I truly believe this as well and I have tried and tried to keep calm about this but PCNA behavior towards me has broken me as late and I need to stand up for myself and hit back but at the same time be fair and just tell it like I see it. No need to lie or name names or make threats.

I hope people understand this.

 

Yup - the majority of us fully understand this.
Quite frankly, most of us were wondering what took you so long to get to this point.

I really wish that people would get it into their heads that PCNA does not care about a customer.
As long as they maintain a good perception with their customerS, then everything is just fine...

 

No, Sir. You misunderstood my motivations!

I did not cancel an order because of a Lemon. Lemons happen and are almost random. You put enough cars together, they will occur at a certain rate. It is NOT necessarily indicative of the overall vehicle quality. (although it may become statistically significant if incidence becomes high enough)

What I did cancel my order for, was PCNA's response and actions to this event. In great contrast to the above scenario, this is actually 100% indicative of how Porsche view customers. This is very significant. It shows you where your place is. And that place is in the toilet.

If I do a procedure on a patient and the results don't satisfy the patient, they will confront me. That is a significant thing in and of itself... but of real significance is HOW I handle the issue. No matter what happens, every one of them feels appreciated, and valued. I resolve it immediately, no matter what the cost to me or my business. And I don't make $25,000 on each of them.

Also for consideration; Has there ever been a better and more justifiable case than Nick's? He is a Porsche lover. And he is erudite, well spoken, reasonable and patient. He is a asset to Porsche. There should be no suspicion of his motives. If he were a 20 Y/O street racer from the Bronx, and had all sorts of Mods on his car, then....Ok, I see a reason to investigate for months. But, the car is a Lemon. 2 weeks after they contacted him, they need to determine how to handle this. Within the month, he should be satisfied. The End.

So in a nutshell, it is PCNA that is the problem here. Not their product.

And as an aside story: I once had an issue with a Patek wristwatch. Basically a lemon. It was sent back to Henry Stern watch agency as well as Patek in Europe. After 2 years, and 5 tries to fix it, I finally called and spoke to management. They were hostile, arrogant and rude. When I asked what thought they had concerning the numerous failures of this timepiece, they responded, "perhaps you are not the sort of buyer that Patek Philippe wants".... Boom! I returned the watch to the dealer for a full refund and never looked at them again. If the customer is not appreciated, what does that say?

 

I can only speak for myself and to reiterate... I think you've demonstrated remarkable patience and civility. I hate to say it, but I would have lost my temper a long, long time ago. That's both a criticism of me and a testament to your maturity.

Continued hopes that Porsche realizes how poorly they are acting, comes to their senses, and does the right thing.

 

25 Y/O Kiwi street racer = trouble...

 

wishing for an upcoming resolution so Nick can be happy/stress-free

 

I TOTALLY Agree. PCNA is terrible. They did a follow-up call about my vehicle a couple of weeks after I purchased. I told them about the few issues I had since purchase (minor). They said, that they would talk to my dealer and follow-up. Guess what? Nothing...no call.


Anyways, based on what I heard, PCNA can bite-me. Once they sell you a car, they can care less afterwards.

 

Go over to Rennlist for an education on how most GT3 owners (and waiters) feel about PCNA

 

Well said ^^^.

 

I stick with the winners in life - Porsche doesn't fit the bill for me anymore.

 

Are you basing this off your own car or just off others? I remember how thrilled you were with the car for quite a while after getting it.

 

Please, we are such a demand it now society let alone 150k+ car owners. Did you expect Porsche to know what was wrong with the car right away? They did the right think and put the stop order out to save them and car owners. An issue like that doesn't get resolved easy. Would I want to be one of them? No. But they have all been given loaners, most 911's while having to wait. It sucks but they sure weren't *****ing when they were first in line for the car.

 

It's not the car, it's the company's attitude....I have other cars.

If you don't understand, no problem. Actions speak volumes - ask Nick.

 

If this is the way you are treated when you have documented the problems the way Nick has, I can't imagine what it would be like for those of us less patient. I would never spend the incredible amount of time and effort. Interesting to know what the dealer would offer as a trade-in value. Would the value be adjusted for the problems they should have be able to fix but have not been able to?

 

I have followed Nick's initial, very instructive video on his car and subsequent post and videos about the various problems. His patience and grace is uncommon and I applaud his restraint and resolve. Based upon what he has reported, it certainly appears that he will get a satisfactory resolution soon. It is truly unfortunate that he has had to endure this horror when he simply wanted to enjoy your car. I cannot speak for others, but a Porsche is for fun and the sheer appreciation of its many good qualities.

It will be interesting to learn what the PCNA response will be, unless of course there is some non-disclosure clause in any satisfactory settlement that they may offer before arbitration.

Hang in there Nick.