Hello all,



my car is been at the dealer for a little over a week, cosmetic repair on my seats under warranty but also for a Grinding noise coming from my engine, the S.A is telling me that they checked codes, all the fluids and basically all they need it to checked and found nothing, but the grinding noise is still present.

they told me that they sent Porsche Germany a PT or something like that telling them about the problem, because they don't know what else to do and Porsche needs to tell them what would be the next step, since they can't just open engines or stuff like they have to wait for there response, in case they send new engine, new clutch etc etc..

first time that this happens to me and this is my 6th Porsche and getting a little frustrated

thanks

 

You have been struck with the dreaded "NFCS" - No Fault Code Syndrome. Unfortunately this is the norm given the lack of a generated fault code.
Basically what this means is that without a code your "technicians" won't do squat, and will wait for a green light from the Fatherland.

Open up an engine? Good heavens No. That would entail an actual mechanic.

Presuming that you have a loaner, leave the car there and let them fix the issue and make sure you keep ALL records.
You can also contact PCNA in order to bring it to their attention.

 

Talk about glorified oil change mechanics...

 

Sadly it's not their fault.
It's the business model that Corp has decided to adopt.
Billing codes for everything.
No code is basically a wild goose chase with no guarantee of reimbursement.
Step 1. Diagnostic reader provides Code.
Step 2. Code cross-referenced to problem = Time and Materials.
Step 3. Work done and charged back.

Billable hours and utilization..

 

You have a point ...

The Fatherland pulls the strings ...

 

have two options
1- just wait till tomorrow see what Porsche is going to do
2- just take the car to another dealer, some times some they go the extra mile

 

What are they giving you for a loaner??

 

Cayenne Diesel .. so I have two parked at my garage now

 

Geez... Well , sorry to hear about the issue. I think you'd get the same response from any dealer.

 

thanks then I'll wait to see what happens tomorrow

 

Go back to PCNA because this is a far more serious issue than a trim warranty issue.
Grinding could be the beginning of a serious internal.

They've acknowledged the problem, so let them fix it.
The next dealer will do the EXACT same thing and you'll be back to square one in terms of time wasted.

If it helps, speak to the service manager and get a more suitable loaner.

Sorry about your problems, but Porsche has completely handicapped their dealer network "technicians". Half the techs at my dealership look like they're 16 (weeks) old.

 

should I just call PCNA again and explain now this problem with the engine?
you are right and also just a waste of time for me going and talking to them,
the service manager is aware of the problem
I think most the techs are the same at mine too..

 

As a mechanical engineer, grinding sounds indicate an impending serious mechancal failure, perhaps even requiring engine replacement. Since Porsche is not willing to address the situation without an error code, I would probably just drive as is until the probable failure occurs. Then have the car flat-bedded to a dealer. Since the car is under warranty, Porsche will then have no choice but to correct the situation, up to replacing the engine if necessary.

With service policies like this, I will never drive a Porsche not under warranty. My 2013 has approximately 2 years left before it is history.

 

Sorry to hear about your troubles. At least they've acknowledged that the noise is not normal and requires further investigation. Hopefully, Porsche will take a thorough look at it and not try to blow you off.

I've got a similar noise problem, but mine is definitely coming from the transaxle, not the engine itself. A distinct whining sound in 1st gear accompanied by some grinding noises when the engine & drivetrain are up to operating temperature. (I'm 100% sure that something's not right). Was able to get a Porsche area technician to drive the car and he was able to hear the sounds, but claimed it was probably normal for the new 7 speed manual. My SA also chimed in saying "hey, don't worry, you've got 3 years of warranty left." That's all fine and dandy, however I'd rather not be forced to put up with something that's definitely amiss with the car.

Evidently, customer satisfaction regarding service isn't a top priority.

 

Can you imagine an issue like this outside of warranty? Scary isn't it?