187 my porsche dealer
I am the sales manager of Pacific Porsche, the dealer mentioned in this thread. As with all stories this one has two sides and there needs to be some clarification here as most of our side of this matter was omitted by 911f1 in his original post.
The car in question was inspected by our Porsche Certified tech and easily passed the 111 point CPO inspection on 6-3-2011 needing only minor cosmetics and routine CPO required services. This 911 was purchased new at Pacific Porsche and had all services performed by us as well making us extremely well acquainted with this particular C2S.
On 6-9-2011 this car was sold to the second owner (not 911f1) who had no issues with the balance of the wheels or experienced any vibration at speed. At some later date and after having driven an unknown amount of mileage this second owner purchased an alternate set of wheels and the original wheels were placed in storage.
Approximately 21 months after we last had any contact this car I received a call from the second owner indicating that he had sold the car to a third party (911f1) and that this third owner was now experiencing a vibration at speed that was traced to a structural issue with a front wheel. According to their "specialist" who inspected the car the wheel enter was bent beyond repair. In spite of the fact that nearly two years, thousands of miles and at least two wheel exchanges had gone by we invited the gentlemen to bring the car in for an inspection. Our Porsche-Factory trained and certified technician inspected the car on the hoist, removed both front wheels, checked them on our balancer for both road force and balance irregularities. The wheels were found to be within tolerance. He then road tested the car to 70 MPH and found no vibration issues. Based on these findings he could not make a recommendation for a wheel replacement.
At this time I declined to replace the wheel but offered to have the managing partner review the matter. 911F1 and our GM spoke by phone and he (our GM) echoed my view of the situation.
Immediately upon hearing that we were inclined not to replace the wheel based on the facts including the findings of our original CPO inspection, the results of our follow up inspection, the multiple wheel exchanges and the nearly two years and thousands of miles covered 911f1 indicated that he would then resort to social media to tarnish our reputation in retribution for not seeing the situation his way.
Family-Owned Pacific Porsche is Los Angles County's only Premier Porsche Dealer operating in the same location since 2002. We are proud of our reputation and the relationship we enjoy with our many loyal clients. 911f1's assertion that the dealership "did him wrong" is patently false. We in fact went out of our way to investigate his claim in spite of the fact that he purchased the vehicle via private party (something he failed to mention in his original post) and the fact that he was offered assistance with a replacement wheel at our cost. Considering the extra effort and clear communication given, this online derogatory campaign is unfortunate and dishonest.
Carl Tofflemire
Pacific Porsche"
You need to stop badmouthing your dealership it's just a wheel.
oh and i decided to let it go. at the end of the day, were all human, and for sure i believe in karma. so anybody here prefer m6 over sls? couldnt believe they are same price! i was going to get a 3 series, but since i have good karma now.... maybe it will turn it into one of the two cars i mentioned.
yes, it didnt happen recently, and i admit, had i never went to trade the car in, i would have never known or suspect anything. but what is recent is the discovery of the accident report. kinda like your husband cheats on you on your honeymoon and you find out 3 years later even though during the three years hes been wonderful. you cant fault that girl for being angry over something that happened long time ago.
props for the pretty decent analogy!
your mistake was not pushing when the dealership told you they were going to keep the car for a week to do the pre-delivery detail. That alone is suspicious. Anyway, this thread had lived out its usefulness, in my opinion.
Your dealer frustration has been proven to be unjust did you not read this comment from porschecarl "Ladies and Gentlemen,
I am the sales manager of Pacific Porsche, the dealer mentioned in this thread. As with all stories this one has two sides and there needs to be some clarification here as most of our side of this matter was omitted by 911f1 in his original post.
The car in question was inspected by our Porsche Certified tech and easily passed the 111 point CPO inspection on 6-3-2011 needing only minor cosmetics and routine CPO required services. This 911 was purchased new at Pacific Porsche and had all services performed by us as well making us extremely well acquainted with this particular C2S.
On 6-9-2011 this car was sold to the second owner (not 911f1) who had no issues with the balance of the wheels or experienced any vibration at speed. At some later date and after having driven an unknown amount of mileage this second owner purchased an alternate set of wheels and the original wheels were placed in storage.
Approximately 21 months after we last had any contact this car I received a call from the second owner indicating that he had sold the car to a third party (911f1) and that this third owner was now experiencing a vibration at speed that was traced to a structural issue with a front wheel. According to their "specialist" who inspected the car the wheel enter was bent beyond repair. In spite of the fact that nearly two years, thousands of miles and at least two wheel exchanges had gone by we invited the gentlemen to bring the car in for an inspection. Our Porsche-Factory trained and certified technician inspected the car on the hoist, removed both front wheels, checked them on our balancer for both road force and balance irregularities. The wheels were found to be within tolerance. He then road tested the car to 70 MPH and found no vibration issues. Based on these findings he could not make a recommendation for a wheel replacement.
