Yes I did get the Police report and all that, as it is the only way to get the insurance to work.

Sorry to hear about your Cayenne, man! Take a look at my other thread on a "GT3RS Sitting in the dust", from a few days ago...

For a 'smart fix' on your scratches, there is no better place than Polimar, where I had my GT3 repaired. They can probably do a smart repair that will cost you less than 1,500 aed and their work is sensational! Just call Sacco, the Technical Director, at 04 341 2799. Their workshop is litterally around the corner from the Porsche Service Center, just follow the same road, turn left at the end and you will see a blue facade building about 150m down the road. That's it.

I do not know if calling Porsche Middle East will help. Let us know!

 

Oh boy and I thought Dubai had the worest service centre guess I was wrong. Its such issues like yours that they repair and while repairing those problems they create other problems in the car. Recently the airbag light was on because i was having steering wheel issues. So they fixed the steering wheel but while fixing the steering wheel they did something to the airbag.

I complained about all these minor issues to Porsche and everytime my car goes into the service centre after that they call my ask are you satisfied with your work done on your car.

The thing with Dubai dealership we get cars from dubai and northern emirates excluding abu dhabi and al ain so imagine the service centre is only 100,000 sq feet. And top of that all the other GCC countries Porsche cars come to the Dubai service centre.

They are always slow on doing anything they promise but can never delivery on time. I dont think I will buy a Porsche again, because of the hassale and pain.

Now im waiting to extend my warranty and they wont renew it until I replace my 4 tyres. Mercedes and BMW are a million times better when it comes to after sales service.

Im pissed!!!

 

I've got a Mercedes and its been very reliable and not to mention the A+ service I get, I've been a loyal customer ever since and Porsche Kuwait is making me hate my first P-car.

 

Corsican mate, you should contact Porsche Middle East and make a complaint and issue about your car as it is a serious issue since will determine the value of your car. There office is here in Jebal Ali.

Yes tell me about it, you see 911 turbos or cayennes all lying out there. You should go back on the Porsche service centre and see some of the cars there sitting in dust. My 928S has been in the porsche service centre for a year now because of parts not available. The thing with classic porsches there is one technician working on older porsches so imagine.

Thank you for the contact I think i ll have to put a dent in my pocket and fix my cayenne up. The porsche service centre is so ****ing useless.

Keep us updated on your Gt3.

 

Oh mercedes provides A plus service. You have a problem immediately they get back to you no matter what time it is or no matter where you are. My family too have been mercedes customers for 40 plus odd years. When you book a appointment you get it in 2 days and with Porsche 40 days or more

What more can I say. Imagine i have only 24,000km on my 2006 cayenne S when i bought it in march 2006 and 2 years is approaching soon. I have never been able enjoy my cayenne for more than 6 months

 

I have an 06 too, august 05 build received on 3/10/05 and have around 34,750km still low for nearly 2.5 years and its been in the service dept numerous times.

 

lmao and I thought I was the only Porsche customer to be suffering, it feels nice that someone else is in the same shoes as me. My dads first p car was 930 turbo, 2nd one was 928S and 3rd was 993 Carrera and finally then Cayenne. We still have 930 turbo and 928S sitting in the service centre waiting for parts to arrive since there is only one technician who works on the classic p cars. 993 carrera dad sold initially because he didnt enjoy the car as the previous models. Hopefully late 2008 if they produce a Turbo S, dad has allocated a car for himself put a small deposit down.

 

.MRR,

I've heard the best Porsche center in the middle east/gulf is Samaco which is Porsche KSA

 

Individually, the guys at the Prosche service center are ok. The technicians, Adrian, Sven, etc. are all good guys, very knowledgeable and helpful, once you can get them to look at your car!! They are way too busy, that's the problem, which makes it difficult for them to do their job right. That's where Porsche Middle East should come in ... but it does not seem to be happening. And I know that we are not the only ones to complain. A friend of mine has been having warranty issues on his 996 Turbo (carbon fiber trim peeling off) for the last 3 years and is still waiting for Naboodah to order the parts!

 

Did they repair ? Were u happy ? Did it affect the value of the car ? I am in the same boat With them now, exactly the same, unforgivable.

 

Absolutely agree on this. or diminished value compensation against a trade in for a new car.

 

We do restoration and collision work .

That is EASILY fixable it will require to blend the door and the quarter panel.

Should not effect resale at all. Nothing structural- No grounds for diminished value. If it were a structural repair and a heavy hit thats one thing.

It certainly does suck to have your car damaged when it out of your care.

More headache and hassle than its worth no doubt.

 

Guys...this thread is more than three years old. I hope it has been repaired by now

 

although looking at all the cars sitting covered in dust at the back of this place, I would not be 100% sure ....same thing happened me at the same place recently. Just wondering how the story turned out. My damage not as severe, but it's dreadful that they would let this happen twice. Would be interesting to know 3 years later if it affected the value of the car or not in the end....anyway...looks like we will never know

 

Sorry for the late reply... Didn't expect this thread to be revived!

The repair was eventually done very well by the wizards at Polimar. I was very happy with it and it has not affected the car in any way. I still drive it every day: 82,000 km and counting

It was the fastest non-RS GT3 on track the last time we did timed laps at the Dubai Autodrome with the Porsche Club.

Sorry to hear about your problem. What is the status now?