I've been using Stead's service for a year now, and I feel compelled to give them props. They provide the best service of any dealership I've ever done business with. They're professional and friendly, they diagnose accurately, they solve my problems quickly, and they're careful with my car (there's never even the slightest sign that anyone touched a thing inside or outside the car). I even buy my tires there because I know they'll be careful with my PCCBs -- and they charge me a very fair price which includes a four-wheel alignment.

Not only do they take great care of me when I'm there, they also look after me when the car needs work from other vendors (paint, for example). These guys go above and beyond.

I want my wife's next car to be a Porsche merely so that I can take it to Stead for service. No joke.

 

I agree and share the same experience.

I've been going to that shop now for over 6 years (Boxster S, and now with Carrera S). Eric and company are great! They provide the best car maintenance and service I've ever experienced, which is good because I've had experience with Mercedes, Toyota, Honda, Mitsubishi, BMW, and Lexus. No small feat for them to beat all those other guys.

 

It's important to give kudos to those who do well with service. It's a rareity!

I can tell you that what was Stead's M-B service facility is now just garbage from my experience! They scartched the front end of my CL500 in December not to mention that the "quality" of their work was worthless.

Stay away from there.

Great to know the Porsche dealership is honorable and still in Stead's name and holdings.

 

Eric is a cool dude always takes care of me as well

 

Stead no longer owns M-B in Walnut Creek. Took my car there when Stead owned it and the service was very bad. No better with the new owners, many of the same monkeys work there. Avoid Walnut Creek M-B if you care about your car.

 

To be clear, I'm not vouching for Stead in general. I also had mediocre experiences at MB when Stead owned it. But the Porsche dealership has great people. Not just in service, but also in parts, sales, and even reception.

 

right, i like cherise (sp?)

 

+1 on that

 

Eric Shaefer makes owning a Porsche a pleasure, he has looked after a bunch of our over the years and has given us the best service experience ever anywhere.
Eric take a bow and people remember to call Porsche and give him some great feedback