Horror story at Circuit City (installing dension)---Need Advice
I understand your situation and frustration. I honestly get the chills every time I need my oil changed or any other minor service done for that matter. I take my BMW to the dealer and still except only the worse. I have to tape a piece of paper over the steering wheel with red text reading "DO NOT WASH VEHICLE HAS NEW WINDSHIELD" (new windshield installs must not be washed for at least 48 hours for the adhesive to settle), because other wise they will pull it thru the automatic car wash out back and put swirls all over the car.
I've also caught the dealer numerous times joy riding my car; from 85 mile joy rides to the city and back to pulling out of back exits to pickup fast food (Knauz BMW in Lake Bluff, Illinois). I've changed dealers and now sit in the service center watching my car (and all available dealer exits) for the entire time it is there until it is returned to my possession. I just do not understand how any of this takes place, or why it does take place in the first place. Especially at high end marque dealers, or even at places like Circut City. That's just how careless and rude our society is these days. It's also the product of low wages these dealers and audio shops pay that attract minorities and other lower income laborers that have a total disregard for other peoples property.
I've also caught the dealer numerous times joy riding my car; from 85 mile joy rides to the city and back to pulling out of back exits to pickup fast food (Knauz BMW in Lake Bluff, Illinois). I've changed dealers and now sit in the service center watching my car (and all available dealer exits) for the entire time it is there until it is returned to my possession. I just do not understand how any of this takes place, or why it does take place in the first place. Especially at high end marque dealers, or even at places like Circut City. That's just how careless and rude our society is these days. It's also the product of low wages these dealers and audio shops pay that attract minorities and other lower income laborers that have a total disregard for other peoples property.
Last edited by Lockheed911; Oct 19, 2008 at 04:16 PM.
i agree with the comments that it is possible that the resale price of the car might be affected due to the accident-i would get an expert to determine how much that would be (your dealer?) and obtain a lawyer to sue them for that amount. i live in north jersey-i am not a lawyer, but if you pm me, i could suggest a good one that i have used in an airplane damage issue (he did a good job). also, enough people have made the point about not using circuit city-i can vouch for samm sound in west caldwell, nj. they have been working on hi end cars for about 30 years-have done installs in many of my cars and installed a tooki in my carrera-they are excellent. you made a mistake-i did similar when i bought my first porsche-a 1985 944turbo-brought it to a local installer to install an alarm and he almost ruined the wiring-the company that made the alarm steered me to samm sound. good luck to you.
While it's certainly not the norm, and certainly is in this case, not all big chain stores are clueless.
I know of a Car Toys store here in the northwest that does custom work in high end cars (Ferrari, etc) and has a good reputation for quality work.
Good luck with whatever happens. Please keep us updated.
I know of a Car Toys store here in the northwest that does custom work in high end cars (Ferrari, etc) and has a good reputation for quality work.
Good luck with whatever happens. Please keep us updated.
That is horrible, just wanted to send my sympathy 
I have not experienced that level of destruction but have had several incidents of cars damaged while at BMW dealers and it is just beyond belief to think people would be so reckless or careless while entrusted with your property - you can only hope those kind of schmucks will reap the bad karma they have sowed.
I agree with the get a lawyer ASAP sentiment. Provide receipts and replacement quotes, have the car inspected at a great body shop as well as a dealer (I don't nec trust service depts to catch structural damage - up to you though). I would also ask your legal council about pursuing the guy responsible separately in the event the store's insurance doesn't make things perfect - besides you do have punitive damages and loss of use of the car (and payments you will have to continue on insuring it, etc)., The fact is the guy didn't just accidentally damage the car he chose to take it out to abuse it, hoping to thrash it without your knowledge or consent, and ended up destroying it
Anyway, so sorry to hear your experience, best of luck with it

I have not experienced that level of destruction but have had several incidents of cars damaged while at BMW dealers and it is just beyond belief to think people would be so reckless or careless while entrusted with your property - you can only hope those kind of schmucks will reap the bad karma they have sowed.
I agree with the get a lawyer ASAP sentiment. Provide receipts and replacement quotes, have the car inspected at a great body shop as well as a dealer (I don't nec trust service depts to catch structural damage - up to you though). I would also ask your legal council about pursuing the guy responsible separately in the event the store's insurance doesn't make things perfect - besides you do have punitive damages and loss of use of the car (and payments you will have to continue on insuring it, etc)., The fact is the guy didn't just accidentally damage the car he chose to take it out to abuse it, hoping to thrash it without your knowledge or consent, and ended up destroying it
Anyway, so sorry to hear your experience, best of luck with it
Last edited by Streamlined; Oct 19, 2008 at 05:25 PM.
Like everyone else said, contact a lawyer and keep us informed about the outcome.
