Hi Everyone,

I apologize for my delayed response, but the exhaust finally made it to Singapore just after i left for the states, so i was unable to personally check the condition of the goods, or whether the parts ordered were correct.

Nevertheless i would like to remind the forum that i had attempted to cancel the order with Campionishop via emails and phone calls (MULTIPLE), but Campionishop still had the exhaust be picked up by Fedex, AFTER a cancellation email and a few voice mails were made about canceling the order. I didn't pursue the matter as i felt this whole fiasco had dragged on for long enough, and i did not have the time to go through a dispute which could take months.

August 29,2012
was when the exhaust arrived in Singapore's Port, it was scheduled for an August 30, 2012 delivery, as per Fedex tracking info.
Unfortunately the exhaust did NOT come with the necessary paper work which was needed for Customs (ie: taxes etc). Fedex notified me that the merchant needed to provide this information. At that point in time, I did not know in detail what this information entailed, but i sent an email to Campionishop about the issue with Fedex and customs, but my mail was never responded to.

September 5, 2012
I contacted FEDEX Singapore myself about the delay to see if i could personally resolve the issue. Fortunately for me, it basically only required an official invoice from the merchant, which i had when i made payment for it on July 25, 2012.

September 6, 2012
The exhaust finally arrives at my house in Singapore.

I understand that there are always two sides to a story, and as mentioned in my first post, the pre sales service by Campionishop was very prompt and professional. They responded to all my enquires, and were quick in processing the payment. Unfortunately that is as far as it gets with my "Pros". For the sake of full disclosure, and fairness, Campionishop was also apparently undergoing a move somewhere in the middle of this entire transaction. It is only understandable that a lapse in customer service could be expected, but in my opinion, it should have never been as severe as this. Communication is key with any transaction, and i had paid almost USD2,000 for this system, only to be at a lost as to where it is, or when it is coming, and question if i was a victim of fraud.

Overall, my main two complaints with the shop would be:
1. The lack of communication. (Read the earlier posts to see how bad it was).
2. A large company as Campionishop with many years of experience, messing up the calculation or quote for the shipping costs to Singapore (I do not believe that i need to relate with the shop for this matter, as i had asked them to calculate the costs before i placed my order, so the miscalculations were on their end).
3. Failure to resolve a minor issue promptly.
4. Poor customer service. (I had cancelled the order because they were not following up with me, and i was getting no where with tracking my exhaust and its status, yet for the first time in this whole ordeal, my email was responded with a tracking number, only after i informed them that i would like to cancel the order).

I am just glad that my exhaust is sitting in my garage awaiting my return for install.

Thanks to those who provided me with great advice on how to deal with this issue, and i hope no member on this forum would ever have to experience such an ordeal as this.
Cheers.

 

I dont see a responsability from Campioni Shop for the customs delay in Singapore, although one week doesnt seems that bad. Every country has its own regulations and procedures and most of them very different from the ones in the US, shipping big costly merchandise overseas is in most cases a pain in **** for both shipper and recipient.
There was definetely a lack of communication here, they admitted their error calculating the shipping costs but managed to honor your order without charging you an extra and you finally did recieve it, so they are OK in my book.
Ive had a lot of problems when shipping orders to Brazil from the US (ie Ebay, Amazon, etc), most vendors refuse to ship or charge ridiculous amounts of money and they would never take the loss if they had an error calculating the shippment, happened to me many times, the vendors just canceled my order and gave me a full refund without even asking.

 

With regard to the payment issues addressed here, the payment i made was via a Local Credit Card which was issued by a local bank here in the united states, hence payment was definitely not an issue.

I agree that customs can be tricky at times, and i do not hold Campioni shop for the goods being held up at customs. However i contacted the merchant as requested by Fedex, to provide the official documents which Fedex required. However as with the entire process my email was not replied. Hence the failure to resolve a situation that was directed by FEDEX to Campionishop, had to be intervened by me.

Lastly, i just saw campionishop's reply, and to my understanding based on our emails, the exhaust was ready stock and would be shipped from their location to Michigan, before international shipment to me. I did not know, nor was it to my understanding that it had more transits than that.

 

As mentioned before. My home country is Singapore, but i reside in Mass USA. Hence i made payment of USD 1950 from a local bank (CITIBANK) in the USA via credit card. Therefore this whole issue about a possible fraudulent charge is downright pointless.

And as seen by the conclusion, the exhaust did finally arrive at my house in Singapore, so to the members who expressed concerns that i might be bogus, i hope the conclusion meets with your approval.

 

I apologize that i am only responding to your reply this late, but i am actually happy that you guys managed to come on here and post your side of the story. Like i mentioned in my concluding post. The exhaust did finally arrive at my house. It took a long time, and was an experience i would definitely not want to repeat.

Still, i am thankful for this community we have that we can share our problems or advice, and i would like to clarify that i had no intention of sowing any bad seeds between your company and this forum. Instead, as you have openly admitted, your poor customer service during the relocation period, really placed me in a difficult position. My biggest issue was really the lack of communication, and failure to return my calls or respond to my emails. However i would like to say that out of goodwill and the fact that you have openly admitted to the mistakes made in the forum, i would still consider your shop for any future purchases, just to see and experience this service that you and your loyal customers support. [if you guys will still take me on as a customer ]

I have unfortunately been unable to install the exhaust on my car, but i am sure i will love it, just as you had said.

Thank You.

 

Here are some pictures to introduce myself formally, and to clarify all doubts of being a "Porsche Owner"

 

Nice pics, Porky.

Is that Duxton Hill in the middle pic?

 

Nice pictures and glad to see things are working out.