Lets say he takes the new motor and they offer 70K in trade .
Lets say he buys a 100K car at or near cost . Low 80's .
That's 10 -15K range .
Obviously most dealerships are not discounting 2010 cars this much but the one who sold him that car should have done this just to keep him a customer .
Maybe another dealership would step up and come close enough .
The further he travells from his area the harder it wil be . He has no way to transport the car and the dealership who sells him the car will want to keep him in their service as well as retain a repeat customer .

He's in New Jersey . There's a lot of dealerships in that area and all it takes is one to do the right thing .

 

Someone with more money and power probably decided to cut in the queue and took his allotment. It's not about bad service there, probably just power politics.

 

C`mon, it`s Jersey, no one gives rats *** there to 'keep a repeat customer'. Same as here in most MA places. There are plenty of new blood around to buy anything. Different mentality.

 

I agree..it will only come into question in 30 years as its rolling down Barrett-Jackson collector car lane and some yutz with a flashlight sees the numbers don't match. Other than that..enjoy

 

They can benefit from this too.
1) The make $$$ on the warranty repairs .
2) They minimize profit but still will make something .
3) They move TWO units instead of one . It's the years end to 2009 which has has not been a great sales year .

This can be a win/win for both of them .

 

There is a cost to Porsche that has not (it's been a long thread and I may have missed it) been mentioned. The dealer may not be motivated to step up but is it the marginal cost between a new engine and a replacement car to PCNA greater than the cost of having this discussion online in a forum of Porsche 997 enthusiasts -- and potential buyers?

Inverted, wouldn't the confidence that a generous resolution of this dispute go far in encouraging potential buyers and future traders-in that Porsche may be expensive but that they stand behind their product?

I'm a lawyer and a bit of a business person and I can sympathize with Porsche's appropriate fear of setting a bad precedent. On the other hand, wearing my customer cap, I can attest to the importance of having the feeling that I am being treated well -- especially when it comes to a non-necessary luxury purchase.

Imagine the effect on the well-heeled and enthusiastic (if critical) readership of this forum if the original post had stated the same facts and then reported that Porsche or the dealer had gone the extra mile to make things right, perhaps by offering or accepting the compromises that have been discussed. With this thought in mind, I suggest that Dave bring this online discussion to the attention of the people at Porsche with whom he is dealing and remind them that an equitable resolution is in their interest as much as it is in his.

 

From the info provided by the OP, hasn't the NJ Lemon Law been met with number of repairs for the same issue?

From my understanding most Lemon Law attorneys will base their case on failure to comply with standards under the Magnusson Moss act.

I must be missing something because I would have thought this would be a done deal under the NJ Lemon Law or under an attorney's intervention with MMA.

 

+1

This could also work against him since this has now turned into a public, online circus for them. Just a thought.

I think that he needs to push harder or get an attorney and not settle. An attorney would likely only take this case if they can win so talking with the right people is in order.

 

Thanks, everyone, for all of the comments and suggestions. I am going to sign off for a while, and let the legal system take its course. I promise to report back upon resolution.

Have a great holiday!

 

Please do, since this could be helpful for any future lemonable issues for forum members. Knowing what works and doesn't is just the information that a consumer needs when proceeding with issues such as this.

Good luck to you and may you have a new 997 in your drive within 2 months.

 

If I were you, I would be looking around for other dealers who would be willing to give you around 75k for your trade in, and then you could buy an 09C2S for 80k from them, so 5k total. I know a few dealers in CT who are offering 20k off of msrp on 09 911's...

 

Good luck and please keep us updated.

 

It goes without saying but as long as you raised this valid topic ... since he did not name the dealership it simply creates non exposure (as opposed to negative exposure) . If they had come through for him (or if another dealership in his region steps up to see that he's satisfied) .. then they get positive exposure , he gets a new car and has closure , they make a few bucks , everyone wins .. even Porsche they sell another unit . As for his current car .. they will eventually fix it but he won't have to deal with the stress and time delay . It could be resold with a favorable discount in good operating condition . Even the sales staff and technicians won't have this pressure to get this car fixed ASAP .

It just makes no sense that they would not work this out quickly, smoothly, efficiently, and professionally -- and put this owner in a car that he is thrilled with at a cost that they all can agree is respectable.

 

Finally a post I can relate to.
As much as I have drooled over P-cars, I may never buy one because of all the problems with engines the past several years.....but more importantly how the corp has handled these problems.
Nothing is perfect, every machine can malfunction. When it happens the corp should stand behind it's product. That's it and only it for me.

 

Went through something very similar with Audi. I tried working with Sales, but quickly came to the conclusion that; 1) its out their hands 2) they could care less after they have made their commission. Sure these might be blanket statements, but you rarely hear good stories when a new car has developed problems and a resolution is worked out quickly.

To pay that much money for a car only to have reliability problems in a few months is ridiculous. I would be furious i was i was in your shoes. Use the law and pursue whatever means necessary to get what YOU want. If a new engine is not something that satisfies you than keep pushing.

Best of luck.