sorry had to delete pm for more info

 

Goodluck to you. I just had this same problem with my GT3 and the dealers are saying i need a new mainshaft and with labor it will be about 7 grand. They are saying i launched the car to hard and caused this, but i never did. I got into a big argument with the dealer and porsche north america and now i am banned from one dealer because they did not like my attitude? Keep in mind this is where i bought my car from. I am close to getting a lawyer involved because of what they are saying i did, never happened.

 

Wouldn't the computer keep a record of this supposed hard launch?? i.e. - in gear, clutch depressed and RPMs near redline at 0 mph, then a sudden drop in rpm as the clutch was dropped. If it's not there, they shouldn't blame you.

Even if you did, the car should be able to take a few hard launches.

I'm surprised Porsche is taking this attitude with you.

 

Now you are not allowed to launch a GT3? Pretty soon they will void the warranty if you drive the car

 

:lurk:

 

Don't take your complaint to the dealer take the complaint to the Porsche representative for your area. the dealership should go to bat for you but they have no authority regarding warranty disputes that is a Porsche corporate call. If your car is under warranty they have to cover it. if they don't you have an arbitration process in your warranty book to follow. I recommend however you as to be put in touch with the factory rep.

 

hopefully they'll cover it, well im going in today to have it test driven by one of their engineers, hoping for the best.

i doubt its the main shaft though, are there any other possibilities ?

 

I would really like to post my whole story, maybe one day i will.


I was in touch with the factory rep the whole time after I disagreed with the dealer. I was speaking with him on his cell phone many times, he is the regional after sales manager and makes all the warranty decisions for my region. Although the dealer who made this claim I damaged the car told him what they think it is, and he said he is standing by that. Yet, 2 other Porsche dealers in my area said it should be covered under warranty because they do not see how i could have done it. But since they red flagged my VIN# and go to order parts it makes them have to call the regional rep who says its not covered under warranty. After weeks of arguing and big disagreements, they said they will go 50% of the total bill. Although I was blackmailed and said they will only go 50% if I do not bad mouth them on the forums. After contacting attorneys it seems it would cost more to get an attorney then to fix this problem. But I still may do it and I may go threw the arbitration process in the manual. I already contacted them and have the forms in hand waiting to be filled out. This is only 5% of the story. If you think this is bad, you would die to hear how the dealer treated me. The mainshaft had to be special ordered and made from Germany it took a few weeks. According to the factory rep, he said these transmissions are bullet proof! And its a track car yet, it should NEVER be launched.

 

Let us know what they say. Although you described my problem to a tee!

 

subscribed

 

 

People think Porsche's recommended break-in period is for just the engine -- it's not.

 

Brn- 997gt3- any update on your car? what did the dealer say?

 

Is the theory that the main shaft in the gearbox is 'marked' in the location of the 1st gear and therefore makes that noise ?

Whether break-in is related to the root cause of the problem or not is speculative, although I am one to believe that if Porsche asks for such an extensive break-in mileage compared to other car makers, they probably have good reasons to.

Commenting on dealer or area manager attitude is tough without knowing all facts. It is just breathtaking to hear about customers being banned from dealerships.

To my knowledge, Porsche has been commercially responsible on certain issues (RMS for instance), a lot less on others (2nd gear issues on 996TT), they seem to be picking the problems in which they are going to spend their warranty budgets. Let's not kid ourselves, these things are budgeted, it would be hard to believe that a company like Porsche does not have strict financial targets for customer support costs.
Area managers are probably incented to stay within these budgets, and half to make choices. I speculate that they are more likely to spend their money on 'catastrophic' issues (like risks of blown engines) and a lot harder on 'degenerative' issues, like whiny transmissions or gears that pop out.

Good luck !

 

UPDATE : -


Just got a message from the dealer saying a report has now been sent to porsche ( germany ) for guidance and so forth. According to the mechanics here, they do not believe its a problem with the syncrinage as opposed to the main shaft.

Btw, as per their files and my good luck i had complained at my earlier service ( 1000km) of strange noises when launching the car from zero. therefore it is also possible that the car has a fault within its gearbox which might lead to the whole gearbox needing to be replaced. If so, will my car still feel the same as it did new ? does getting the gearbox completely replaced on the gt3 mean they will have to remove the engine in the process ?

thoughts ?

PS should be hearing from germany by tomorrow latest.