I am in the metro detroit are and when i was in the market for a cayenne turbo i stopped by one of dealerships in my area called FRED LAVERY porsche....i spent 1/2 hour of time with the SERVICE MANAGER there BERT and drove the car...i told him i was also considering an e55 but that if i was interested in the cayenne i would possibly call him back..i also asked him his BEST price whice he told me about 5k back of msrp...
Later that week i called a porsche dealer about 45 mins away from me in lansing....they couldnt be happier to work with me and they also own a bmw dealership....being that i had an 03 m5 to trade in i told him about it and he offered me 62K for it sight unseen. The "local" bmw dealers here offered me 58K for it. Lansing also stated they would sell me a cayenne turbo for 3500 over flat invoice...
suffice to say that i went thru with the deal in lansing.
A week later my best friends brother, after drving mine, wanted a cayenne turbo he spent hours and i mean hours talking to my people in lansing and another "local" porsche dealer but ended up getting his cayenne turbo at the before mentioned FRED LAVERY porsche dealership... I went with him to pick up his car and to check out the crystal silver, mine is basalt black, wished him well and went home......2 hours later RIGHT b4 the dealership closes i get a call from this BERT POOLE at FRED LAVERY saying.."i hear your cayenne riding" i told him yes i decided to buy the truck and im sorry that i didnt go through him however the entire deal and the way it went down i went with another dealer...he asked me who that was i told him and his exact statement to me was "well thanks for the opportunity" however i think u should have your car serviced in lansing because your not welcome here not to mention Kern there TOP porsche mechanic will be too busy to ever work on my car.. He went on futher to say something along the line of my lack of loyalty and mumbled some cut downs and hung the phone up on me.....
Now this is a sales manager NOT a salesman. I got so furious i called back but he had left for the day. Just wondering some impressions from fellow 6speeders. I think its my choice where to buy my car and where i am more comfortable. I really want to get a hold of the owner and tell him what happened not to mention i also own a 996 turbo and last time i checked oil changes, warranty work, 15k, 30k service calls are amongst the highest in the industry on porsches and HE would make money on the service of my cars....I would also like to confront this BERT POOLE as well....
Thougths? suggestions?
thanks

ALSO...is there a number to porshce usa where someone there would care to hear my story as well...? or do they not really care about stuff like this???

 

Dont bother calling porsche usa its a waste of time.... The only thing i recommend you doing is talking to the owner or manager of the place.

 

RacerX,

If you can get in touch with the owner, I would definitely let him know about your experience. No prudent owner would hold onto a manager such as you've described. Hopefully, that manager was not hired as a result of nepotism.

I don't necessarily agree with jamy85... Last time I had an unfriendly service at my local dealer, I told the survey company that is hired by Porsche all about it. The next time I visited, the person in question was no longer working as the Porsche service rep.. and the level of service improved drastically. I'm sure my complaint itself did not warrant the change, but I would like to think that mine along with others mounted to something worthwhile for that dealer to make the necessary changes.

I then got a call from a focus group arranged by Porshce to participate in group discussion. I think the pay was $300 or $500 for a 3 hr. open discussion.

Anyway, my point is that Porsche and the owner of the dealer cares about their customers, especially those that are repeat buyers such as yourself. You just got to find the right people to voice your objective opinions to.....

Anyway, sorry to hear about your horrible experience and good luck with this problem...