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@B4uget2old
That really sucks. Sorry to read this is how it has played out. Did you send these photos to AM Corporate?
The owner of your local franchise is indifferent to the marque or its customers. That dealership totaled a friend's DB9 recently and could care less.
Anyone who's passionate about AM or Lotus has left. Sales staff has is a revolving door and they are yet to have a full-fledged dealership for either franchise. The cars are stored in off putting conditions as you've documented. Both the cars in service and for sale sit exposed all year round and it shows.
I was hot for an Emira but knowing what I would have to deal with made me think twice. Aston corporate is aware of what's going on and I think they'd revel in someone else taking the franchise. The old ownership and staff cared, were passionate about the marques and supporting them.
I haven't sent pictures yet, but i will. This dealership should be shut down.
@B4uget2old
That really sucks. Sorry to read this is how it has played out. Did you send these photos to AM Corporate?
I'd echo this, get AM Corporate involved as soon as you're able. The customer service number is on their site.
I'm dealing with a headache of a scenario with an AM certified body shop and just looped AM Corporate in. No guarantee of action yet, but they were very understanding of the situation and reviewing the case. The guy I spoke to is a legitimate enthusiast and seems to care. Your scenario seems even more clear cut if Aston Martin already approved the replacement of the struts as a warranty item and AM of Boston just isn't playing along.
Really unfortunate about the damage to the rear bumper. I get it, it's only original once, but there are people who are good with paint who can fix that. I also completely get that anything paint related is a nightmare to deal with though, nobody is as particular as the person who owns the car.
I've yet to deal with my new local AM dealer but hoping that they end up being a decent resource. I don't know how it is in other places but I feel like the American car industry is just awful. Nobody cares to do a good job anymore but wants to charge an arm and a leg. Truly good resources are few and far between.
Should I just put in an insurance claim stating the car is unrepairable, damaged, and borderline stolen.
Couldn't recall if you said you purchased your car new or used, but if new, you might be eligible for a buy back. Every state has different requirements and, as far as I know, no state has a lemon law for second/subsequent purchases.
You have to wait until it is actually stolen though for the last part...haha
Couldn't recall if you said you purchased your car new or used, but if new, you might be eligible for a buy back. Every state has different requirements and, as far as I know, no state has a lemon law for second/subsequent purchases.
You have to wait until it is actually stolen though for the last part...haha
If Mass has a strong lemon law, you should consider it.
I'm on a number of forums, one of which is a C8 group. Numerous C8 owners have used lemon laws throughout the country to remove themselves from deplorable conditions regarding broken cars that either take too long too repair or parts that are not available or both. You should look into it.
The foundation of this issue may go back to the selling dealer. I have bought two Vantages -CPO over the last five years. In both cases ,and from two different dealers, both cars were not 100% correct. While the cars were ultimately repaired under the timeless warranty, it meant weeks without the car. AM has some very fundamental flaws in dealership certification. I think they are so afraid of losing a dealership, they look the other way when dealers have misbehaved.
...I think they are so afraid of losing a dealership, they look the other way when dealers have misbehaved.
When our local franchise was sold to the current owner, the big local players in the auto dealerships game were never offered a shot at purchasing it. Not sure why.
I posted some of my service experience at Aston Martin Boston on another thread but it deserves it own. My 21 DBX has been at the dealer for almost 3 months. It has been determined that one of the front struts has been leaking since I purchased it CPO 2 years back. It was brought in shortly after purchase but dealer never properly diagnosed it at the time. The dealer now will not honor to do the full repair even though Aston Martin will cover to replace both struts. The dealer deemed that I am responsible to pay for a $3k suspension module that operates the struts. The service person has made countless(over 20 times at least) promises of when there would news or when the vehicle would be complete. The latest promise was that the repairs would be completed by last Thursday. The dealer is located about an hour drive from me. Today I decided to go take a look for myself on its whereabouts/condition at the dealer. To anyone considering servicing their Aston Martin at Aston Martin Boston PLEASE DO NOT UNDER ANY CIRCUMSTANCES! The service location is in the parking lot of a rundown Advance Auto Parts location surrounded by dozens of other busy small businesses. All vehicles are all out there in the open. Nothing separating them from all traffic and people. No walls, fences, gates, etc. Literally millions of dollars of brand new Aston Martins out in the wide open public parking lot. I spotted my DBX immediately from the main road. My DBX is parked next to a broken 30 year old jeep, looking as if it was stolen, stripped of parts, abandoned, and on top of it crashed on the rear bumper. I left the vehicle there is pristine condition. I just had it completely detailed and ceramic coated. Now it just sits there in ruins. The vehicle doesn't look anywhere near complete. All underbody panels, wheel wells, and other parts are off the vehicle. I'm furious that it has been damaged and they never notified me. Even with a perfect bumper repaint the paint will never have factory new finish. There is serious diminished value now. I'm lost for words on how i feel about this whole situation. I feel betrayed, taken advantage of, and abused. This isn't the way a service department should work in any brand. And this is Aston Martin. See pictures of dealership, DBX before and after.
Before taking to dealer. 3 months later sitting abandoned at dealer. This in the advance auto parts parking lot. Everything out in the open. Rear bumper damaged. Not notified of damages. Look at all the Aston Martins in the Advance auto parts parking lot.
You.killed me with the parking lot.
Me in 7 years I spent 24k at Aston Martin car gallery. They lost the brand now. I asked some prices for repair for 3 weeks. They never asked my vin in 7 years this time the new manager asked my vin twice and could never replied. I was on my ***. That's what AML must built cars easy to maintain so private lift owners can get the best of it and not depend on such peeps....0 loyalty too hard to control dealerships behaviours so they should control the car so we feel more free and could service it in 1 hour
When it comes to poor service at Aston Martin dealerships it like the saying "a fish rots from the head down". It starts with ownership and trickles down.
When I go to local AMOC gatherings, fellow members would rather get a root canal than bring their car to the local dealership.
