When you can share installation photos of our product installed on your vehicle showing the product does not work as it was sold, I will gladly refund you for the product. Either the product was installed wrong or the product was not fitting. Nevertheless, if I am not supplied with the information, I cannot assist you. Harsh words will not rectify anything.

 

Dude...i posted pictures of the product installed...that was the first post! You keep saying you didn't install the product...no ****. Vivid Racing TX did install the part, so I actually did pay you for install lol

I am not going to have the shop spend hours putting the car back on the lift to reinstall the defective drop links to take the same pictures. Why would I spend hundreds of dollars to prove you wrong for a product that cost ~$250?

Dan, I have spent a ton of money on parts from Agency, VIVID and Softronic and YOU know from my phone calls I have not been happy with my experience on the softronic tune. I also had many shipping issues with Vivid when I originally ordered the parts.

One of your customers who spent over $10k with a so/so experience calls you with an issue on a $200 part and your response is to PROVE IT. What type of customer service is that?

I had a reputable shop do a full analysis on the suspension and their conclusion was that the front agency drop links won't work with my setup that VIVID recommended. Furthermore I posted pictures showing that the drop links are hitting something. This is more than any customer should have to do, let alone a very good customer.

 

None of the pictures in the 1st post show the item connected to the sway bar. That is what we need. The original post is to ask about the problem. We are here to help advise and find a solution. You chose a different route so this issue now I believe is done. My customer service is top notch. All your dealings were with 2 other parties that simply used Vivid Racing for parts. I apologize for getting in the middle of your interactions. Anything else you are claiming can be discussed offline.

 

The SECOND PARTY IS VIVID RACING TX!!!! You know...one of your franchises / subsidiaries to "make a buck."

 

I dont know where you are headed here Ben. I ran these parts on my tip with zero issues. zero! Of course my car was an 04 with 25k pampered miles with no corroded plugs, leaking transmission, bad speed sensors, torn cv boot, massive hail damage. The list goes on. My point is, your car had been neglected before you bought it. You told me it sat outside for 8 years or so. We simply wanted to help you make it better. You asked to have your car dropped too low. You asked us to install second hand, used PSS10's with your stock links. Then we installed the AP links. These parts do work together.

 

Nothing against you Todd...you were just the middleman.

Oh and BTW, Steve said you had plenty of issues with your suspension and the PSS10's were new, not used (you just thought they were used because they were $500 cheaper than Vivid sold them for)

 

I don't even know who you are but I'm really getting tired of people jumping onto a forum and ripping apart a company when the complete story may not be known. I see it happen on other forums as well that aren't even car related. I guess it's part of the Internet etiquette. I've got PSS10's and AP links and mine have worked flawlessly. Why don't you take this offline and PM this without airing it out in public? Get mad but just my two cents worth...

John

 

Do you have GT3 sway bars? If so, please post pics. Which settings do you have them set to ? How high is your ride-height?

Please read my original post. My intention was to figure out the experience of other 6speeders with my setup (PSS10, GT3 sways and agency drop links) since I was told 100's of the drop links have been successfully used...Vivid decided to start posting away

 

No I have an H&R rear and stock front. That's not the point. It's that this thread starts out with a very simple question and spirals downward from there. That's all I was saying. I just wish when things start to turn confrontational, then PM's would take over. It just gets old and this forum isn't the only one that this occurs on...

John

 

Hi folks,

I am actually having the same issue with the PSS10/B16 on my MK7 2017 GTI (April 2024).

Facts:
-Bought through USP Motorsports.
-Set was installed professionally by NGP Racing in VA.
-The car has been tracked a few times without incident. Last time was about a year ago. Car has handled amazing since until a few days ago.
-Mileage on the coilover set 30k (1/2 of their usual life expectancy).
-There was no incident, collision, pothole or anything like that in my case. I was driving in a garage, drove slowly (as I always do, I baby my GTI) over a speedbump before the exit gate, and suddenly I heard a metal clunk and the car made a horrible noise and drove wobbly on every right turn. I found a washer on the floor! Managed to limp back to my house a few miles away then had it towed to mechanic. They said the bolt simply broke. I was basically driving with detached strut!

Experiences with Bilstein:
-Hard to get on phone if you are a regular Joe. After calling repeatedly, I dialed in as a 'distributor' and was connected immediately.
-Basic approach: deny deny deny, make stuff up, and point the finger elsewhere. After a call back wait of 2 hrs they told me this.
-There is a process for filing a warrant request. This involves some reasonable information gathering. Warranty needs to be initiated by vendor.
-The warranty has some exclusions. The warranty document says nothing about stems being excluded, but on the phone the dude was making stuff up saying that is an explicit exclusion, which it is NOT.
-They tell others they will not cover if aftermarket mounts have been installed. In my case my mechanic had recommended upgrading to 034 Motorsports mounts, which Bilstein is trying to blame these failures on. I contacted 034 Motorsports and they consulted their engineers who said that their mounts are exact replicas of the OEM ones to the millimeter and that they are happy to support their product with technical input.
-I asked Bilstein what part the strut only was so I could chase it myself, and they wouldn't tell me (I found out on my own the replacement strut for BIL48-251570 is F4-31230087-H1 -there are other variations, make sure if you find a replacement without the whole set -very hard to find- that it is the same number because apparently not all versions are compatible with each other, left and right).
-Before calling I had written to Bilstein and they laughably responded that they couldn't honor warranty because the car had been 'offroaded' and the 'rods were bent' (seriously? LOL. GTI offroad). Basically making stuff up and pulling people's legs. Sheer incompetence.
-A cursory look on the web will demonstrate that PSS10 has the same problem in other installation environments including Audi and BMW.
-Even if they had honored the warranty by some miracle, they would have had to order the individual part in Germany and wait for it a while. With the warranty process and the part ordered, this would have been 2-3 months. Vis a vis the bs they like to sprinkle their customers with, and the pressure of time, I decided to get the part on my own and get the repair done.

I have created a dedicated email address to get interest for litigation. If you share these experiences, write to me here. bilsteinfailures@gmail.com There is no way I will accept spending 2.5k on an aftermarket product (supposedly tough enough to handle the Nürburgring) that fails prematurely like this under normal circumstances, PLUS an extra 1600k out of pocket in parts and labor, to be treated this way and walk away from my cash.