thumbs down for Suncoast parts dept
Registered User
Joined: Nov 2009
Posts: 589
From: New Jersey
Rep Power: 52
I have always found Ryan (Ric et al) very very helpful. As a retailer myself, I appreciate that there are two sides to every story, and I recognize that there are plenty of "customers" who are willing to take advantage of me at every turn. We have a name for them internally, and it's not "customers."
.......I can guarantee you'll have less of them to worry about!
Tom
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Joined: Aug 2008
Posts: 1,282
From: Pacific Northwest
Rep Power: 70
I don't get why people even consider this a "grey area". Customer service is customer service, regardless of the customer's intent to purchase. Especially in this case, where the information being asked is easily acquired. Just answer the question! It will make the potential customer happy which potentially leads to sales. I think this is taught in business 101: making customers unhappy is a VERY BAD THING for business!!!
There's a reason why a lot big businesses in retail consider CUSTOMER SERVICE number 1.
There's a reason why a lot big businesses in retail consider CUSTOMER SERVICE number 1.
Not always true. If you are in a business and a significant percentage of your calls are to dig up info and you're not getting any sales as a result you might want to stop with the info service.
Sometimes there is great benefit in avoiding a high-maintenance customer.
Registered User
Joined: Nov 2011
Posts: 687
From: Oklahoma City
Rep Power: 63
Man, you read an awful lot into my one-sentence statement. First, of course not, it's impossible to "see" everyone's intent, if I understand you correctly. Secondly, whether or not the O.P.s "intent" was read correctly by the folks at Suncoast is irrelevant. The OP stated that he disclosed his intent out of the gate. Was he looking for charity--who the heck knows?
But to my first point, there are two sides to every story. Always. We just have one side here, and my VAST experience suggests that even that version is incomplete.
But to my first point, there are two sides to every story. Always. We just have one side here, and my VAST experience suggests that even that version is incomplete.
Registered User
Joined: Nov 2011
Posts: 687
From: Oklahoma City
Rep Power: 63
By the way, there's nothing more gratifying than to give something for nothing to somebody who's not expecting it. It's the people who telegraph their intent to get something for nothing that make your job a little more challenging.
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Joined: Feb 2012
Posts: 2,541
From: upstate, NY
Rep Power: 238
Man, you read an awful lot into my one-sentence statement. First, of course not, it's impossible to "see" everyone's intent, if I understand you correctly. Secondly, whether or not the O.P.s "intent" was read correctly by the folks at Suncoast is irrelevant. The OP stated that he disclosed his intent out of the gate. Was he looking for charity--who the heck knows?
But to my first point, there are two sides to every story. Always. We just have one side here, and my VAST experience suggests that even that version is incomplete.
But to my first point, there are two sides to every story. Always. We just have one side here, and my VAST experience suggests that even that version is incomplete.
Registered User
Joined: Nov 2009
Posts: 589
From: New Jersey
Rep Power: 52
I get your drift, but well, in a way you are wrong. You can assume a posture with customers, the appearance of which is that customers are always right, while at the same time protecting yourself and your business against the a-holes who are out to get something for nothing. Believe me, I've done it successfully for a very long time.
By the way, there's nothing more gratifying than to give something for nothing to somebody who's not expecting it. It's the people who telegraph their intent to get something for nothing that make your job a little more challenging.
By the way, there's nothing more gratifying than to give something for nothing to somebody who's not expecting it. It's the people who telegraph their intent to get something for nothing that make your job a little more challenging.
I agree wholeheartedly with your latter point!
Thanks.
Tom
Registered User
Joined: Oct 2008
Posts: 228
From: Novi,MI
Rep Power: 29
I have purchased many parts from the Suncoast and those guys are great.
To my surprise, last time I called them to order manual trans fluid they were not sure what my 06 needed and told me to look it up in the manual ??? No such info.
Sunset was able to help me.
Again, Suncoast is very professional, have reasonable prices, I will give them business again anytime.
To my surprise, last time I called them to order manual trans fluid they were not sure what my 06 needed and told me to look it up in the manual ??? No such info.
Sunset was able to help me.
Again, Suncoast is very professional, have reasonable prices, I will give them business again anytime.
Last edited by Vladm; Nov 17, 2012 at 12:49 AM.