At this time I declined to replace the wheel but offered to have the managing partner review the matter. 911F1 and our GM spoke by phone and he (our GM) echoed my view of the situation.
Immediately upon hearing that we were inclined not to replace the wheel based on the facts including the findings of our original CPO inspection, the results of our follow up inspection, the multiple wheel exchanges and the nearly two years and thousands of miles covered 911f1 indicated that he would then resort to social media to tarnish our reputation in retribution for not seeing the situation his way.
Family-Owned Pacific Porsche is Los Angles County's only Premier Porsche Dealer operating in the same location since 2002. We are proud of our reputation and the relationship we enjoy with our many loyal clients. 911f1's assertion that the dealership "did him wrong" is patently false. We in fact went out of our way to investigate his claim in spite of the fact that he purchased the vehicle via private party (something he failed to mention in his original post) and the fact that he was offered assistance with a replacement wheel at our cost. Considering the extra effort and clear communication given, this online derogatory campaign is unfortunate and dishonest.
Carl Tofflemire
Pacific Porsche"
You need to stop badmouthing your dealership it's just a wheel.
I am the sales manager of Pacific Porsche, the dealer mentioned in this thread. As with all stories this one has two sides and there needs to be some clarification here as most of our side of this matter was omitted by 911f1 in his original post.
The car in question was inspected by our Porsche Certified tech and easily passed the 111 point CPO inspection on 6-3-2011 needing only minor cosmetics and routine CPO required services. This 911 was purchased new at Pacific Porsche and had all services performed by us as well making us extremely well acquainted with this particular C2S.
On 6-9-2011 this car was sold to the second owner (not 911f1) who had no issues with the balance of the wheels or experienced any vibration at speed. At some later date and after having driven an unknown amount of mileage this second owner purchased an alternate set of wheels and the original wheels were placed in storage.
Approximately 21 months after we last had any contact this car I received a call from the second owner indicating that he had sold the car to a third party (911f1) and that this third owner was now experiencing a vibration at speed that was traced to a structural issue with a front wheel. According to their "specialist" who inspected the car the wheel enter was bent beyond repair. In spite of the fact that nearly two years, thousands of miles and at least two wheel exchanges had gone by we invited the gentlemen to bring the car in for an inspection. Our Porsche-Factory trained and certified technician inspected the car on the hoist, removed both front wheels, checked them on our balancer for both road force and balance irregularities. The wheels were found to be within tolerance. He then road tested the car to 70 MPH and found no vibration issues. Based on these findings he could not make a recommendation for a wheel replacement.
At this time I declined to replace the wheel but offered to have the managing partner review the matter. 911F1 and our GM spoke by phone and he (our GM) echoed my view of the situation.
Immediately upon hearing that we were inclined not to replace the wheel based on the facts including the findings of our original CPO inspection, the results of our follow up inspection, the multiple wheel exchanges and the nearly two years and thousands of miles covered 911f1 indicated that he would then resort to social media to tarnish our reputation in retribution for not seeing the situation his way.
Family-Owned Pacific Porsche is Los Angles County's only Premier Porsche Dealer operating in the same location since 2002. We are proud of our reputation and the relationship we enjoy with our many loyal clients. 911f1's assertion that the dealership "did him wrong" is patently false. We in fact went out of our way to investigate his claim in spite of the fact that he purchased the vehicle via private party (something he failed to mention in his original post) and the fact that he was offered assistance with a replacement wheel at our cost. Considering the extra effort and clear communication given, this online derogatory campaign is unfortunate and dishonest.
Carl Tofflemire
Pacific Porsche"
You need to stop badmouthing your dealership it's just a wheel.
OK - always two sides...but why don't you tell us who you purchased the car from - did Pacific Porsche sell you the car or did you purchase from a private party. Seems like that was a pretty important fact you excluded.
First of all I work and have worked for every penny I get. Unlike you who seems to think that you should get free wheels handed to you for no reason. You specifically joined this forum to tarnish the name of a dealership, and are not adding to the community so get off. Call wheelenhancement and get a good price on some new wheels as previously recommended to you, or just use your other set that you claim to have and stop complaining.
Also tell us how long it's been since the car was initially CPOd

YOU DIDN'T BUY YOUR CAR FROM THE DEALER OR EVEN GET THE CAR SERVICED THERE....JUST BECAUSE THE PREVIOUS OWNER BOUGHT IT THERE DOESN'T MAKE THEM RESPONSIBLE FOR A BENT WHEEL 2 OR 3 YEARS + THOUSANDS OF MILES LATER
Last edited by Tarek307; Apr 27, 2013 at 01:00 AM.