By Mr PS
"their usual customer are local minorities installing sub boxes and amps."
I'm sure you have CC statistics to back up your statement. Why don't you share them with us?
By Mr PS
"their usual customer are local minorities installing sub boxes and amps."
I'm sure you have CC statistics to back up your statement. Why don't you share them with us?
As everyone else said, get a lawyer. Given the value of the car, I would demand a replacement. Again as already stated you wont feel the same about the car ever again.
And almost as important you now have DIMINISHED VALUE! Diminished value is really hard to calculate AND you probably wont find out till you go to sell and get VERY low offers. The only way I can see to avoid all this mess that THEY created is to replace everything at your purchased value including mods. Document everything that has happened and every conversation as best as you can recall.
Like I said diminished value is hard to calculate and that really shouldnt be your problem. Its THEIR problem.
For some reason if you settle for complete repair, then they should on top of that give you another check for diminished value I.E. After they repair your car and pay for that they should then write you a check in the 30-50K range that its going to cost you in
the dropped value of your car. Whats the first thing everyone asks when purchasing a used 911 or any high end car? Any body work? AND even if you only have the front bumper re sprayed for rock chips people get ansy. And with the major damage you have, your really going to have a hard time getting a buyer and only then at a much reduced price.
And almost as important you now have DIMINISHED VALUE! Diminished value is really hard to calculate AND you probably wont find out till you go to sell and get VERY low offers. The only way I can see to avoid all this mess that THEY created is to replace everything at your purchased value including mods. Document everything that has happened and every conversation as best as you can recall.
Like I said diminished value is hard to calculate and that really shouldnt be your problem. Its THEIR problem.
For some reason if you settle for complete repair, then they should on top of that give you another check for diminished value I.E. After they repair your car and pay for that they should then write you a check in the 30-50K range that its going to cost you in
the dropped value of your car. Whats the first thing everyone asks when purchasing a used 911 or any high end car? Any body work? AND even if you only have the front bumper re sprayed for rock chips people get ansy. And with the major damage you have, your really going to have a hard time getting a buyer and only then at a much reduced price.
wow, what a horrible experience. I would ge ta lawyer involved as soon as possible and go after circuit city for a new car as well as wheels and exhaust replaces. I would hurry...word is circuit city is not doing too well financially
they will be responsible to bring the vehicle back to its original condition. If you had a RS, then requesting for a depreciation hit would be in line. However, with a TT, the insurance company will not go for it. Asking for a replacement will be very very difficult unless the value of the initial estimate exceeds 75% of the value of the vehicle (I work with a major insurance carrier's claims department). Next time, take any electronics works to a custom audio or car security shop and they will be much better at it. Good luck
Porsche and circuit city should never be in the same sentence.
They will never give you a BN replacement. You will get it fixed and the car (having a crash on the front suspension) will never be the same, having probably problems with alignment, etc...
Good luck with your car.... I feel bad for you.
They will never give you a BN replacement. You will get it fixed and the car (having a crash on the front suspension) will never be the same, having probably problems with alignment, etc...
Good luck with your car.... I feel bad for you.
Guys: I really appreciate the support and the valuable advice here. This has been a great forum for me. I am still evaluating my options and will update you when the time is right. What hurt me most was not just the damages, it's more with the emotional attachment to this car, and the time and care I invested in it. But I will move on.
BTW, I went back to the parking lot to make some measurements, the skid marks stretched across seven parking spaces or around 70 feet and the curb was clearly damaged with tire mark on it. It still does not include the distance before turning since I was not able to locate the tire marks. Not sure if this tells us anything about the speed at the time...
BTW, I went back to the parking lot to make some measurements, the skid marks stretched across seven parking spaces or around 70 feet and the curb was clearly damaged with tire mark on it. It still does not include the distance before turning since I was not able to locate the tire marks. Not sure if this tells us anything about the speed at the time...
Wow, 70 feet. My first guess would be approx 50-55mph since there was still momentum enough at the end of the skid to destroy the wheel, etc. as well as the curb. I would hire an automotive engineer immediately to take measurements, review the scene and write up estimates on speed, direction and the force hitting the curb. They will write up a full report for and you should use this to sue CC.
Once I was accused of "hit and run" and it went to court trial. I was innocent, but probably would have been convicted if I hadn't had an automotive engineer photograph damage on the other vehicle along with my vehicle. He made the presentation to the jury and proved that the police report was wrong and that it was physically impossible for my vehicle to have caused the damage.
Once I was accused of "hit and run" and it went to court trial. I was innocent, but probably would have been convicted if I hadn't had an automotive engineer photograph damage on the other vehicle along with my vehicle. He made the presentation to the jury and proved that the police report was wrong and that it was physically impossible for my vehicle to have caused the damage.




