Has anyone had warranty work not covered because of a suspension mod?

I was looking to do the X-73 suspension, but, not only will the dealer not install it, they made it sound like almost all the drive train components' warranty would be voided.

I can understand no warranty for the non-PCA parts, but to extend the warranty exception for a factory Porsche part, to ancillary systems, is a push IMO.

What type of damage could the X-73 do assuming a professional installation?

Regards,
BD

 

You need to deal with a different dealer. What a given dealer
will do, will understand, will support, is much influenced by
the individuals involved. The dealer I have used knows my car
is not stock, but he's gotten me a new transmission and other
parts on warranty (at the end of the fourth year).
Joe

 

Which dealer?

 

ditto - all depends on your dealer
Service at Herb was always good to me...Talk to Michael Fernandes there and send him my regards

 

it may help if you fill in your general location so that people may recommend a local dealer that will respect you and your business.

there is often a heavy incentive for the dealer to warranty work as they can charge full price to pca. other repairs are usually negotiable to varying degrees.

 

Mike is the best. He is always the first to see any mods done to my car. Same thing goes to the service department.

 

I don't get how some of these dealers think. It's a Porsche approved package. They may be pissed because you didn't buy it from them.

 

Sorry to read about your difficulties with this dealer. I agree that it is best to take your business elsewhere- nobody likes dealing with adversaries. There are many Porsche dealers that are enthusiast-run and these dealerships tend to be more understanding when it comes to service.

There are consumer protections, however, that make the statements directed at you untrue. In order to void a product warranty due to modifications of the product, the warranty claim must be a result of the modifications. The burden of proof regarding cause is upon the manufacturer and/or its authorized representative. The legislation is the Magnusson-Moss Act, and I've included a link to the document here.

Magnusson-Moss Act

 

Thanks for the advice guys.

I knew I was in trouble with this service department when they wouldn't sell me the Aluminum-look gas cap- they said it was for the 997 only.

$120 and five minutes later it was (bling) on my car-there's even a TSB for the part install on the TT.

As far as buying the X-73 from them... see above. Not exactly confidence inspiring for product knowledge.

I have been involved in proceedings for the warranty act-it is a joke perpetrated by the aftermarket suppliers on the public. In the end YOU have to prove that your non-OEM part could not possibly cause the problem.

I believe that it's original intention was to protect you if you used a non-OEM air filter for example, that "meets of exceeds" factory specs, then, the factory cannot hide behind an OEM requirement. When you start to mod systems for increased HP or fuel economy that's where the fun begins.

If the aftermarket part is even remotely connected to the system-you're dead. (i.e. if you up grade the engine power and the tranny goes-you are out of luck with a hard line dealer/zone rep). The legal and engineering expertise and $$ neccessary to fight these denials, often exceeds the original repair costs.

I'll check out other service departments first.

Regards
BD