Brand Problems per 100 vehicles
Lexus 139
Porsche 149
Lincoln 151
Buick 163
Cadillac 175
Infiniti 178
Toyota 194
Mercury 195
Honda 201
Acura 203
BMW 225
Ford 231
Chevrolet 232
Chrysler 235
INDUSTRY AVERAGE … 237
Saturn 240
Oldsmobile 242
GMC 245
Pontiac 245
Mazda 252
Hyundai 260
Subaru 260
Volvo 266
Jaguar 268
Dodge 273
Nissan 275
Mitsubishi 278
Mercedes-Benz 283
Saab 286
Jeep 289
Suzuki 292
Audi 312
Daewoo 318
Isuzu 331
Volkswagen 335
Mini 383
Land Rover 395
Kia 397

Source: J.D. Power and Associates

According to this Porsche is ranked 2nd. But I have owned honda and bmws and they have been just as reliable in the initial couple of years. Can someone explain this better? I don't seem to understand how mini did so bad and Audi did below avg. and people still seem to be happy with the cars. Some folks i even talked to never had any issues. So I am a little confused.

What are they talking about here???

thanks

 

Garbage in, garbage out.... JD Power is based on voluntary survey data within narrow windows of time. For the purpose of statistical analysis, there is no common baseline to compare results. i.e. Customers with complaints will be more likely to complete a survey than customers who have no complaints.

Additionally, the survey data does not account for response probability; meaning if a guy buys a $180,000 Mercedes SL65 and a screw falls out, he is more likely to return the vehicle for service with a loaner vehicle from his dealer. A guy buying a $15k Chevy pickup is more likely reinstall the screw. Premium brands tend to encourage owners to return their vehicle shortly after delivery to correct potential defects. A practice that makes the domestics shudder.

Finally, some of the data is implicit based on brand experience. Consumer Reports is the worst at this - they are a fraud. They report on cars they have never seen or studied.

In short, JD Power can make for good marketing if you are on top, but generally worthless to the consumer.

$0.02

 

most of those number are junk anyways.