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I was contemplating if I should write a note on this, but feel that given the massive inconvenience and cost, it may be a good public service note, for everyone on the board, but more importantly it would also put pressure on Suncoast Porsche to seriously look at the large gaps in their parts and shipping processes.
I’ll start off by saying that I have ordered parts, from Suncoast, potentially 8 times without problem, however what has recently happened is a total failure on their side.
I’m in the process of repainting and updating my car to an OEM GT2RS look, and one of the final parts that we are waiting for are the rocker panels (or Lower Sills).
I ordered them two weeks ago, with expedited shipping. Expedited being critical to the process as these components are holding up work at the body shop and frankly also adding to costs for things such as a curtesy car, etc. – every day of delay is adding to the costs.
The parts arrived a week after I ordered them – great.
I live in Canada and the shipment warehouse that I have parts shipped to is in the US, which usually takes me 4 hours to get over the border grab the parts, pay duties and back.
So…
Shipment #1:
I get a notice the sills have been received by the warehouse. I make the trip over the border, and to my surprise there were two large boxes.
One box appeared to have Porsche Cayenne floor mats for the front driver and passenger, rear left and right, and matts for the back storage – I’m thinking to myself, that’s clearly a screw up. I open the second box, and pull one GT2RS rocker panel out … things are looking up, and then instead of the right side rocker panel, I had what appeared to be a Porsche Boxster lower rear bumper exhaust surround.
WTF???
Obviously I was really disappointed, and thinking how is it possible they screwed up this bad?
More so, I would only be able to head back over the border in a week due to other priorities, which means this mishap just added a week to the entire process and all the other cost have increased.
The shipment was sent back, and a new shipment was sent.
I was communicating with Dana at Suncoast to sort things out – and I might add she has been an absolute star. Fast on email responses, and just great professional service. I had asked her to ensure that the correct package be expedited to ensure it arrives before the next weekend for pick up and asked if she could inspect the shipment personally before it goes out – I couldn’t afford another mishap. She had walked over to inspect the package, however the package had already been sealed. The “parts guy”, who ever that was, had assured her that the right parts have been packed.
Shipment #2:
So the shipment arrives and…
It’s just one package this time – things are looking up.
I open the package, and I see two rocker panels.
The left is correct...
The correct GT2RS Rocker panel (Sill).
...however the right rocker panel is clearly not a GT2RS.
They shipped me a standard 997 sill.
WTF!?!!?
How does that even happen?
This just absolutely took my level of frustration to 11!
The additional hassle, time and cost to drive over the border, and most importantly costs of the delay are now exceeding the cost of the rocker panels themselves.
Suncoast, you seriously need to revisit your process!
So here we go again... those were sent back and I will need to have these re-shipped. For a third time...
.
Last edited by pureporsche; Jan 22, 2017 at 09:06 AM.
i just sent some parts that I INCORRECTLY ordered over a yr ago. they took them back with no issues. are you relying on them for the part # or are you supplying them the part # of the parts you want?
i always deal with aldo. he hasnt failed me yet in support ordering or help in returns.
Is there a difference between the Gt2Rs sills & the Gt2 ones ,i don't think so ? i have the Gt2 ones either way that sucks, but maybe there getting confused with the Gt2Rs stuff which always has a premium .
Sorry you had a issue with Sun Coast. Did you try to resolve the issue by calling them? I have ordered many times from them and there pricing kills the other dealerships and they have given me fantastic service. Everyone makes mistakes give them a chance to correct the error.
Suncoast has always been terrific to work with. I am sure the breakdown is the person pulling the parts. Starting work on a project with modifications before all of the parts are sitting in front of you seems to always be the kiss of death. Puts unnecessary pressure on everyone. Hopefully they get the correct rocker to you ASAP. Good luck - it will all be worth it in the end.
They should really double check for these large items, I am sure that they are losing money at this point on this deal with all the shipping back and forth. I never had an issue with Suncoast. I have only been dealing Ryan there for over 6 years now.
