Wheel refurbishers ruined my alloy wheels!
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Joined: Dec 2019
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From: Harlow
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One telling thing about the shop who screwed up your wheels is if they fired the guy who put you and your family in a position of risk to take some shortcuts. I cannot imagine any decent business owner willing to allow any employee to jeopardize their own business and putting the public at risk.
If he’s still there, I would not remotely consider giving them a 2nd chance.
If he was terminated immediately, then there may a possibility that there is some level of integrity and I’d be willing to give them a chance if they agreed to create full transparency in the process and some sort of a guarantee on the workmanship based on an independent assessment.
If he’s still there, I would not remotely consider giving them a 2nd chance.
If he was terminated immediately, then there may a possibility that there is some level of integrity and I’d be willing to give them a chance if they agreed to create full transparency in the process and some sort of a guarantee on the workmanship based on an independent assessment.
There are many options that the business may choose to pursue, but the processes are very different.
C
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Joined: Jun 2017
Posts: 526
From: nj
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Completely agree with what your saying here Sam I will admit I don't know if this 'technician' still works for the company or not as I haven't yet asked but the way they did respond in our few early phonecalls wasn't with shock at what the technician had done nor were they apologetic so at stage I would be assuming this is normal practise for them as a business but I guess I could be wrong until I have the facts.
As I side note when I picked my car up there was 2 other customers picking up cars and complaining.
One with a new ish Range Rover which had deep gouges in the freshly diamond cut finish and and an Aston Martin which had runs in the lacquer like my Bentley alloys.
I honestly have no idea how they get their good reviews especially given they charged us all the full sum of money up front before they would book the job in. I suppose this should have been the red flag
As I side note when I picked my car up there was 2 other customers picking up cars and complaining.
One with a new ish Range Rover which had deep gouges in the freshly diamond cut finish and and an Aston Martin which had runs in the lacquer like my Bentley alloys.
I honestly have no idea how they get their good reviews especially given they charged us all the full sum of money up front before they would book the job in. I suppose this should have been the red flag
Yeah. Businesses can't fire people in the UK with quite the same 'ease' as can be done in the US. We have very different legal protections for employees here.
There are many options that the business may choose to pursue, but the processes are very different.
There are many options that the business may choose to pursue, but the processes are very different.
For some reason, I hadn't made the connection that small/family owned proprietorships would be under the same legislation.
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Joined: Dec 2019
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From: Harlow
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C
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Another update,
The refurbishers asked: 'How many studs on each wheel do you feel have been effected?'
So I decided to have a proper evaluation, findings below.
Alloy 1:
2 x snapped bolts, heads glued into place
1 x complete bolt glued into place, no thread left in hole and a perforation to the inside of the barrel where I think the bolt remains have been drilled out but the bit has gone all the way through.
Alloy 2:
2 x snapped bolts, heads glued into place
1 x non genuine BBS bolt of unknown manufacture or quality
Alloy 3:
All bolts intact (visual inspection only)
Alloy 4:
Half a bolt snapped and glued into place
Additional information to note:
I identified a number of loose bolts on each alloy.
I have removed a single bolt to find that although thread lock is present it has been applied on a section of thread that passes through the face of the alloy which isn't threaded so under the forces of driving it wouldn't be doing much to resist loosening of the bolt I don't think.
I communicated the above to them as well as asking if the technician who did all this is still employed.
The refurbishers asked: 'How many studs on each wheel do you feel have been effected?'
So I decided to have a proper evaluation, findings below.
Alloy 1:
2 x snapped bolts, heads glued into place
1 x complete bolt glued into place, no thread left in hole and a perforation to the inside of the barrel where I think the bolt remains have been drilled out but the bit has gone all the way through.
Alloy 2:
2 x snapped bolts, heads glued into place
1 x non genuine BBS bolt of unknown manufacture or quality
Alloy 3:
All bolts intact (visual inspection only)
Alloy 4:
Half a bolt snapped and glued into place
Additional information to note:
I identified a number of loose bolts on each alloy.
I have removed a single bolt to find that although thread lock is present it has been applied on a section of thread that passes through the face of the alloy which isn't threaded so under the forces of driving it wouldn't be doing much to resist loosening of the bolt I don't think.
I communicated the above to them as well as asking if the technician who did all this is still employed.
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Joined: Mar 2021
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Final update, hopefully*
Hopefully this is my final update on this whole debacle.
I fully inspected the wheels and forwarded my findings to the refurbishers. They have now agreed that the work was not up to standard and they failed to follow their own procedures.
They have made me a settlement offer which I feel is fair.
Thank you to everyone for your help and guidance.
I fully inspected the wheels and forwarded my findings to the refurbishers. They have now agreed that the work was not up to standard and they failed to follow their own procedures.
They have made me a settlement offer which I feel is fair.
Thank you to everyone for your help and guidance.
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RobbieX50
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Dec 27, 2006 02:19 AM
