy, or when someone is doing something for them, it's how you handle things that aren't going well that counts.

 

Like I said the term "advisor" is wrongly used, he is anything but an advisor. He earns comission on every work, the more hours charged for the least work the more $$$ the "advisor" makes... you were the excellent chance to pay for his children schooling needs and 4 weeks of food "Advisors" despice warranty work too as the only make a fraction of the $$$ unless they can get "free" stuff out of it, say some O2 sensors which they can resell somewhere else or charge a CD6 on your warranty without you noticing it...

in the particular case of this 993 imagine charging $800 for doing nothing... its all profit and surely a good chunk goes to the damn "advisor" on contrary of warranty work...

also you may work the other end and make the "advisor" your friend, buy him lunch or maybe even give him a previous amplifier ans speakers for his car... get introduced with the mechanic working in your vehicle and buy him lunch too... things will start to be different... you may even get those O2 sensors free when needed...

its how you work things what will bring the end result but advisors are crooks on the get go...

 

I think Beverly Hills BMW takes the cake for the sleaziest and most condescending dealership on the planet. I always give them the finger when I drive by them.

 

HAHAHAHAHA

that is great!

 

great info to know..thanks

 

settle down with the personal insults guys No need to go over the top...

 

Service advisors are a bunch of morons, they told me 3k to replace the clutch in my c4s, an indy did it for 1k total.
Never heard anything good about the bhp dump.

 

All I will say is that is a very ignorant comment. I will go no further.

 

Hey, I'm only talking from personal experience, maybe you've had a good ride from the service rep, I haven't.
Since when is having an opinion ignorant? Only when it conflicts with yours?