Nick, very sorry to hear about the persistent (and now, scary) problems with your car. Good luck with the lemon-law process, and I certainly hope PCNA does the right thing and takes your car back and makes you whole. As good as the car might be (objectively), I'm not quite sure I'd be able to order a new 991 (or any Porsche) if I were in your shoes. Please keep us posted on the situation, and I'm interested in hearing what you decide to do next.

 

We retained a lemon-law attorney and we provided all service records indicating that our Cayenne was inspected by the dealership multiple times for the same recurring issues.

There were two key factors that strengthened our case:

First, the number of days our Cayenne was in service qualified for the law's minimum days required.

Second, the repeat service visits were due to the same continuous problems.


Make sure that the dealership is properly documenting the issues you are having. Porsche often instructs the service departments to be vague in their descriptions. The more detailed the records are, the better it is for you. The videos you have made should aid you in your case.

 

I agree with all of this ... BUT -

I probably would choose a different route altogether though . He has already been through hell with the car . Adding a lemon law drama extends it .

There is one way to turn this negative into an immediate positive . It means both sides have find a compromise .

He bought this car from a dealership . He serviced it there . They have a chance to smooth this over and come out like champions . They have to be willing to give an incredible deal but he has to be willing to spend some money . They take his 2013 car and sell him a 2014 car right off the lot TODAY.

I do believe that it is possible to fix his car . It may take months (even a year if need be) but it can be done . they can do it but it's their (and porsches) problem.

Here's an informal estimate of what this might cost . Just guessing his high option car costs about 130Kand has about 13K miles . It's worth about 89K wholesale . Then he finds a more modest 2014 car at 115K sold at invoice (11 percent off = 102.5 K)

It wil cost him approx 11.5 K to start over. He gets a car one year newer and with no miles plus full warranty, less options but no more drama .
They win. He wins . They can take their time and fix the car .

He can post a video of him and the GM with tears of joy as he drives his new car off the lot with a smile .

That's my .02 .

 

^ I would not settle for a lot car, in exchange for a custom ordered car.

Although, a straight trade for a GT3, that someone requested a buy-back for, would be a go ; )

 

A lot car is an immediate end to the dilema with car close enough to be nice for 3 more years . A car is a car !! It's not some type of irreplaceble item . The time he loses in this drama can not be replaced however.

 

It's a nice thought but if you knew what a money grubbing brunch of asses the sales team at my dealership are you would understand why I steer a million miles from this suggestion. It would be a win win win for them no doubt about it. I have no interest in a floor model car and giving them even more money just because they can not fix my car, just a bad deal for me all around.

Anyway we have progress from PCNA they are talking about buying my car back or getting me a new one. The lemon law arbitration is only a few days away now so if PCNA don't fix this for me then Connecticut Consumer protection laws certainly will. They say it is as strong case as they have ever seen.

 

Here's hoping that the settlement is in your favor and swift - you've suffered enough.

 

Good for you Nick.

I can't imagine that after all you're been through, that you wouldn't be willing to wait a few months to get what you want and deserve. I don't see patience being an issue for you.

I also can't fathom the notion of paying the dealership a dime to "buy" a new car. That is the most absurd of all options.

Wait it out and you shall be whole again.

 

Played this game on a new Mercedes in 1995. They want you to acquiesce to their terms.

Keep the heat on & you will win....

 

Hoping for a speedy solution for you to your satisfaction. Looks like PCNA is finally willing to deal after the evidence was clear and when push came to shove. Keep us posted! Waiting for you next video (should be a good one).

 

I want to thank you all (and everyone on Rennlist) for the support and advice you have given me here, simply outstanding that so many of you would take the time to give advice and feedback I am so very grateful to you all. It really means a lot to get support from the owners community. You guys/girls are amazing you truly are. I want to buy you all dinner : )

 

PCNA assuredly knows this is a strong case for a buyback. Although I doubt they will offer a settlement prior to the arbitration process. If the process can possibly limit their monetary liability, then they surely will wait for the decision. My feeling is PCNA will offer you a new car after arbitration, since refunds are out of the question. In the end, you will have a new Porsche to fall in love all over again. Something to look forward to.

 

I accept Visa / Mastercard and Paypal. (No checks)

 

Nick, good luck with the arbitration. I'm rooting for you! Hope everything is resolved to your satisfaction, as you certainly deserve (and then some).

 

Is the arbitration mandatory? If not, is the decision of the arbitrator final?